Thunderbird E-Mail Server connection

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Guest

I have recently applied the latest patches for Windows XP SP2. After I did
that, Thunderbird can not connect to my mail server under the following
circumstances:
If my windows session is other than the first one after the PC is rebooted,
the connection is refused. I can ping the E-Mail server and access it via the
Web Mail connection provided by the Mail server.
If I reboot, everything works just fine, including multiple executions of
Thunderbird. However, once I log out of Windows and then log back in the
error occurs. I hate having to reboot just to download my mail.
The same error occurs undir v1.5.x or the new V2 of Thunderbird.
 
JimKeeb said:
I have recently applied the latest patches for Windows XP SP2. After I did
that, Thunderbird can not connect to my mail server under the following
circumstances:
If my windows session is other than the first one after the PC is
rebooted,
the connection is refused. I can ping the E-Mail server and access it via
the
Web Mail connection provided by the Mail server.
If I reboot, everything works just fine, including multiple executions of
Thunderbird. However, once I log out of Windows and then log back in the
error occurs. I hate having to reboot just to download my mail.
The same error occurs undir v1.5.x or the new V2 of Thunderbird.
Click to expand...
Are you saying that when you log off as the first user after reboot, you
can't access the email server in T-bird? I wonder if it might help to
disable Fast User Switching. When you log off, is your connection remaining
established or does it automatically disconnect? Have you tried
cross-posting to "mozilla.support.thunderbird" yet? On my computer I have
simply disabled Fast User Switching because I only want to be logged in as
one user at a time.
 
Allan:

Yes, you've understood my question. I will try your suggestion. Yes, I have
also posted this question in the Mozilla Thunderbird forums.
To clarify for others:
If I reboot the PC, login, launch Thunderbird, it connects to my Mail
server. If I then log out of Windows and sometime later log back in,
Thunderbird attempts to connect to the Mail server but the connection is
refused.
 
It is now two months later with several updates applied to WINXP and
Thunderbird. No help from any of the updates-I still have to reboot abd be
the first user-and keep that user session going as long or as many times I
want to read mail.
Does any one else have any ideas????
 
JimKeeb said:
It is now two months later with several updates applied to WINXP and
Thunderbird. No help from any of the updates-I still have to reboot abd be
the first user-and keep that user session going as long or as many times I
want to read mail.
Does any one else have any ideas????
Click to expand...

Hi Jim

I'm just thinking aloud here, as you asked for ideas :-) but if the
connection is actually being refused (as against Thunderbird simply
failing to connect) then it's the server that's objecting, not TB. . .

What equipment are you using, a router or a USB modem? Does it
disconnect and end your session when you log off, or is the connection
always on as long as the PC is running? Also, when your session isn't
the first one after a reboot, has the first user logged on to check
email beforehand? I'm wondering if it could be a "stale session" thing,
where the server thinks you are still logged in and so won't accept a
second connection from you? Or perhaps even some kind of authentication
issue?

I'm not that familiar with TB; does it have a setting for "use existing
connection" or similar? Or a debug option which would enable you to see
the dialog between it and the server? If none of this helps (it's
nearly 6am here and I've been up all night, so I might not be making a
lot of sense! :-) you might try enlisting your ISP, or posting to a
broadband user forum. I don't know where you are, but here a good place
to get help is the newsgroup uk.telecom.broadband .

Good luck and please let us know how you get on :-)
 
Thanks, but this is not this issue.
Here are the facts:
1. I always can access my E-mail account through its' WebMail facility
2. I can only access the same account with Thunderbird if I launch
Thunderbird during the first user session after the PC is rebooted.
3. I can repeatedly use Thunderbird sessions to that E-Mail account if I do
not log off Windows.
There seems to be nothing wrong with the E-Mail account or server. There is
something fishy on my system.
4. I can boot, log on but not use E-Mail, log off Windows, and then log back
on to Windows. Thunderbird cannot connect to the E-Mail server. There are no
processes associated with Thunderbird or E-Mail when I log off or before
starting Windows.
 
Hi Jim

Ok, I had understood points #1-#3 correctly and point #4 disproves my
stale session theory :-) I have to say, though, that there might be
nothing wrong *with* the server but there is definitely something wrong
*at* the server end -- if the connection is being refused, as you
originally said, and not simply failing, then it must be the server
doing the refusing. The question is why? It could be behaving perfectly
properly but you really need to see what TB and the server are saying to
each other.

My email client has a debug option that allows you to see exactly what
commands are going back and forth. If TB doesn't have similar, I'd
suggest you get on to your ISP and get them to monitor the connection
attempt from their end to find out exactly what is causing the server to
hiccup.
 
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