system32\drivers\Ntfs\sys Error -- What Causes this ??

[James]

I am new to Windows XP. Last night, I installed a small backup program
(Genie Backup). When I rebooted, I got a message that said that the file
listed in the Subject Heading above was missing or was corrupt.



I tried several times to reboot in Safe Mode, but when I would highlight
Safe Mode, it would come back and give me the same file error message.
After several tries and reboots, I saw that I had another option, which I
cannot remember the exact wording, but went something like this:


"Reboot In Last Known Workable Configuration."


This is NOT the exact wording, but is very close. Once I highlighted
that selection, the pc booted up fine. As a pc novice, I have several
questions:



1. Why did this happen in the first place?

2. Is this indicative of a software problem, or hardware problem?

3. If a software problem, does this have to do with the installation of
Genie Backup, which I had just done ?

4. Upon my last reboot, did the corrupted or missing file "rebuild"
automatically by Windows XP ?

5. Did my selection of the option "Reboot In Last Known Workable
Configuration" essentially invoke the System Restore function of XP ?

6. This may sound silly.............. but I have not turned the computer
off since this happened last night. Is is likely that my pc is ok now , and
will shut down and reboot ok if I turn it off tonight ??

-------------------------

As I said, I am a novice but hopefully I have at least some of the right
questions. I will appreciate any thoughts and advice.

Thank You !


--James--

 

[S.Sengupta]

you could try repairing the windows files using the Windows xp
installation cd.
Insert the XP installation CD-ROM and reboot your machine.
When the installation menu appears, press the R key to start an recovery
console session.
When prompted, select the installation and enter the Administrator
password (if no,then it's a blank one)
At the console, navigate to the system32\drivers folder, assuming your
Windows folder is called "windows," by typing
cd \windows\system32\drivers
Rename the current ntfs.sys file by typing
ren ntfs.sys ntfs.bad
Copy the ntfs.sys file from your installation CD-ROM to your current
location by tying
copy <drive letter>:\i386\ntfs.sys .
Be sure you include the period at the end of the command to instruct
your system to use the current location.
Remove the XP installation CD-ROM, then restart your machine.

regards,
ssg MS-MVP