System Restore

[petergeorge]

When I run McAfee Virus Scan, it stalls when it gets to folder:
C:\System Volume Information\ _restore{B377680B2-BA0A-4E5D....

This Windows XP folder includes a group of subfolders that start at
"R1" and run through "R65." And it also includes a couple of .cfg
files.

When I run the anti-spy program Ad-Aware it also stalls.

Both programs stall at the "R18" subfolder. My PC freezes (with hour
glass spinning), and I have to shut down with the power-off button and
reboot.

I am tempted to delete the R18 subfolder, but the System Information
Folder
is a hidden folder (by default) and is classified as a:

Protected Operating System File

I'm nervous about fooling with this folder.

I'm an MSN subscriber and MSN offers McAfee to its customers as a free
download through MSN. But MSN does not offer any tech support for it.

McAfee offers no tech support to MSN subscribers because MSN
subscribers are not their clients -- MSN is their client.

Can anyone help with advice?
Thank you.

 

[Nepatsfan]

When I run McAfee Virus Scan, it stalls when it gets to
folder: C:\System Volume Information\
_restore{B377680B2-BA0A-4E5D....

This Windows XP folder includes a group of subfolders that
start at "R1" and run through "R65." And it also includes a
couple of .cfg files.

When I run the anti-spy program Ad-Aware it also stalls.

Both programs stall at the "R18" subfolder. My PC freezes
(with hour glass spinning), and I have to shut down with the
power-off button and reboot.

I am tempted to delete the R18 subfolder, but the System
Information Folder
is a hidden folder (by default) and is classified as a:

Protected Operating System File

I'm nervous about fooling with this folder.

I'm an MSN subscriber and MSN offers McAfee to its customers
as a free download through MSN. But MSN does not offer any
tech support for it.

McAfee offers no tech support to MSN subscribers because MSN
subscribers are not their clients -- MSN is their client.

Can anyone help with advice?
Thank you.

The files that you're having problems with are created by the
System Restore feature of Windows XP. System Restore generates
"restore points" which are saved in the System Volume
Information folder. You cannot delete individual files and/or
folder located within System Volume Information. In order to
remove them you have two choices. You can run Disk Cleanup and
delete all but the most recent restore points or temporarily
disable System Restore which will remove all the restore
points.

To use the Disk Cleanup approach do the following:
Go to Start -> All Programs -> Accessories -> System Tools ->
Disk Cleanup.
Make sure the drive that Windows is installed on is displayed
in the box and hit the OK button.
When Disk Cleanup is displayed click on the "More Options" tab.
In the "System Restore" section, hit the Cleanup" button.
Answer Yes when asked if you want to delete all but the most
recent restore points.
Run a scan with VirusScan or AdAware and see what happens.

To delete all the restore points do the following:
Go to Start -> Control Panel and double click on System.
In System Properties, click on the System Restore tab.
Put a check mark in the box next to "Turn off System Restore
for all drives".
Click OK.
You'll have to restart your computer.
Once your computer boots, see if you can run a scan.
Remember to turn System Restore back on once you've finished
your scans.

If you have any questions about System Restore, go to this web
site:

How to use System Restore
http://bertk.mvps.org/index.html

Good luck

Nepatsfan