System Restore Service running but ...

[Guest]

I wanted to turn System Restore off to perform a virus scan and then turn it
on again.
Problem is that although the system shows System Restore running, I cant get
a tab to turn it off or on. I tried under Safe Mode but no difference.
If I go the START>PROGRAMS>ACCESSORIES>SYSTEM TOOLS>RESTORE way, when I
click on the System Restore the system does not react.
How can I bring back the System Restore tab or even to get System Restore
program to run?

 

[PA Bear]

I wanted to turn System Restore off to perform a virus scan and then turn

it
on again.

Why?

Disabling/re-enabling System Restore removes (deletes) ALL Restore Points.
You may wanna to this after getting the machine cleaned-up but I wouldn't do
so now: Better a leaky life-boat than no life-boat at all!

In fact, your System Restore behavior may be a symptom of the infections!

 

[Unknown]

In system tools---restore did you click 'settings' on left side?

 

[HEMI-Powered]

=?Utf-8?B?S2luZ01l?= added these comments in the current
discussion du jour ...

I wanted to turn System Restore off to perform a virus scan
and then turn it on again.
Problem is that although the system shows System Restore
running, I cant get a tab to turn it off or on. I tried under
Safe Mode but no difference. If I go the
START>PROGRAMS>ACCESSORIES>SYSTEM TOOLS>RESTORE way, when I
click on the System Restore the system does not react.
How can I bring back the System Restore tab or even to get
System Restore program to run?

Please do NOT turn off Restore Point for ANY reason unless you
are sure that you want to DELETE /ALL/ existing RPs and start
fresh. In your query, I strongly suggest you leave existings RPs,
including System Checkpoints, in place while you do whatever
malware scans you want to. If you do discover you've been
infected, then try rolling your system back, 1, 2, 5 ... days and
rescan for malware.

I would suggest that you be very conservative when rolling your
system back. You will NOT lose any personal data files, RPs only
restore system information, but you might/would lose any
customizations you've done, new software you've
installed/deinstalled, etc.

Good luck!

 

[Guest]

I appreciate all the warnings about not turning System Restore OFF.
Regardless if I have justification or not, it is still a problem that I
cannot get to the System Restore utility, from any source at all. This is
dangerous and I would feel better if I could at least have the option.

 

[PA Bear]

Resolve your hijackware/Trojan infections and you should find System Restore
fully functional again.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

 

[HEMI-Powered]

=?Utf-8?B?S2luZ01l?= added these comments in the current
discussion du jour ...

I appreciate all the warnings about not turning System Restore
OFF. Regardless if I have justification or not, it is still a
problem that I cannot get to the System Restore utility, from
any source at all. This is dangerous and I would feel better
if I could at least have the option.

You CAN turn RP off at any time you choose, it just isn't a good
idea. I am curious, though, why you think it is dangerous.