"The Add-In "Fax Extension" cannot be loaded"

[Guest]

I have Office 2007 and Windows Vista Premium. When replying to an email in
Outlook, I get an error message saying "The Add-In "Fax Extension"
(C:\Windows\System32\fxsext32dll) cannot be loaded and has been disabled by
Outlook. Please contact the Add-In manufacturer for an update. If no
uopdate is available, please uninstall the Add-In."
I do not need a FAX program. Can you tell me how to uninstall the Add-In?
Thanks,

 

[Russ Valentine [MVP-Outlook]]

Did you install it in the first place? Does it appear in the Trust Center?
Was this a clean install of Vista? Sounds to me like you tried to do an
upgrade installation.

 

[Guest]

Russ,
You are right. The installation of both Windows Vista and Office were
upgrades.
Does that help?

--
Donald J.

Did you install it in the first place? Does it appear in the Trust Center?
Was this a clean install of Vista? Sounds to me like you tried to do an
upgrade installation.
--
Russ Valentine
[MVP-Outlook]

I have Office 2007 and Windows Vista Premium. When replying to an email in
Outlook, I get an error message saying "The Add-In "Fax Extension"
(C:\Windows\System32\fxsext32dll) cannot be loaded and has been disabled
by
Outlook. Please contact the Add-In manufacturer for an update. If no
uopdate is available, please uninstall the Add-In."
I do not need a FAX program. Can you tell me how to uninstall the Add-In?
Thanks,

 

[Russ Valentine [MVP-Outlook]]

It explains why you have the problem. Upgrade installations are always
problematic.
Close Outlook.
Find and rename extend.dat.
--
Russ Valentine
[MVP-Outlook]

Russ,
You are right. The installation of both Windows Vista and Office were
upgrades.
Does that help?

--
Donald J.

Did you install it in the first place? Does it appear in the Trust
Center?
Was this a clean install of Vista? Sounds to me like you tried to do an
upgrade installation.
--
Russ Valentine
[MVP-Outlook]

I have Office 2007 and Windows Vista Premium. When replying to an email
in
Outlook, I get an error message saying "The Add-In "Fax Extension"
(C:\Windows\System32\fxsext32dll) cannot be loaded and has been
disabled
by
Outlook. Please contact the Add-In manufacturer for an update. If no
uopdate is available, please uninstall the Add-In."
I do not need a FAX program. Can you tell me how to uninstall the
Add-In?
Thanks,

 

[Guest]

I closed Outlook. My search for "extend.dat" and for "Extend.dat" resulted
in "no files found".
--
Donald J.

It explains why you have the problem. Upgrade installations are always
problematic.
Close Outlook.
Find and rename extend.dat.
--
Russ Valentine
[MVP-Outlook]

Russ,
You are right. The installation of both Windows Vista and Office were
upgrades.
Does that help?

--
Donald J.

Did you install it in the first place? Does it appear in the Trust
Center?
Was this a clean install of Vista? Sounds to me like you tried to do an
upgrade installation.
--
Russ Valentine
[MVP-Outlook]
I have Office 2007 and Windows Vista Premium. When replying to an email
in
Outlook, I get an error message saying "The Add-In "Fax Extension"
(C:\Windows\System32\fxsext32dll) cannot be loaded and has been
disabled
by
Outlook. Please contact the Add-In manufacturer for an update. If no
uopdate is available, please uninstall the Add-In."
I do not need a FAX program. Can you tell me how to uninstall the
Add-In?
Thanks,

 

[Brian Tillman]

I closed Outlook. My search for "extend.dat" and for "Extend.dat"
resulted in "no files found".

Enable viewing hidden files and folders.

 

[Guest]

Viewing hidden files is enabled. Searching finds no match for "extend.dat"
or for "Extend.dat".

 

[Russ Valentine [MVP-Outlook]]

Keep trying. It's there. You most likely need to get up to speed on
searching in Vista.

 

[Guest]

You were right again! Its bad when you don't know what you don't know.
I found the file, renamed it and the error message is gone. Thank you very
much.
--
Donald J.

Keep trying. It's there. You most likely need to get up to speed on
searching in Vista.

 

[Russ Valentine [MVP-Outlook]]

Vista takes some getting used to. Some of the old reflexes from XP just
don't work anymore.
--
Russ Valentine
[MVP-Outlook]

You were right again! Its bad when you don't know what you don't know.
I found the file, renamed it and the error message is gone. Thank you
very
much.
--
Donald J.

Keep trying. It's there. You most likely need to get up to speed on
searching in Vista.
--
Russ Valentine
[MVP-Outlook]

Viewing hidden files is enabled. Searching finds no match for
"extend.dat"
or for "Extend.dat".
--
Donald J.


:


I closed Outlook. My search for "extend.dat" and for "Extend.dat"
resulted in "no files found".

Enable viewing hidden files and folders.

 

[Guest]

Russ,
I am sorry to report that the same error message has recurred. This happens
when I try to reply to an email in Outlook. Any suggestions?

--
Donald J.

Vista takes some getting used to. Some of the old reflexes from XP just
don't work anymore.
--
Russ Valentine
[MVP-Outlook]

You were right again! Its bad when you don't know what you don't know.
I found the file, renamed it and the error message is gone. Thank you
very
much.
--
Donald J.

Keep trying. It's there. You most likely need to get up to speed on
searching in Vista.
--
Russ Valentine
[MVP-Outlook]
Viewing hidden files is enabled. Searching finds no match for
"extend.dat"
or for "Extend.dat".
--
Donald J.


:


I closed Outlook. My search for "extend.dat" and for "Extend.dat"
resulted in "no files found".

Enable viewing hidden files and folders.

 

[Russ Valentine [MVP-Outlook]]

What path did you use to extend.dat?
Should be something like this:
<drive>:\Users\%UserProfile%\AppData\Local\Microsoft\Outlook

--
Russ Valentine
[MVP-Outlook]

Russ,
I am sorry to report that the same error message has recurred. This
happens
when I try to reply to an email in Outlook. Any suggestions?

--
Donald J.

Vista takes some getting used to. Some of the old reflexes from XP just
don't work anymore.
--
Russ Valentine
[MVP-Outlook]

You were right again! Its bad when you don't know what you don't know.
I found the file, renamed it and the error message is gone. Thank you
very
much.
--
Donald J.


:

Keep trying. It's there. You most likely need to get up to speed on
searching in Vista.
--
Russ Valentine
[MVP-Outlook]
Viewing hidden files is enabled. Searching finds no match for
"extend.dat"
or for "Extend.dat".
--
Donald J.


:


I closed Outlook. My search for "extend.dat" and for
"Extend.dat"
resulted in "no files found".

Enable viewing hidden files and folders.

 

[Guest]

Yes, that is the path. When I got into that folder, I saw the two previous
"re-names" of extend.dat which were "extendold.dat" and "extendold2.dat". I
created "extendold3.dat" and upon the first try to reply to an email there
was no error. After a reboot, when I tried to reply to an email, the same
error recurred.
--
Donald J.

What path did you use to extend.dat?
Should be something like this:
<drive>:\Users\%UserProfile%\AppData\Local\Microsoft\Outlook

--
Russ Valentine
[MVP-Outlook]

Russ,
I am sorry to report that the same error message has recurred. This
happens
when I try to reply to an email in Outlook. Any suggestions?

--
Donald J.

Vista takes some getting used to. Some of the old reflexes from XP just
don't work anymore.
--
Russ Valentine
[MVP-Outlook]
You were right again! Its bad when you don't know what you don't know.
I found the file, renamed it and the error message is gone. Thank you
very
much.
--
Donald J.


:

Keep trying. It's there. You most likely need to get up to speed on
searching in Vista.
--
Russ Valentine
[MVP-Outlook]
Viewing hidden files is enabled. Searching finds no match for
"extend.dat"
or for "Extend.dat".
--
Donald J.


:


I closed Outlook. My search for "extend.dat" and for
"Extend.dat"
resulted in "no files found".

Enable viewing hidden files and folders.

 

[Russ Valentine [MVP-Outlook]]

Try changing the file extension too.
--
Russ Valentine
[MVP-Outlook]

Yes, that is the path. When I got into that folder, I saw the two
previous
"re-names" of extend.dat which were "extendold.dat" and "extendold2.dat".
I
created "extendold3.dat" and upon the first try to reply to an email there
was no error. After a reboot, when I tried to reply to an email, the same
error recurred.
--
Donald J.

What path did you use to extend.dat?
Should be something like this:
<drive>:\Users\%UserProfile%\AppData\Local\Microsoft\Outlook

--
Russ Valentine
[MVP-Outlook]

Russ,
I am sorry to report that the same error message has recurred. This
happens
when I try to reply to an email in Outlook. Any suggestions?

--
Donald J.


:

Vista takes some getting used to. Some of the old reflexes from XP
just
don't work anymore.
--
Russ Valentine
[MVP-Outlook]
You were right again! Its bad when you don't know what you don't
know.
I found the file, renamed it and the error message is gone. Thank
you
very
much.
--
Donald J.


:

Keep trying. It's there. You most likely need to get up to speed on
searching in Vista.
--
Russ Valentine
[MVP-Outlook]
Viewing hidden files is enabled. Searching finds no match for
"extend.dat"
or for "Extend.dat".
--
Donald J.


:


I closed Outlook. My search for "extend.dat" and for
"Extend.dat"
resulted in "no files found".

Enable viewing hidden files and folders.

 

[Guest]

I changed the name of "extend.dat" to "extendold3.dab", rebooted, tried to
reply to an email and got the same error.
--
Donald J.

Try changing the file extension too.
--
Russ Valentine
[MVP-Outlook]

Yes, that is the path. When I got into that folder, I saw the two
previous
"re-names" of extend.dat which were "extendold.dat" and "extendold2.dat".
I
created "extendold3.dat" and upon the first try to reply to an email there
was no error. After a reboot, when I tried to reply to an email, the same
error recurred.
--
Donald J.

What path did you use to extend.dat?
Should be something like this:
<drive>:\Users\%UserProfile%\AppData\Local\Microsoft\Outlook

--
Russ Valentine
[MVP-Outlook]
Russ,
I am sorry to report that the same error message has recurred. This
happens
when I try to reply to an email in Outlook. Any suggestions?

--
Donald J.


:

Vista takes some getting used to. Some of the old reflexes from XP
just
don't work anymore.
--
Russ Valentine
[MVP-Outlook]
You were right again! Its bad when you don't know what you don't
know.
I found the file, renamed it and the error message is gone. Thank
you
very
much.
--
Donald J.


:

Keep trying. It's there. You most likely need to get up to speed on
searching in Vista.
--
Russ Valentine
[MVP-Outlook]
Viewing hidden files is enabled. Searching finds no match for
"extend.dat"
or for "Extend.dat".
--
Donald J.


:


I closed Outlook. My search for "extend.dat" and for
"Extend.dat"
resulted in "no files found".

Enable viewing hidden files and folders.

 

[Russ Valentine [MVP-Outlook]]

You can always try deleting this key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions
faxextension.dll
but it doesn't seem to work as consistently.


--
Russ Valentine
[MVP-Outlook]

I changed the name of "extend.dat" to "extendold3.dab", rebooted, tried to
reply to an email and got the same error.
--
Donald J.

Try changing the file extension too.
--
Russ Valentine
[MVP-Outlook]

Yes, that is the path. When I got into that folder, I saw the two
previous
"re-names" of extend.dat which were "extendold.dat" and
"extendold2.dat".
I
created "extendold3.dat" and upon the first try to reply to an email
there
was no error. After a reboot, when I tried to reply to an email, the
same
error recurred.
--
Donald J.


:

What path did you use to extend.dat?
Should be something like this:
<drive>:\Users\%UserProfile%\AppData\Local\Microsoft\Outlook

--
Russ Valentine
[MVP-Outlook]
Russ,
I am sorry to report that the same error message has recurred. This
happens
when I try to reply to an email in Outlook. Any suggestions?

--
Donald J.


:

Vista takes some getting used to. Some of the old reflexes from XP
just
don't work anymore.
--
Russ Valentine
[MVP-Outlook]
You were right again! Its bad when you don't know what you don't
know.
I found the file, renamed it and the error message is gone.
Thank
you
very
much.
--
Donald J.


:

Keep trying. It's there. You most likely need to get up to speed
on
searching in Vista.
--
Russ Valentine
[MVP-Outlook]
Viewing hidden files is enabled. Searching finds no match for
"extend.dat"
or for "Extend.dat".
--
Donald J.


:


I closed Outlook. My search for "extend.dat" and for
"Extend.dat"
resulted in "no files found".

Enable viewing hidden files and folders.

 

[Guest]

Do you know how I can remove the add-in per se?
--
Donald J.

You can always try deleting this key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions
faxextension.dll
but it doesn't seem to work as consistently.


--
Russ Valentine
[MVP-Outlook]

I changed the name of "extend.dat" to "extendold3.dab", rebooted, tried to
reply to an email and got the same error.
--
Donald J.

Try changing the file extension too.
--
Russ Valentine
[MVP-Outlook]
Yes, that is the path. When I got into that folder, I saw the two
previous
"re-names" of extend.dat which were "extendold.dat" and
"extendold2.dat".
I
created "extendold3.dat" and upon the first try to reply to an email
there
was no error. After a reboot, when I tried to reply to an email, the
same
error recurred.
--
Donald J.


:

What path did you use to extend.dat?
Should be something like this:
<drive>:\Users\%UserProfile%\AppData\Local\Microsoft\Outlook

--
Russ Valentine
[MVP-Outlook]
Russ,
I am sorry to report that the same error message has recurred. This
happens
when I try to reply to an email in Outlook. Any suggestions?

--
Donald J.


:

Vista takes some getting used to. Some of the old reflexes from XP
just
don't work anymore.
--
Russ Valentine
[MVP-Outlook]
You were right again! Its bad when you don't know what you don't
know.
I found the file, renamed it and the error message is gone.
Thank
you
very
much.
--
Donald J.


:

Keep trying. It's there. You most likely need to get up to speed
on
searching in Vista.
--
Russ Valentine
[MVP-Outlook]
Viewing hidden files is enabled. Searching finds no match for
"extend.dat"
or for "Extend.dat".
--
Donald J.


:


I closed Outlook. My search for "extend.dat" and for
"Extend.dat"
resulted in "no files found".

Enable viewing hidden files and folders.

 

[Russ Valentine [MVP-Outlook]]

I doubt you can. You never added it did you? Do you see it listed in the
Trust Center?
This is a bug courtesy of Microsoft. The error message is completely bogus.
--
Russ Valentine
[MVP-Outlook]

Do you know how I can remove the add-in per se?
--
Donald J.

You can always try deleting this key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions
faxextension.dll
but it doesn't seem to work as consistently.


--
Russ Valentine
[MVP-Outlook]

I changed the name of "extend.dat" to "extendold3.dab", rebooted, tried
to
reply to an email and got the same error.
--
Donald J.


:

Try changing the file extension too.
--
Russ Valentine
[MVP-Outlook]
Yes, that is the path. When I got into that folder, I saw the two
previous
"re-names" of extend.dat which were "extendold.dat" and
"extendold2.dat".
I
created "extendold3.dat" and upon the first try to reply to an email
there
was no error. After a reboot, when I tried to reply to an email, the
same
error recurred.
--
Donald J.


:

What path did you use to extend.dat?
Should be something like this:
<drive>:\Users\%UserProfile%\AppData\Local\Microsoft\Outlook

--
Russ Valentine
[MVP-Outlook]
Russ,
I am sorry to report that the same error message has recurred.
This
happens
when I try to reply to an email in Outlook. Any suggestions?

--
Donald J.


:

Vista takes some getting used to. Some of the old reflexes from
XP
just
don't work anymore.
--
Russ Valentine
[MVP-Outlook]
You were right again! Its bad when you don't know what you
don't
know.
I found the file, renamed it and the error message is gone.
Thank
you
very
much.
--
Donald J.


:

Keep trying. It's there. You most likely need to get up to
speed
on
searching in Vista.
--
Russ Valentine
[MVP-Outlook]
message
Viewing hidden files is enabled. Searching finds no match
for
"extend.dat"
or for "Extend.dat".
--
Donald J.


:


I closed Outlook. My search for "extend.dat" and for
"Extend.dat"
resulted in "no files found".

Enable viewing hidden files and folders.

 

[Guest]

Try This:
In outlook 2007, "Tools, Trust Center, Addins"; at the bottom of the page
will be a drop down which says "Manage: COM Add Ins". Select "Exchange
Client Extensions" and click on "Go". This will open the Add-in manager.
Deselect the option for Fax extension, click "OK", then close out of Outlook
and restart.

 

[Guest]

Thanks. I went to the Add Ins manager and there is no FAX Extension listed.
There is a listing for unified data collection for voice mail and fax.
Should I try deselecting that one?