timing out with new router

[Jo-Anne]

A couple days ago a friend installed a wireless router (D-Link Dir-655
Xtreme N Gigabit Router) for me. It's attached to my old Dell desktop
computer (WinXP Home SP3). I'm also using it for my new Dell notebook with
an Intel 4965 WLAN 802.11a/g/n mini card (WinXP Pro SP2).

Since the installation, the old computer has been timing out in both Outlook
Express 6 and Internet Explorer 7--at least 20 times a day. Websites are
suddenly unavailable--but become available again a minute or less later.
Emails can't be sent or received--but can a minute or less later. It's also
happening on the new computer in OE6. I haven't done much yet with Internet
Explorer (version 6 for now) on the new computer, but I'm guessing the
problem is there too.

I checked with my ISP, and the tech person I talked to said it's not having
any problems. He had me check the speed of my connection, and it was fine.
He checked the line, and it was fine. He suggested that I upgrade the
firmware to see if that might help. I haven't done that yet. The available
upgrade says it "fixed WPS issue" and "fixed WAN speed issue." Are either of
these issues possible causes of my problem?

If so, I'll upgrade right away. If not, any ideas about what could be
happening and how to stop it?

Thank you!

Jo-Anne

 

[Kayman]

A couple days ago a friend installed a wireless router (D-Link Dir-655
Xtreme N Gigabit Router) for me. It's attached to my old Dell desktop
computer (WinXP Home SP3). I'm also using it for my new Dell notebook with
an Intel 4965 WLAN 802.11a/g/n mini card (WinXP Pro SP2).

Since the installation, the old computer has been timing out in both Outlook
Express 6 and Internet Explorer 7--at least 20 times a day. Websites are
suddenly unavailable--but become available again a minute or less later.
Emails can't be sent or received--but can a minute or less later. It's also
happening on the new computer in OE6. I haven't done much yet with Internet
Explorer (version 6 for now) on the new computer, but I'm guessing the
problem is there too.

I checked with my ISP, and the tech person I talked to said it's not having
any problems. He had me check the speed of my connection, and it was fine.
He checked the line, and it was fine. He suggested that I upgrade the
firmware to see if that might help. I haven't done that yet. The available
upgrade says it "fixed WPS issue" and "fixed WAN speed issue." Are either of
these issues possible causes of my problem?

If so, I'll upgrade right away. If not, any ideas about what could be
happening and how to stop it?

http://support.dlink.com/contact/

 

[Jo-Anne]

Thank you, Kayman. That was a good reminder to start with the manufacturer.
I'll check the website and then, if necessary, call the company (although
I've heard from others that, although the products are good, the support is
bad).

Jo-Anne

| On Fri, 5 Sep 2008 23:29:22 -0500, Jo-Anne wrote:
|
| > A couple days ago a friend installed a wireless router (D-Link Dir-655
| > Xtreme N Gigabit Router) for me. It's attached to my old Dell desktop
| > computer (WinXP Home SP3). I'm also using it for my new Dell notebook
with
| > an Intel 4965 WLAN 802.11a/g/n mini card (WinXP Pro SP2).
| >
| > Since the installation, the old computer has been timing out in both
Outlook
| > Express 6 and Internet Explorer 7--at least 20 times a day. Websites are
| > suddenly unavailable--but become available again a minute or less later.
| > Emails can't be sent or received--but can a minute or less later. It's
also
| > happening on the new computer in OE6. I haven't done much yet with
Internet
| > Explorer (version 6 for now) on the new computer, but I'm guessing the
| > problem is there too.
| >
| > I checked with my ISP, and the tech person I talked to said it's not
having
| > any problems. He had me check the speed of my connection, and it was
fine.
| > He checked the line, and it was fine. He suggested that I upgrade the
| > firmware to see if that might help. I haven't done that yet. The
available
| > upgrade says it "fixed WPS issue" and "fixed WAN speed issue." Are
either of
| > these issues possible causes of my problem?
| >
| > If so, I'll upgrade right away. If not, any ideas about what could be
| > happening and how to stop it?
| >
|
| http://support.dlink.com/contact/

 

[Kayman]

Thank you, Kayman. That was a good reminder to start with the manufacturer.
I'll check the website and then, if necessary, call the company (although
I've heard from others that, although the products are good, the support is
bad).

Jo-Anne

| On Fri, 5 Sep 2008 23:29:22 -0500, Jo-Anne wrote:
|
|> A couple days ago a friend installed a wireless router (D-Link Dir-655
|> Xtreme N Gigabit Router) for me. It's attached to my old Dell desktop
|> computer (WinXP Home SP3). I'm also using it for my new Dell notebook
with
|> an Intel 4965 WLAN 802.11a/g/n mini card (WinXP Pro SP2).
|>
|> Since the installation, the old computer has been timing out in both
Outlook
|> Express 6 and Internet Explorer 7--at least 20 times a day. Websites are
|> suddenly unavailable--but become available again a minute or less later.
|> Emails can't be sent or received--but can a minute or less later. It's
also
|> happening on the new computer in OE6. I haven't done much yet with
Internet
|> Explorer (version 6 for now) on the new computer, but I'm guessing the
|> problem is there too.
|>
|> I checked with my ISP, and the tech person I talked to said it's not
having
|> any problems. He had me check the speed of my connection, and it was
fine.
|> He checked the line, and it was fine. He suggested that I upgrade the
|> firmware to see if that might help. I haven't done that yet. The
available
|> upgrade says it "fixed WPS issue" and "fixed WAN speed issue." Are
either of
|> these issues possible causes of my problem?
|>
|> If so, I'll upgrade right away. If not, any ideas about what could be
|> happening and how to stop it?
|>
|
| http://support.dlink.com/contact/

Click the link follow steps 1&2 then send them an e-mail.

 

[smlunatick]

Their "support line" may be bad but they have their own web forums:

http://forums.dlink.com/index.php


You also failed to mention how the desktop is connecting to the the
new router? If you use a wireless adapter, you may need to check /
correct any / all anti-virus / firewall softwares. Earlier this year,
I switch my wireless router and was having problems as you described.
For weeks I could not maintain a wireless connection stable long
enough to use it. Reverted back to a wired connection. I then found
my firewall module was turning off my wireless network access because
it judged it to be "insecure." I had to tell it to "trust" my
wireless router's SSID.

 

[Jo-Anne]

Thank you for both pieces of information! I'll certainly make use of them.

Jo-Anne

Their "support line" may be bad but they have their own web forums:

http://forums.dlink.com/index.php


You also failed to mention how the desktop is connecting to the the
new router? If you use a wireless adapter, you may need to check /
correct any / all anti-virus / firewall softwares. Earlier this year,
I switch my wireless router and was having problems as you described.
For weeks I could not maintain a wireless connection stable long
enough to use it. Reverted back to a wired connection. I then found
my firewall module was turning off my wireless network access because
it judged it to be "insecure." I had to tell it to "trust" my
wireless router's SSID.

 

[Jo-Anne]

Just had to report back on what finally worked. I took the modem and router
to the local computer place that is also my ISP. The tech guy there checked
out the router and said it was configured right--except for one thing. It
was set to "on demand," when it should have been set to "always on." He was
able to make the change, and the router has not timed out since.

I'm so relieved! Now I can start working on printer-sharing.

Jo-Anne