Toshiba is selling bad laptops

  • Thread starter Alejandro Penate-Diaz
  • Start date
J

Jim Macklin

If Toshiba is fixing them, what is your problem?


--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.


message | hey, does anybody knows about Toshiba A75 model?
| I just bought one and started rebooting itself and
freezeing at random
| times. BestBuy return policy only covers 14 days. Toshiba
send customers to
| repairing centers, to repair new computers! There is a
class action suite
| here:
|
http://reviews.cnet.com/5208-6142-0.html?forumID=69&threadID=90243&messageID=1014188
|
| I dont know what to do other than join them!
|
| Regards,
| Alejandro Penate-Diaz.
| MCP
|
|
 
A

Al Dykes

hey, does anybody knows about Toshiba A75 model?
I just bought one and started rebooting itself and freezeing at random
times. BestBuy return policy only covers 14 days. Toshiba send customers to
repairing centers, to repair new computers! There is a class action suite
here:
http://reviews.cnet.com/5208-6142-0.html?forumID=69&threadID=90243&messageID=1014188

I dont know what to do other than join them!

Regards,
Alejandro Penate-Diaz.
MCP
Click to expand...


The Authorized Toshiba repair centers I've done business with have
been great. (I managed several hundred Toshiba laptops out of NYC for
a couple years our Sales people were real rough on the equipment.)

If it's dead what do you have to lose? Find one on the Toshiba web
site and bring it in. How many years is it goint to take for that
court case to work out ?

You've got a year Toshiba warranty on that machine. get your money's
worth.

(You don't work for a class action lawyer by any chance, do you ?)
 
A

Alejandro Penate-Diaz

are you a toshiba employee??


Al Dykes said:
The Authorized Toshiba repair centers I've done business with have
been great. (I managed several hundred Toshiba laptops out of NYC for
a couple years our Sales people were real rough on the equipment.)

If it's dead what do you have to lose? Find one on the Toshiba web
site and bring it in. How many years is it goint to take for that
court case to work out ?

You've got a year Toshiba warranty on that machine. get your money's
worth.

(You don't work for a class action lawyer by any chance, do you ?)








--

a d y k e s @ p a n i x . c o m

Don't blame me. I voted for Gore.
Click to expand...
 
J

Jim Macklin

just read what you said.


message | and you know for sure that Toshiba is fixing them?
|
in message
| | > If Toshiba is fixing them, what is your problem?
| >
| >
| > --
| > The people think the Constitution protects their rights;
| > But government sees it as an obstacle to be overcome.
| >
| >
in
| > message | > | hey, does anybody knows about Toshiba A75 model?
| > | I just bought one and started rebooting itself and
| > freezeing at random
| > | times. BestBuy return policy only covers 14 days.
Toshiba
| > send customers to
| > | repairing centers, to repair new computers! There is a
| > class action suite
| > | here:
| > |
| >
http://reviews.cnet.com/5208-6142-0.html?forumID=69&threadID=90243&messageID=1014188
| > |
| > | I dont know what to do other than join them!
| > |
| > | Regards,
| > | Alejandro Penate-Diaz.
| > | MCP
| > |
| > |
| >
| >
|
|
 
M

Mike Hall \(MS-MVP\)

Alejandro

Some people are calling the Customer Service and getting a degree of
satisfaction.. the machines seem to have several problems that could all be
stemming from the 'static' problem..

Toshiba service centres are replacing the speaker grilles with a material
less likely to cause this issue.. I also understand that some users are
experimenting with electrical insulation tape.. not a good situation
really..

Harass Customer Service by PHONE.. e-mail will do no good.. and in the
meantime, take it to your nearest Toshiba Service Center..
 
A

Alejandro Penate-Diaz

I already "harrassed?" them by phone, they sent me to an ASP (Authorized
Service Provider). I called the nearest ASP and the told me that they cannot
guarantee that my laptop will work 100% OK after they try to fix it!!!!
That's inadmissible. Also my laptop doenst have "static" problems, I have
charged myself and then touched the speakers and nothing happens. Also my
laptop doesnt overheat, it is cool to the touch. extra dust in the cpu fan
is not possible, since I bought it 20 days ago. So I think the are hidding
the real problem. Also I dont want to repair a NEW and EXPENSIVE computer
with les than a month of use, experiencing a well KNOWN problem. I am
poor,Toshiba is rich, so is their problem.
 
M

Mike Hall \(MS-MVP\)

Alejandro

Presently, it is very much your problem.. your only option is to take it
in.. there is a chance that it may work out well for you.. in the meantime,
by all means join any action group..

--
Mike Hall
MVP - Windows Shell/user
 
B

Ben Hogland

Alejandro Penate-Diaz said:
I already "harrassed?" them by phone, they sent me to an ASP
(Authorized Service Provider). I called the nearest ASP and the told me
that they cannot guarantee that my laptop will work 100% OK after they
try to fix it!!!! That's inadmissible. Also my laptop doenst have
"static" problems, I have charged myself and then touched the speakers
and nothing happens. Also my laptop doesnt overheat, it is cool to the
touch. extra dust in the cpu fan is not possible, since I bought it 20
days ago. So I think the are hidding the real problem. Also I dont want
to repair a NEW and EXPENSIVE computer with les than a month of use,
experiencing a well KNOWN problem. I am poor,Toshiba is rich, so is
their problem.
Click to expand...

ESD susceptibility issues can cause hard failure later. Just because no
immediate failure is noticed, it does not mean that damage wasn't done.
There are ways to test this and most medical devices are required to go
through rigorous ESD testing. Many commercial manufactures also do this
testing to verify good product design. Many commercial manufacturers
don't do this ESD testing thus a problem can come after the product has
already been released to the general public.. Most people are clueless
when it comes to understanding ESD cause and affect. Your post is
indicates you are no exception..

Ben
 
J

Jim Macklin

Because YOU asked.


message | if it is my problem how come are you giving opinions?
|
in message
| | > Alejandro
| >
| > Presently, it is very much your problem.. your only
option is to take it
| > in.. there is a chance that it may work out well for
you.. in the
| > meantime, by all means join any action group..
| >
| > --
| > Mike Hall
| > MVP - Windows Shell/user
| >
| >
| >
| >
| >
| >
| >
in message
| > | >>I already "harrassed?" them by phone, they sent me to an
ASP (Authorized
| >>Service Provider). I called the nearest ASP and the told
me that they
| >>cannot guarantee that my laptop will work 100% OK after
they try to fix
| >>it!!!! That's inadmissible. Also my laptop doenst have
"static" problems,
| >>I have charged myself and then touched the speakers and
nothing happens.
| >>Also my laptop doesnt overheat, it is cool to the touch.
extra dust in the
| >>cpu fan is not possible, since I bought it 20 days ago.
So I think the are
| >>hidding the real problem. Also I dont want to repair a
NEW and EXPENSIVE
| >>computer with les than a month of use, experiencing a
well KNOWN problem.
| >>I am poor,Toshiba is rich, so is their problem.
| >>
| >>
| >>
| >> "Mike Hall (MS-MVP)" <[email protected]>
wrote in message
| >> | >>> Alejandro
| >>>
| >>> Some people are calling the Customer Service and
getting a degree of
| >>> satisfaction.. the machines seem to have several
problems that could all
| >>> be stemming from the 'static' problem..
| >>>
| >>> Toshiba service centres are replacing the speaker
grilles with a
| >>> material less likely to cause this issue.. I also
understand that some
| >>> users are experimenting with electrical insulation
tape.. not a good
| >>> situation really..
| >>>
| >>> Harass Customer Service by PHONE.. e-mail will do no
good.. and in the
| >>> meantime, take it to your nearest Toshiba Service
Center..
| >>>
| >>> --
| >>> Mike Hall
| >>> MVP - Windows Shell/user
| >>>
| >>>
| >>>
| >>>
| >>>
| >>>
| >>>
in message
| >>> | >>>> hey, does anybody knows about Toshiba A75 model?
| >>>> I just bought one and started rebooting itself and
freezeing at random
| >>>> times. BestBuy return policy only covers 14 days.
Toshiba send
| >>>> customers to repairing centers, to repair new
computers! There is a
| >>>> class action suite here:
| >>>>
http://reviews.cnet.com/5208-6142-0.html?forumID=69&threadID=90243&messageID=1014188
| >>>>
| >>>> I dont know what to do other than join them!
| >>>>
| >>>> Regards,
| >>>> Alejandro Penate-Diaz.
| >>>> MCP
| >>>>
| >>>
| >>>
| >>
| >>
| >
| >
|
|
 
A

Alejandro Penate-Diaz

if you please could bring some light so we can understand better about ESD.
My laptop usually restarts by itself when using the DVD/CD drive for more
than 30 minutes, for example when I am doing a backup of the hard drive or
doing a system restore from the DVD that came with the laptop. It alse
restarts by itself at random times when iddle. Restarts, freezes, blue
screens with a STOP: 0x0000009C Machine_Check_Exception. those are my
simptoms. Could that be a result of ESD?

Thanks,
Alejandro.
 
A

Alejandro Penate-Diaz

sorry I didnt say your name, I asked to somebody who can help, not to
somebody that says the same things that Toshiba's customer service says.
 
M

Mike Hall \(MS-MVP\)

Alejandro
¡Que tengas suerte! y tambien, Buenos noches


--
Mike Hall
MVP - Windows Shell/user
 
M

Mike Hall \(MS-MVP\)

Jim

There appears to be some cultural misunderstanding here.. in the interests
of World Peace, I will back out gracefully.. I have gotten to the point
where I really don't care if his Toshiba notebook works or doesn't.. if it
is a hardware issue with Toshiba, he shouldn't be posting here anyway..

I even looked through some of the forums to try to get a handle on what is
happening with the silly notebooks before I answered.. if he wants to sit on
his notebook, I am not about to stop him.. :)

--
Mike Hall
MVP - Windows Shell/user
 
A

Alejandro Penate-Diaz

making reference to cultural diferences is no nice from you, I can see you
lack from objective arguments.
 
B

Ben Hogland

Alejandro Penate-Diaz said:
if you please could bring some light so we can understand better about
ESD.
My laptop usually restarts by itself when using the DVD/CD drive for
more than 30 minutes, for example when I am doing a backup of the hard
drive or doing a system restore from the DVD that came with the
laptop. It alse restarts by itself at random times when iddle.
Restarts, freezes, blue screens with a STOP: 0x0000009C
Machine_Check_Exception. those are my simptoms. Could that be a result
of ESD?

Thanks,
Alejandro.
Click to expand...

Yes, of course it's possible. For more info about ESD go here:
http://www.esda.org/basics/part1.cfm and here:
http://www.esdjournal.com/

Ben
 
G

Galen

In Alejandro Penate-Diaz <[email protected]> had this to say:

My reply is at the bottom of your sent message:
sorry I didnt say your name, I asked to somebody who can help, not to
somebody that says the same things that Toshiba's customer service
says.
Click to expand...

First question:

What does this have to do with Windows or Microsoft?

Second question:

If they've given you a clearly designated answer and have a policy in place
then why not try it to see if it works?

Third question:

I own a number of Toshiba lappies though not that model. In fact, I'll ONLY
buy a Toshiba... Why? When they break (and any PC manufacturer will
eventually have problems) they've always fixed it without much hassle and
that means a lot to me. So, my question, if your car has a minor problem
(one that isn't going to kill you for instance) do you take it back to the
dealer or do you join a class action lawsuit?

Galen
 

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