Threats not removed on reboot

[matt]

(Server 2003/Win XP client environment)

I was alerted to a user's machine when a browser hijacker
was present. Running Antispyware showed 6 results. i
continued to remove and reboot. On re-running Antispyware
after reboot, the same trojans, spyware and adware were
detected again. I repeated the procedure several times
and all remains.

I will be looking up the threats to remove manually but
wondering if there's something obvious that's not allowing
Antispyware to remove threats - as it says it has!?

Incidentally, clicking Yes to reboot in fact just shuts
machine down. I have to restart by pressing power button!

 

[Danny Kile]

(Server 2003/Win XP client environment)

I was alerted to a user's machine when a browser hijacker
was present. Running Antispyware showed 6 results. i
continued to remove and reboot. On re-running Antispyware
after reboot, the same trojans, spyware and adware were
detected again. I repeated the procedure several times
and all remains.

I will be looking up the threats to remove manually but
wondering if there's something obvious that's not allowing
Antispyware to remove threats - as it says it has!?

Incidentally, clicking Yes to reboot in fact just shuts
machine down. I have to restart by pressing power button!

Have you tried the scans in safe mode?

 

[Andre Da Costa]

Run In Scan Mode.

Andre