textbox, compact framework, slideout button text entry problem

[Guest]

I have a WM6 HTC device that refuses to type in letters when I use the slide
out physical button keyboard. The symptom is as if the "fn" button is frozen
in place and will not allow typed letter entries for those textbox from
compact framework.

Numbers are fine. The Stylus driven keyboard works fine and nd non-.net
framework projects do not exhibit this problem. Anyone know of a pointer to
a fix for this problem?

Thanks
-sam

 

[Paul G. Tobey [eMVP]]

Sounds like a hardware problem to me. Have you hard-reset the device? That
will return all of the software to the factory default. If that doesn't fix
it, it's not a software problem.

Paul T.

 

[Guest]

We have two devices that exhibit the same symptom. Office Mobile and other
apps not developed in .net compact framwork seems to work just fine.

 

[Paul G. Tobey [eMVP]]

Ah! You can write a new simple .NET CF program, Hello, World, with an
TextBox in it and you'll get the same behavior? No components of yours,
just Microsoft stuff...

Paul T.

 

[Guest]

Yes. I've tested it out with a simple Hello World and received the same
problematic behavior.

 

[Paul G. Tobey [eMVP]]

It sounds like they have implemented their hard keyboard in some 'funny'
way. I'll ask around. What specific model is affected?

Paul T.

 

[Guest]

The devices are HTC Mogul from Sprint.

http://www.america.htc.com/products/mogul/default.html

 

[Paul G. Tobey [eMVP]]

OK, this is confirmed by MS as a known issue with HTC devices Mogul and
Cavalier. HTC will have to fix it, so the best you can do for now is lean
on them and stick with native code, I guess.

Paul T.

 

[Guest]

Paul,


Thank you very much for the updates.

OK, this is confirmed by MS as a known issue with HTC devices Mogul and
Cavalier. HTC will have to fix it, so the best you can do for now is lean
on them and stick with native code, I guess.

Paul T.

 

[mgb95]

I have the exact same issue. I don't believe it's hardware related because the keyboard works fine in most applications.

But in my program, created in VS2005, I have the same issue.

 

[mgb95]

I have the exact same issue. It doesn't occur in native programs (e.g., Calendar, Contacts, etc.), but it does occur in my VS2005 programs.

 

[Paul G. Tobey [eMVP]]

Sam,

Can you give me the HTC ROM version information from the failing device(s)?
I'm not sure where this is in WM6, but in WM5 it would be in Settings |
About (the OS version), and Settings | Device Information.

Thanks,
Paul T.

 

[Paul G. Tobey [eMVP]]

Please give the device type and ROM version information for the devices
where you see this.

Paul T.

 

[mgb95]

Thank you for the updates.

I'm using the HTC Mogul (Sprint) with a ROM version 2.09.651.3 dated 6/14/07. (Obtained from the Phone App, Menu->Device Information.)

Not to be contentious, but it seems a little odd to call it a hardware problem when it manifests itself exclusively using the MS Compact Framework.

Again, thanks for your assistance.

 

[Paul G. Tobey [eMVP]]

It's not a "hardware problem", but a problem specific only to that
particular hardware. I don't know the details of the problem; I'm just
collecting information to help MS get a fix out, but it appears to me that
it must be related to how the keyboard on those specific devices report
their key information, probably a problem with the VK to Unicode mapping.

Paul T.

 

[mgb95]

Thanks for your help, Paul.

 

[malimal]

Thanks for your help, Paul.

Having the same problem and it is the a dot net issue. I have HTC
mogul rom version 2.09.651.3

 

[Paul G. Tobey [eMVP]]

I've sent the information...

Paul T.

Having the same problem and it is the a dot net issue. I have HTC
mogul rom version 2.09.651.3

 

[mgb95]

As Paul suggested, looks like this is a problem with the Sprint drivers, rather than HTC or dot net.

Here is some sort of workaround that I haven't tested:

http://pdaphonehome.com/forums/ppc-6800-xv6800/92766-net-app-keyboard-fix.html