tiger direct kit - "UNKNOWN PROCESSOR REVISION"


X

XatomX

tigerdirect recently sold a kit with an MSI RX480 Neo2-F mobo and an
AMD Athlon 64 3700+ "San Diego" CPU.

it seems that some or all of these kits were shipped with a revision E6
CPU, which DOES NOT, CAN NOT and WILL NOT work with that older mobo.

if you bought this kit and only got as far as "WARNING: UNKNOWN
PROCESSOR REVISION - BOOT FAILED" then you got screwed by the tiger.

i bought this kit 2+ weeks ago, i'm on my 3rd mobo (a different model,
this time), and i'm still waiting for the correct parts to make this
system work.

apparently some people returned the kit, and paid shipping both ways,
some people spent extra money to replace the CPU and/or mobo, and some
(like me) are still fighting to get a system that works. tiger direct
so far refuses to admit that it was their mistake to ship a kit with
incompatable parts, and blames the merchandise for being defective
and/or blames the customer for being too stupid to put the kit
together.

if anyone else bought this kit, please post your story.

if you plan to dispute some or all of the charges, or pursue legal or
regulatory action, please send me your contact info... if i pursue this
alone i'll be blown off as either unlucky with defective parts or too
stupid to build a computer. if anyone else pursues this alone, they'll
meet the same fate. if a group of us all have the same story, and an
invoice, we have much better odds of setting this straight.
 
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P

Paul

tigerdirect recently sold a kit with an MSI RX480 Neo2-F mobo and an
AMD Athlon 64 3700+ "San Diego" CPU.

it seems that some or all of these kits were shipped with a revision E6
CPU, which DOES NOT, CAN NOT and WILL NOT work with that older mobo.

if you bought this kit and only got as far as "WARNING: UNKNOWN
PROCESSOR REVISION - BOOT FAILED" then you got screwed by the tiger.

i bought this kit 2+ weeks ago, i'm on my 3rd mobo (a different model,
this time), and i'm still waiting for the correct parts to make this
system work.

apparently some people returned the kit, and paid shipping both ways,
some people spent extra money to replace the CPU and/or mobo, and some
(like me) are still fighting to get a system that works. tiger direct
so far refuses to admit that it was their mistake to ship a kit with
incompatable parts, and blames the merchandise for being defective
and/or blames the customer for being too stupid to put the kit
together.

if anyone else bought this kit, please post your story.

if you plan to dispute some or all of the charges, or pursue legal or
regulatory action, please send me your contact info... if i pursue this
alone i'll be blown off as either unlucky with defective parts or too
stupid to build a computer. if anyone else pursues this alone, they'll
meet the same fate. if a group of us all have the same story, and an
invoice, we have much better odds of setting this straight.
This page has your CPU support. You need to update the BIOS, using
some other processor. Unfortunately, this table does not show which
minimum BIOS version is required to run your E6.

http://www.msi.com.tw/program/products/mainboard/mbd/pro_mbd_cpu_support_detail.php?UID=700&kind=1

If you cannot gain access to another S939 processor, for the purposes
of flashing your BIOS, you can contact badflash.com , give them $25,
and get a BIOS chip with the latest MSI BIOS flashed into it. As
long as the BIOS chip is socketed, it can be pulled and replaced
with another device. The picture on the MSI site, shows a socket
is present for the BIOS chip, so it doesn't look like it is
soldered in place. So badflash.com could bail you out.

(Second from top, upper right hand corner, is your BIOS chip.)
http://www.msi.com.tw/images/product_img/mbd_img/7151.jpg

Paul
 
X

XatomX

Paul said:
This page has your CPU support. You need to update the BIOS, using
some other processor. Unfortunately, this table does not show which
minimum BIOS version is required to run your E6.

http://www.msi.com.tw/program/products/mainboard/mbd/pro_mbd_cpu_support_detail.php?UID=700&kind=1
The mobo shipped with BIOS v1.1, which was last updated in Oct 2005.
That's the latest BIOS, and the latest BIOS does not support the CPU
that came with the kit.

Tiger Direct sold an older/discontinued/unsupported mobo with the
latest and greatest revision of the CPU. Obviously Tiger Direct didn't
test this setup with a test build before selling it to people and
costing them money and wasting their time. Worse yet, Tiger Direct
seems to be dragging it's feet with anyone who wants to get a working
system out of it, and refusing to refund shipping fees for people who
returned it.
 
J

JAD

http://www.msi.com.tw/program/products/mainboard/mbd/pro_mbd_cpu_support_detail.php?UID=700&kind=1

The mobo shipped with BIOS v1.1, which was last updated in Oct 2005.
That's the latest BIOS, and the latest BIOS does not support the CPU
that came with the kit.

Tiger Direct sold an older/discontinued/unsupported mobo with the
latest and greatest revision of the CPU. Obviously Tiger Direct didn't
test this setup with a test build before selling it to people and
costing them money and wasting their time. Worse yet, Tiger Direct
seems to be dragging it's feet with anyone who wants to get a working
system out of it, and refusing to refund shipping fees for people who
returned it.
tiger direct - doesn't surprise me. Do a google and read the tales.
 
J

Jayanath.Rodrigo

I bought the exact same kit.

And yes, the combo is completely dead.
I've just contacted Tiger and awaiting a response. But I'll be damned
if I'll pay a cent in shipping to get this mobo replaced.
 
K

kosiboi

Well that sucks.

I alread RMA'd the processor and got a new one, thinking that might've
been it, but I guess they sent another E6 revision.

Other than getting a new motherboard, am I screwed?
 
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X

XatomX

here's one for the archives...

the credit card dispute was just closed in my favor, for 100% of the
disputed amount. after 30 days, TD didn't even respond to the dispute.
and yes, i have the gear.

when i placed the order, i paused for almost a second and thought
about saving $20 by paying via paypal... damn good thing i paid with a
credit card instead!!!

i suspect that i'll soon get a letter from TD's collection dept or a
collection agency... nothing but bullshit scare tactics... "pay us, or
else!" when that happens, i will immediately reply and let them know
that this matter has been settled through my credit card's dispute
resolution process, and any further inquiries should be directed to
them. it's not common knowledge, but if one doesn't respond to a
collection letter within 30 days it implies guilt, and *can* be used
to secure a judgment: if one does respond, and states very simply why
no money is owed, then the agency will most likely discard that case
and move on with the 99.999% of cases that no one responded to.
 
J

John Doe

i suspect that i'll soon get a letter from TD's collection dept or
a collection agency...
Of course some people like Tiger Direct, but it isn't even on my
list of shopping Shortcuts. I bought something from them maybe a few
years ago. I don't like their look and feel. Overall, seems to me
they don't get very good feedback posted here either.
 
N

Nil

Of course some people like Tiger Direct, but it isn't even on my
list of shopping Shortcuts. I bought something from them maybe a few
years ago. I don't like their look and feel. Overall, seems to me
they don't get very good feedback posted here either.
I bought a system's-worth of components from TIger Direct last year. In
the process of trying to troubleshoot a problem, I had to return almost
every component until I tracked down the culprit. Their returns process
was very easy, and they issued my credits promptly. It was a very good
experience for me.
 
J

JAD

Nil said:
I bought a system's-worth of components from TIger Direct last year. In
the process of trying to troubleshoot a problem, I had to return almost
every component until I tracked down the culprit.
thats why some get the shaft...abuse of policy from others



Their returns process
 
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J

JAD

Nil said:
You think its alright to use new parts to troubleshoot a defective system and then send
them back to the supplier? Who knows what your defective system/handling did to those
parts and besides, IMO its unethical. AFA it affecting others...I was being facetious.
 
N

Nil

You think its alright to use new parts to troubleshoot a defective
system and then send them back to the supplier?
Yes.

Who knows what your defective system/handling did to those parts
and besides,
That's Tiger's problem to deal with.
IMO its unethical. AFA it affecting others...I was being
facetious.
Your opinion is misinformed.

Their part was defective. Their policy allowed me to return the
parts. They were fully aware of what I was doing and why. They had
no objection. They were completely cooperative... and they SHOULD
HAVE BEEN. Their defective part caused me much time and aggravation.
They handled the situation well, and as a result, I'd be happy to do
business with them again and have no cause to badmouth them.

My parts exchanges had no affect on any other customer.
 
J

JAD

Nil said:
That's Tiger's problem to deal with.


Your opinion is misinformed.

Their part was defective.
wait....i mis understood what you said. You bought all the parts and then kept returning
and replacing until you found the defective one? Ok...and you and tiger couldn't diagnose
after the first few? I don't know the details of what parts were talking about but after
just a couple, the source of the problem should have shown itself. 800/1066 memory
problems?

Their policy allowed me to return the
 
N

Nil

wait....i mis understood what you said. You bought all the parts
and then kept returning and replacing until you found the
defective one? Ok...and you and tiger couldn't diagnose after the
first few? I don't know the details of what parts were talking
about but after just a couple, the source of the problem should
have shown itself. 800/1066 memory problems?
It was all bought as a bundle from TD. I'm not going to repeat the
whole story, but it took me 3 returns of various parts, starting with
the most likely suspect, and some rented memory from a local store
before a bad CPU revealed itself. TD doesn't diagnose anything - they
just sell the stuff.
 
B

Bob M

Nil said:
It was all bought as a bundle from TD. I'm not going to repeat the
whole story, but it took me 3 returns of various parts, starting with
the most likely suspect, and some rented memory from a local store
before a bad CPU revealed itself. TD doesn't diagnose anything - they
just sell the stuff.
Well maybe you should repeat the story and include the parts of it
that you left out. Based on what you originally wrote I thought JAD was
right in his remarks. What you wrote sounded like you had a computer
problem, kept buying parts from TD, and kept sending back parts until
you troubleshot your computer problem. Maybe you should be more
articulate next time and people won't misunderstand you.

Bob
 
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N

Nil

Well maybe you should repeat the story and include the parts of
it that you left out.
Maybe I should, but I'm not. It's old news and not relevent to the
discussion.
What you wrote sounded like you had a computer problem, kept
buying parts from TD, and kept sending back parts until you
troubleshot your computer problem.
I think I was clear enough. You read more into it than was there.
Maybe you should be more articulate next time and people won't
misunderstand you.
That's always true. In this case, it's irrelevent. My point was in
response to Tiger Direct's supposed "bad feedback." I couldn't care
less about your judgement of my "ethics."
 
J

JAD

Nil said:
Maybe I should, but I'm not. It's old news and not relevent to the
discussion.


I think I was clear enough. You read more into it than was there.


That's always true. In this case, it's irrelevent. My point was in
response to Tiger Direct's supposed "bad feedback." I couldn't care
less about your judgement of my "ethics."

A closed mind is a terrible thing to use.
 
J

John Doe

That was clearly stated in the first sentence.

Message-ID: <Xns98E4F2D9DEA0Dnilch1@216.196.97.136>

"I bought a system's-worth of components from TIger Direct last
year."

Sometimes JAD doesn't read before he replies. Then he top posts so
the rest of us can't tell that what he's saying is unrelated to what
the original poster wrote. I guess he just likes to see his words in
print up there at the top of the message.
Well maybe you should repeat the story and include the parts of
it
that you left out.
What was left out?

Message-ID: <Xns98E4F2D9DEA0Dnilch1@216.196.97.136>

"I bought a system's-worth of components from TIger Direct last
year."

He explicitly/clearly says he bought all of the parts from Tiger
Direct in the first line of his short post.
Based on what you originally wrote I thought JAD was
right in his remarks.
Try reading Nil's original post, it's short and easy to understand.
 
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