Terminal Server Licensing Error



I am running Windows 2000, SP4. The server hardware has been in place for
about 6 months. This installation is about 4 years old. In the event log,
an error appeared for Terminal Server 2000: "One or more Terminal Services
Licensing certificates on server TSERVER are corrupt. Terminal Services
Licensing will only issue temporary licenses until the server is reactivated.
See Terminal Services Licensing help topic for more information. "

In help, I was told to reactivate the server.

I then called Microsoft and reactivated the server with a new key. When I
now go into Terminal Server Licensing, it shows the status of Licensing is
unknown. When I try to activate the server, I get "The Licensing wizard
encountered an internal error from the license server. Message Number:

Now in the event log I get the following entry 4 times when rebooting:

Can't generate a license for client because of error 'Can't add certificate
to store, error c0010020.

I do have a backup that is about 1 month old, so I can do a restore, but I
do not know what to restore.

Any help would be greatly appreciated.

Vera Noest [MVP]

Internal error 0xc011011
Description: "Database is corrupt" and "Can't add a certificate to

This error message can happen if the terminal server licensing
database has become corrupt. Usually it requires an uninstall and
reinstall of terminal server licensing.

Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
--- please respond in newsgroup, NOT by private email ---

=?Utf-8?B?QmFycnkgS3VjaGVy?= <Barry

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