Windows update stops boot process

[Akaroa]

Hi,
I'm asking about this for a friend who's computer won't reboot after
installing the latest windows update.
The computer will go as far as safe mode, last known configuration etc but
every option causes a reboot loop. Is there a way to go in via command off
the xp disk or is there something else we could try?
For example disable reboot on error. Bear in mind that we can't even get
into safe mode at the moment.

Thanks

 

[Gerry]

Try this. What happens? Do you get a Stop Error message you can post?

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.

If you are using a wireless keyboard and the F8 key does not work
substitute a wired keyboard and mouse for this exercise only.

What is your Windows XP CD as it is described on the face of the CD?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Akaroa]

Hi,
Yes managed to get a stop error message by using F8
ox000024 (oxoo190203,0x81b6c590,0xc0000102,0x00000000)

Thanks

 

[Akaroa]

Hi,

Has anyone got a clue on the stop error below or can I be pointed to to a
resource to read a likely answer.

Thanks for any help

 

[Gerry]

Background information on Stop Error message 0x24
http://msdn2.microsoft.com/en-us/library/ms793935.aspx

Have you made any recent hardware changes? How many RAM sticks make up
your installed memory?

Have you backed up important data files? This needs to be done before
you start trying to fix the problem. Do you have access to a second
computer where you might be able to install the drive from the problem
computer as a second slave drive?

What is the computer make and model?

What precisely is your system CD?

Try running HD Tune(freeware).

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy to
Clipboard ) and copy into a further message.

How much RAM memory?

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Dust inside the computer casing can cause overheating and result in this
type of error. Take the casing off and use an Air Duster to clean. Also
check that all fans are working.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~