The COM+ System Application, Volume Shadow Copy Fail

[Eric]

I am unable to use the snapshot feature of NTBackup. I am running XP Home
with SP2 installed. If I try to do a backup with NTBackup using the
snapshot feature, the Volume shadow copy is not created. In the system log,
I get a series of errors saying:

The COM+ System Application service terminated unexpectedly. and

The MS Software Shadow Copy Provider service terminated unexpectedly.

Also, in the application log I get the following messages:




Volume Shadow Copy Service error: Error creating the Shadow Copy Provider
COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80080005].

The run-time environment has detected an inconsistency in its internal
state. This indicates a potential instability in the process that could be
caused by the custom components running in the COM+ application, the
components they make use of, or other factors. Error in
d:\qxp_slp\com\com1x\src\comsvcs\crm\recoveryclerk2.cpp(993), hr = 1120:
GetFileAttributes

The run-time environment has detected an inconsistency in its internal
state. This indicates a potential instability in the process that could be
caused by the custom components running in the COM+ application, the
components they make use of, or other factors. Error in
d:\qxp_slp\com\com1x\src\comsvcs\package\cpackage.cpp(1184), hr = 80080005:
InitEventCollector failed

Nothing I have seen at the help & support center has helped me much. I'm
concerned that this could indicate a problem worse than just the snapshot
feature in ntbackup doesn't work.

Any ideas on my next step?

TIA

Eric

 

[Kelly]

Start here, Eric and good luck. Keep us posted!

http://groups.google.com/groups?hl=...earch&meta=group=microsoft.public.windowsxp.*

and:

http://www.google.com/search?hl=en&...ce+terminated+unexpectedly&btnG=Google+Search

/taskbarplus!.htm

 

[Eric]

Thanks for the info. The first link (limited to microsoft.public.windowsxp,
I think) returned nothing, but I got some ideas from the second.

Additional information:
"vssadmin list shadows" returned an error (and caused COM+ errors to be
logged); "vssadmin list providers" and "vssadmin list writers" did not.
Unable to manually start the COM+ System Application service, instead get a
message box saying "Error 1067: The process terminated unexpectedly."
Running "regsvr32 oleaut32.dll" and "regsvr32 ole32.dll" didn't help.

The next step would seem to be removing COM3 from the registry and the COM+
catalog, following the steps in
http://support.microsoft.com/default.aspx?scid=kb;en-us;315296, then
re-registering oleaut32.dll and ole32.dll, if necessary. That specifically
is for Windows 2000, but several people tried that with XP, and it (usually)
worked. I'm probably going to try that later.

Eric

Start here, Eric and good luck. Keep us posted!

http://groups.google.com/groups?hl=...earch&meta=group=microsoft.public.windowsxp.*

and:

http://www.google.com/search?hl=en&...ce+terminated+unexpectedly&btnG=Google+Search

/taskbarplus!.htm

I am unable to use the snapshot feature of NTBackup. I am running XP Home
with SP2 installed. If I try to do a backup with NTBackup using the
snapshot feature, the Volume shadow copy is not created. In the system
log, I get a series of errors saying:

The COM+ System Application service terminated unexpectedly. and

The MS Software Shadow Copy Provider service terminated unexpectedly.

Also, in the application log I get the following messages:




Volume Shadow Copy Service error: Error creating the Shadow Copy Provider
COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80080005].

The run-time environment has detected an inconsistency in its internal
state. This indicates a potential instability in the process that could
be caused by the custom components running in the COM+ application, the
components they make use of, or other factors. Error in
d:\qxp_slp\com\com1x\src\comsvcs\crm\recoveryclerk2.cpp(993), hr = 1120:
GetFileAttributes

The run-time environment has detected an inconsistency in its internal
state. This indicates a potential instability in the process that could
be caused by the custom components running in the COM+ application, the
components they make use of, or other factors. Error in
d:\qxp_slp\com\com1x\src\comsvcs\package\cpackage.cpp(1184), hr =
80080005: InitEventCollector failed

Nothing I have seen at the help & support center has helped me much. I'm
concerned that this could indicate a problem worse than just the snapshot
feature in ntbackup doesn't work.

Any ideas on my next step?

TIA

Eric

 

[Eric]

I reinstalled COM+ following the steps in kb 315296. That seemed to work OK
(once I realized I had to use safe mode to rename the dll's). Now COM+
seems to be working OK, but Volume Shadow Copy is still not.

Now the symptoms are:
When I use ntbackup to backup the system state, I get the following message
in the log:
"Error returned while creating the volume shadow copy:8004230f
Reverting to non-shadow copy backup mode."

Running "vssadmin list shadows" results in:
"vssadmin 1.0 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Error: 0x8000ffff"

I also get an error in the Application log (7 times for ntbackup, once for
"vssadmin list shadows") that says:

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12292
Date: 11/18/2004
Time: 4:32:47 PM
User: N/A
Computer: COMPNAME
Description:
Volume Shadow Copy Service error: Error creating the Shadow Copy Provider
COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80040154].

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 43 4f 52 53 4f 46 54 43 CORSOFTC
0008: 37 30 00 00 00 00 00 00 70......
0010: 43 4f 52 53 4f 46 54 43 CORSOFTC
0018: 36 30 00 00 00 00 00 00 60......

All events are identical to this. The CLSID seems to correspond to
swprv.dll, which certainly exists.

I've tried to search more for help with this, but no luck so far. Any
additional help would be appreciated.

Eric

Thanks for the info. The first link (limited to
microsoft.public.windowsxp, I think) returned nothing, but I got some
ideas from the second.

Additional information:
"vssadmin list shadows" returned an error (and caused COM+ errors to be
logged); "vssadmin list providers" and "vssadmin list writers" did not.
Unable to manually start the COM+ System Application service, instead get
a message box saying "Error 1067: The process terminated unexpectedly."
Running "regsvr32 oleaut32.dll" and "regsvr32 ole32.dll" didn't help.

The next step would seem to be removing COM3 from the registry and the
COM+ catalog, following the steps in
http://support.microsoft.com/default.aspx?scid=kb;en-us;315296, then
re-registering oleaut32.dll and ole32.dll, if necessary. That specifically
is for Windows 2000, but several people tried that with XP, and it
(usually) worked. I'm probably going to try that later.

Eric

Start here, Eric and good luck. Keep us posted!

http://groups.google.com/groups?hl=...earch&meta=group=microsoft.public.windowsxp.*

and:

http://www.google.com/search?hl=en&...ce+terminated+unexpectedly&btnG=Google+Search

/taskbarplus!.htm

I am unable to use the snapshot feature of NTBackup. I am running XP
Home with SP2 installed. If I try to do a backup with NTBackup using the
snapshot feature, the Volume shadow copy is not created. In the system
log, I get a series of errors saying:

The COM+ System Application service terminated unexpectedly.
and

The MS Software Shadow Copy Provider service terminated unexpectedly.

Also, in the application log I get the following messages:




Volume Shadow Copy Service error: Error creating the Shadow Copy
Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}
[0x80080005].

The run-time environment has detected an inconsistency in its internal
state. This indicates a potential instability in the process that could
be caused by the custom components running in the COM+ application, the
components they make use of, or other factors. Error in
d:\qxp_slp\com\com1x\src\comsvcs\crm\recoveryclerk2.cpp(993), hr = 1120:
GetFileAttributes

The run-time environment has detected an inconsistency in its internal
state. This indicates a potential instability in the process that could
be caused by the custom components running in the COM+ application, the
components they make use of, or other factors. Error in
d:\qxp_slp\com\com1x\src\comsvcs\package\cpackage.cpp(1184), hr =
80080005: InitEventCollector failed

Nothing I have seen at the help & support center has helped me much.
I'm concerned that this could indicate a problem worse than just the
snapshot feature in ntbackup doesn't work.

Any ideas on my next step?

TIA

Eric