Thanks for you help,
Unfortunately it did not work.
Chuck
Hi, we had the similar problem and we had found a registry key for this fix.
This is the contents of my reg file. You can try this it did fix our problem
with jpg.
================
Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\.gif\ShellEx\{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}]
@="{7376D660-C583-11d0-A3A5-00C04FD706EC}"
[HKEY_CLASSES_ROOT\.jfif\ShellEx\{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}]
@="{7376D660-C583-11d0-A3A5-00C04FD706EC}"
[HKEY_CLASSES_ROOT\.jpe\ShellEx\{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}]
@="{7376D660-C583-11d0-A3A5-00C04FD706EC}"
[HKEY_CLASSES_ROOT\.jpeg\ShellEx\{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}]
@="{7376D660-C583-11d0-A3A5-00C04FD706EC}"
[HKEY_CLASSES_ROOT\.jpg\ShellEx\BB2E617C-0920-11d1-9A0B-00C04FC2D6C1]
@="{7376D660-C583-11d0-A3A5-00C04FD706EC}"
[HKEY_CLASSES_ROOT\.jpg\ShellEx\{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}]
@="{7376D660-C583-11d0-A3A5-00C04FD706EC}"
[HKEY_CLASSES_ROOT\CLSID\{7376D660-C583-11d0-A3A5-00C04FD706EC}]
@="TridentImageExtractor"
[HKEY_CLASSES_ROOT\CLSID\{7376D660-C583-11d0-A3A5-00C04FD706EC}\InProcServer32]
"ThreadingModel"="Both"
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,62,00,72,00,\
6f,00,77,00,73,00,65,00,75,00,69,00,2e,00,64,00,6c,00,6c,00,00,00
===========================