System Restore Not working on Ultimate Edition

G

Guest

I have a new install of Vista, but am unable to use system Restore. It does
not create restore points automatically and when I try and create a manual
one the following error is displayed:
"The Restore point could not be created for the following reason:
Windows cannot create a shadow copy due to internal error in other system
components. for more information view the event log. (0x81000109)
Please try again"

The Log shows the following:

Volume Shadow Copy Service warning: ASR writer Error 0x80073bc3. hr =
0x00000000.

Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: ASR Writer
Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Name: ASR Writer
Writer Instance ID: {9a1aabd1-e11f-43b2-8c45-fbd360e3b32c}

I would be grateful if someone could help.

Thanks
 
J

Jill Zoeller [MSFT]

We'd like to gather some log files and screenshots from you. Will you
contact me via email? (Remove "online" from my address).

Thanks!
 
J

Jill Zoeller [MSFT]

Please send me an email so I can follow up with you offline. Remove "online"
from my address.
Thanks!

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.
 
M

Maf-Kees

Jill Zoeller said:
Please send me an email so I can follow up with you offline. Remove
"online" from my address.
Thanks!

--
This posting is provided "AS IS" with no warranties, and confers no
rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.
Click to expand...

Quote: "I am having the same exact problem with Ultimate as well"

(proces = C:\Windows\system32\wbem\wmiprvse.exe; beschrijving = Vista
Manager v1.0.7 System-Restore Point(First Start); Hr = 0x81000109).
 
J

Jill Zoeller [MSFT]

We know what the issue is now. There are a couple of buggy BIOSes which
change the disk enumeration order based on the presence of a bootable DVD.
As one customer reported, when he boots with DVD in drive it works, but when
the DVD is not in the drive, System Restore doesn't work.

Is your BIOS up-to-date?



--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.
 
M

Maf-Kees

Bios is up2date:
Version ASUS A8N-SLI Premium ACPI BIOS Revision 1303

Volume Shadow Copy-service: ASR writer Error 0x80070015. hr = 0x00000000.
Context:
Uitvoeringscontext: ASR Writer
Klasse-id van schrijver: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Naam van schrijver: ASR Writer
Instantie-id van schrijver: {1e1c0541-715d-4271-baed-24c3cac50b5d}

Yesterday, my user profile was damaged, but it has restored itself with
reboting, thank God!
Scary moment :-/ ASR would give some more comfort?

Tnx,

Mk
I'll try boot with dvd's inside the drives, but...
 
J

Jill Zoeller [MSFT]

Though the error message is the same, we think you're seeing a different
issue. Can you do the following steps and email me the log file?

Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Asr,
create a new key called LogFileSetting

Under LogFileSetting, create a new DWORD value called EnableLogging.
Right-click that value, click Modify, and then enter 00000001 (hexadecimal)
or 1 (decimal)

Under LogFileSetting, create a new String value called LogPathName.
Right-click that value, click Modify, and then enter C:\asr.log

Now, reproduce the problem and send me the resulting asr.log file. When you
are done, delete the registry entry you created.

Also, can you send me a screenshot of your Disk Management screen? Please
use my email address minus "online."

Thank you!


--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.
 
G

Guest

You can add me to the list. I also have this issue.
Config: Ultimate 32bit, Intel D975XBX with latest BIOS.
HDD connected to ICH7R with latest Intel Driver in Raid mode.

Please let me know if you need my LOG file as well.

Regards,
Sven

Maf-Kees said:
I will do as soon as i'm back from work,

Tnx,

MK

Jill Zoeller said:
Though the error message is the same, we think you're seeing a different
issue. Can you do the following steps and email me the log file?

Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Asr,
create a new key called LogFileSetting

Under LogFileSetting, create a new DWORD value called EnableLogging.
Right-click that value, click Modify, and then enter 00000001
(hexadecimal) or 1 (decimal)

Under LogFileSetting, create a new String value called LogPathName.
Right-click that value, click Modify, and then enter C:\asr.log

Now, reproduce the problem and send me the resulting asr.log file. When
you are done, delete the registry entry you created.

Also, can you send me a screenshot of your Disk Management screen? Please
use my email address minus "online."

Thank you!


--
This posting is provided "AS IS" with no warranties, and confers no
rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.


Maf-Kees said:
Bios is up2date:
Version ASUS A8N-SLI Premium ACPI BIOS Revision 1303

Volume Shadow Copy-service: ASR writer Error 0x80070015. hr =
0x00000000.
Context:
Uitvoeringscontext: ASR Writer
Klasse-id van schrijver: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Naam van schrijver: ASR Writer
Instantie-id van schrijver: {1e1c0541-715d-4271-baed-24c3cac50b5d}

Yesterday, my user profile was damaged, but it has restored itself with
reboting, thank God!
Scary moment :-/ ASR would give some more comfort?

Tnx,

Mk
I'll try boot with dvd's inside the drives, but...




"Jill Zoeller [MSFT]" <[email protected]> schreef in bericht
We know what the issue is now. There are a couple of buggy BIOSes which
change the disk enumeration order based on the presence of a bootable
DVD.
As one customer reported, when he boots with DVD in drive it works, but
when the DVD is not in the drive, System Restore doesn't work.

Is your BIOS up-to-date?

I am having the same exact problem with Ultimate as well.


Quote: "I am having the same exact problem with Ultimate as well"

(proces = C:\Windows\system32\wbem\wmiprvse.exe; beschrijving = Vista
Manager v1.0.7 System-Restore Point(First Start); Hr = 0x81000109).
Click to expand...
Click to expand...
Click to expand...
 
M

Maf-Kees

Found my problem here:
A device called:
Direct Access Device USB Device USB
disabled a working (a)sr.

Digitus DA-70148 USB2.0 to IDE and SATA. Support 1,8"/2,5"/3,5" IDE and
Serial ATA Harddisks

Still interrested in asr.log?

Tnx!

MK
 
J

Jill Zoeller [MSFT]

Just to close out this thread, a customer contacted me about 0x81000109
errors when trying to use the Backup program. Turns out he had a
disconnected SCSI drive that was showing up as "Offline" in Disk Management.
Disabling the driver for this drive fixed the problem.

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.


Maf-Kees said:
Found my problem here:
A device called:
Direct Access Device USB Device USB
disabled a working (a)sr.

Digitus DA-70148 USB2.0 to IDE and SATA. Support 1,8"/2,5"/3,5" IDE and
Serial ATA Harddisks

Still interrested in asr.log?

Tnx!

MK


Jill Zoeller said:
Though the error message is the same, we think you're seeing a different
issue. Can you do the following steps and email me the log file?

Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Asr, create a new key called LogFileSetting

Under LogFileSetting, create a new DWORD value called EnableLogging.
Right-click that value, click Modify, and then enter 00000001
(hexadecimal) or 1 (decimal)

Under LogFileSetting, create a new String value called LogPathName.
Right-click that value, click Modify, and then enter C:\asr.log

Now, reproduce the problem and send me the resulting asr.log file. When
you are done, delete the registry entry you created.

Also, can you send me a screenshot of your Disk Management screen? Please
use my email address minus "online."

Thank you!


--
This posting is provided "AS IS" with no warranties, and confers no
rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.


Maf-Kees said:
Bios is up2date:
Version ASUS A8N-SLI Premium ACPI BIOS Revision 1303

Volume Shadow Copy-service: ASR writer Error 0x80070015. hr =
0x00000000.
Context:
Uitvoeringscontext: ASR Writer
Klasse-id van schrijver: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Naam van schrijver: ASR Writer
Instantie-id van schrijver: {1e1c0541-715d-4271-baed-24c3cac50b5d}

Yesterday, my user profile was damaged, but it has restored itself with
reboting, thank God!
Scary moment :-/ ASR would give some more comfort?

Tnx,

Mk
I'll try boot with dvd's inside the drives, but...




"Jill Zoeller [MSFT]" <[email protected]> schreef in bericht
We know what the issue is now. There are a couple of buggy BIOSes which
change the disk enumeration order based on the presence of a bootable
DVD.
As one customer reported, when he boots with DVD in drive it works, but
when the DVD is not in the drive, System Restore doesn't work.

Is your BIOS up-to-date?

message
I am having the same exact problem with Ultimate as well.


Quote: "I am having the same exact problem with Ultimate as well"

(proces = C:\Windows\system32\wbem\wmiprvse.exe; beschrijving = Vista
Manager v1.0.7 System-Restore Point(First Start); Hr = 0x81000109).
Click to expand...
Click to expand...
Click to expand...
 
J

Jill Zoeller [MSFT]

Can you confirm what you mean by "can't backup drive"? What is the specific
error you're seeing? What tool are you using?
 
J

Jill Zoeller [MSFT]

I went through the past customers I've helped with this particular error
message and code. One customer in particular stands out--he had a buggy BIOS
version, Phoenix AwardBios v6.00PG. Can you check whether your BIOS is an
Award BIOS? For this customer, System Restore worked only when he booted
with a Vista DVD inserted.

The workaround in this case was to explicitly set the BIOS boot disk
priority. In this customer's case, the second harddisk needed to become the
first in the list. This will cause the disks to get enumerated in the same
order, regardless of whether there is a DVD present.

Another customer had a 0x81000109 error but I'm not sure if the error text
was the same message (he had to translate the error from Polish). He had an
external SCSI driver installed but the drive wasn't present. Removing the
driver fixed the problem.

Let me know if either of these applies to your situation.


--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.


jackiewu85 said:
i got exactly the same problem and error msg as the other guys.
My Vista ultimate system restore is not working properly. the error msg
i got was
"Windows cannot create a shadow copy due to internal error in other
system
components. for more information view the event log. (0x81000109)"


" Volume Shadow Copy Service warning: ASR writer Error 0x80073bc3. hr
=
0x00000000.
Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: ASR Writer
Writer Class ID: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Name: ASR Writer
Writer Instance ID: ID: {2bc7a8cd-90af-4faa-910e-f2b41542fabf}"

Thanks man

'Jill Zoeller [MSFT said:
;2742764']Can you confirm what you mean by "can't backup drive"? What is
the specific
error you're seeing? What tool are you using?

--
This posting is provided "AS IS" with no warranties, and confers no
rights.

Want to learn more about Windows file and storage technologies? Visit
our
team blog at http://blogs.technet.com/filecab/default.aspx.


jackiewu85 said:
Hi there, I have the same problem here. vista ultimate, cant backup
drive.

But when i was trying to follow the steps, i couldnt find 'Asr' under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\

any1 knows why?

Thx


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G

GTS

I suggest as the first step to analyze this that you turn off system
restore to clear existing SRP data and then reeenable it. Corruption in the
SR repository is on possible explanation.
It would help of your information was more specific. Why were your trying
to restore? Are there other problems or were you just testing? And what
on earth do you mean by "Previous file versions tab is also working like it
was
coded by my sister...?"
 

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