Tomb Raider Legend Demo

T

theplectrum

CThis demo installed OK, but crashes on start up. I get the following
message : trl.exe has encountered a problem and needs to clos etc.

On clicking on "click here" for info I get this :

Error Signature : AppName : trl.exe AppVer 1.0.0.0 ModName :
kernel32.dll
ModVer : 5.1.2600.2945 Offset : 000ee1d6

I have found a few threads on various forums and have all the latest driver
(video, soundcard) plus the latest Dx9c etc. All XP updates. Tried
unplugging the USB Game device as was recommended, stopped the AntiVirus and
Firewall etc.

Still won't work.

Anyone have other suggestions ?

Cheers,
Jerry
 
J

Jimmy S.

Hi theplectrum,

The following applies to most games in general, and not just to the games that
may be listed in the KB Article refered to in this post.

SYMPTOMS:

When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of the
following symptoms:

..The game stops responding.
..The game quits unexpectedly.
..The computer restarts unexpectedly.
..The game encounters an error and needs to close

Additionally, you may receive the following error message after you receive the Gathering Exception Data dialog box:
<Game Name>has encountered a problem and needs to close.

RESOLUTION:

Method 1: Restart your computer by using a clean boot procedure
Method 2: Remove and Reinstall the Game
Method 3: Adjust graphics hardware acceleration
Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
Method 5: Temporarily disable the sound card in Windows
Method 6: Lower sound acceleration
Method 7 : Download and install the most recent version of DirectX
Method 8: Update your video driver
Method 9: Update your sound driver
Method 10: Scan your computer for viruses
Method 11: Remove spyware
Method 12: Install the latest VIA chipset drivers
Method 13: Create a new user account in Windows XP
Method 14: Change the compatibility setting

Detailed instructions and video clips are published at:
http://support.microsoft.com/?scid=kb;en-us;303032


--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________



theplectrum Wrote:
=================
| CThis demo installed OK, but crashes on start up. I get the following
| message : trl.exe has encountered a problem and needs to clos etc.
|
| On clicking on "click here" for info I get this :
|
| Error Signature : AppName : trl.exe AppVer 1.0.0.0 ModName :
| kernel32.dll
| ModVer : 5.1.2600.2945 Offset : 000ee1d6
|
| I have found a few threads on various forums and have all the latest driver
| (video, soundcard) plus the latest Dx9c etc. All XP updates. Tried
| unplugging the USB Game device as was recommended, stopped the AntiVirus and
| Firewall etc.
|
| Still won't work.
|
| Anyone have other suggestions ?
|
| Cheers,
| Jerry
 
T

theplectrum

Jimmy S. said:
Hi theplectrum,

The following applies to most games in general, and not just to the games
that
may be listed in the KB Article refered to in this post.

SYMPTOMS:

When you start or play any one of the games that is listed in the "Applies
to" section, you may experience one or more of the
following symptoms:

.The game stops responding.
.The game quits unexpectedly.
.The computer restarts unexpectedly.
.The game encounters an error and needs to close

Additionally, you may receive the following error message after you
receive the Gathering Exception Data dialog box:
<Game Name>has encountered a problem and needs to close.

RESOLUTION:

Method 1: Restart your computer by using a clean boot procedure
Method 2: Remove and Reinstall the Game
Method 3: Adjust graphics hardware acceleration
Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
Method 5: Temporarily disable the sound card in Windows
Method 6: Lower sound acceleration
Method 7 : Download and install the most recent version of DirectX
Method 8: Update your video driver
Method 9: Update your sound driver
Method 10: Scan your computer for viruses
Method 11: Remove spyware
Method 12: Install the latest VIA chipset drivers
Method 13: Create a new user account in Windows XP
Method 14: Change the compatibility setting

Detailed instructions and video clips are published at:
http://support.microsoft.com/?scid=kb;en-us;303032


--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any
rights.
_________________________________________________________



theplectrum Wrote:
=================
| CThis demo installed OK, but crashes on start up. I get the following
| message : trl.exe has encountered a problem and needs to clos etc.
|
| On clicking on "click here" for info I get this :
|
| Error Signature : AppName : trl.exe AppVer 1.0.0.0 ModName :
| kernel32.dll
| ModVer : 5.1.2600.2945 Offset : 000ee1d6
|
| I have found a few threads on various forums and have all the latest
driver
| (video, soundcard) plus the latest Dx9c etc. All XP updates. Tried
| unplugging the USB Game device as was recommended, stopped the AntiVirus
and
| Firewall etc.
|
| Still won't work.
|
| Anyone have other suggestions ?
|
| Cheers,
| Jerry
Jimmy,

I have tried the majority of these suggestions. But it still doesn't work.

Any other suggestions ?

Cheers,
Jerry
 
J

Jimmy S.

Hi theplectrum,

Since the majority of the solutions have been applied, try
applying the minority of the solutions remaining, and/or ...
How to repair Windows XP:
Unplug from your Internet connection, and then repair Windows:
using this method: http://michaelstevenstech.com/XPrepairinstall.htm

Afterwards, boot up your system, turn on your XP Internet Firewall,
plug back into your Internet connection and install all Critical and
Recommended updates from: http://windowsupdate.microsoft.com

--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________


theplectrum Wrote:
=================
| || Hi theplectrum,
||
|| The following applies to most games in general, and not just to the games
|| that
|| may be listed in the KB Article refered to in this post.
||
|| SYMPTOMS:
||
|| When you start or play any one of the games that is listed in the "Applies
|| to" section, you may experience one or more of the
|| following symptoms:
||
|| .The game stops responding.
|| .The game quits unexpectedly.
|| .The computer restarts unexpectedly.
|| .The game encounters an error and needs to close
||
|| Additionally, you may receive the following error message after you
|| receive the Gathering Exception Data dialog box:
|| <Game Name>has encountered a problem and needs to close.
||
|| RESOLUTION:
||
|| Method 1: Restart your computer by using a clean boot procedure
|| Method 2: Remove and Reinstall the Game
|| Method 3: Adjust graphics hardware acceleration
|| Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
|| Method 5: Temporarily disable the sound card in Windows
|| Method 6: Lower sound acceleration
|| Method 7 : Download and install the most recent version of DirectX
|| Method 8: Update your video driver
|| Method 9: Update your sound driver
|| Method 10: Scan your computer for viruses
|| Method 11: Remove spyware
|| Method 12: Install the latest VIA chipset drivers
|| Method 13: Create a new user account in Windows XP
|| Method 14: Change the compatibility setting
||
|| Detailed instructions and video clips are published at:
|| http://support.microsoft.com/?scid=kb;en-us;303032
||
||
|| --
|| Cheers, *Windows_XP_MVP_Shell/User*
|| Jimmy S. http://mvp.support.microsoft.com
||
|| Visit my MSN Games and Windows Gaming Help Site: www.msce.mvps.org
|| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any
|| rights.
|| _________________________________________________________
||
||
||
|| theplectrum Wrote:
|| =================
||| CThis demo installed OK, but crashes on start up. I get the following
||| message : trl.exe has encountered a problem and needs to clos etc.
|||
||| On clicking on "click here" for info I get this :
|||
||| Error Signature : AppName : trl.exe AppVer 1.0.0.0 ModName :
||| kernel32.dll
||| ModVer : 5.1.2600.2945 Offset : 000ee1d6
|||
||| I have found a few threads on various forums and have all the latest driver
||| (video, soundcard) plus the latest Dx9c etc. All XP updates. Tried
||| unplugging the USB Game device as was recommended, stopped the AntiVirus and
||| Firewall etc.
|||
||| Still won't work.
|||
||| Anyone have other suggestions ?
|||
||| Cheers,
||| Jerry
||
||
||
| Jimmy,
|
| I have tried the majority of these suggestions. But it still doesn't work.
|
| Any other suggestions ?
|
| Cheers,
| Jerry
 

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