Thumbnail Images Don't Load in Windows Explorer

[TracyP]

All of a sudden the thumbnail images don't load in my
Windows Explorer. The only change on my computer recently
is I've installed the Norton firewall.

Is there a Windows setting somewhere I need to change or
could it be the firewall preventing the images from
loading in Windows Explorer?

Any ideas or suggestions would be appreciated.

Thank you,
Tracy

 

[Lanwench [MVP - Exchange]]

Does this help?
http://support.microsoft.com/default.aspx?scid=kb;en-us;243401

 

[TracyP]

Thank you. This certainly does sound like my problem,
however, I know the viewing of thumbnail images worked
previously and now all of a sudden it doesn't. I use
Office 2000. Should I go ahead and follow the registry
instructions anyway?

Thanks again,
Tracy

 

[Lanwench [MVP - Exchange]]

Yes...

Thank you. This certainly does sound like my problem,
however, I know the viewing of thumbnail images worked
previously and now all of a sudden it doesn't. I use
Office 2000. Should I go ahead and follow the registry
instructions anyway?

Thanks again,
Tracy