system restore is not able to protect your computer

[allure]

i get this message when i try to do system restore >>>> system restore is
not able to protect your computer...
baring in mind the file system restore is not in the adminstrative tools
services too ...pls advise what to do to get my system restore to
work?????????

 

[Sister Mary]

i get this message when i try to do system restore >>>> system restore is
not able to protect your computer...
baring in mind the file system restore is not in the adminstrative tools
services too ...pls advise what to do to get my system restore to
work?????????

This could be because of several issues:
What exactly is giving the message, is it a windows dialog or your
Anti-virus software or something else?
Your anti-virus software performs an active scan during a restoration,
if the scan finds infection within the restore files it tries to clean them,
if unsuccessful it will block the restoration.
If it is your anti-virus software preventing a restore (and it sounds like
it is).
You can try this:
Logon to the update site for your anti-virus and perform a manual update
of virus definitions to bring it fully uptodate.
Then disconnect from internet.
Then *disable* your anti-virus software and then try a system restore point.
If the system restore works but it was a virus, you have now restored PC
to a contaminated state.
Open your anti-virus and perform a full scan, with luck your uptodate
anti-virus will catch and clean any infection that was hidden in the restore
files.
There is of course the outside risk that the virus cannot be cleaned out,
though your anti-virus will identify it and you will have at least the
details
to post here for me to try and figure.
But, if you have a good AV application installed and you have brought
it uptodate, it will catch any infection that you restore.

Another option is that system restore points are corrupt.
Was there a specific reason you need to try a system restore?
A way of clearing corrupt system restore is to disable it and then
re-enable, but of course you lose all existing restore points.

 

[allure]

hello Marry ...thanks so much for your feed could you tell me the
way of clearing corrupt system restore is to disable it and then
re-enable????

iam running Avast antivirus shall i follow yr steps ???

Allure

 

[PA Bear]

Is SBS installed?

 

[Sister Mary]

hello Marry ...thanks so much for your feed could you tell me the
way of clearing corrupt system restore is to disable it and then
re-enable????

If you disable/re-enable you lose all existing restore points
but it clears the corruption and starts afresh.
Is there a specific reason you want to perform a system restore?
http://support.microsoft.com/kb/264887/en-us
Be sure that you are aware that if you disable/re-enable you will
lose all existing restore points.

iam running Avast antivirus shall i follow yr steps ???

I am not familiar with the freeware Avast software.
Is it uptodate as of the last few minutes?
If you perform a system restore with Avast disabled
and it was a virus, it will then be active in the restored
settings. Reactivating Avast and scanning should catch
it, but it is not 100% gauranteed. At the very least it will
identify the virus (if any).
Be sure you are aware of the reprecussions if you opt
for this route.

 

[allure]

Hello Mary…I have followed yr steps concerning the update of the anti virus
and all …still it didn’t work and gave me the same message >>> system restore
not able to protect yr compute…

Now for the second suggestion you mentioned regarding that it may be a
corrupted system restore , I tried to disable it and it told me >>> system
restore encountered an error trying to enable/disable one or more drivers,
please restart your machine and try again. I do restart and try again , I get
the same message. I really don’t know what to do ? if any more of help pls
advise …thank you

allure

 

[Sister Mary]

Hello Mary.I have followed yr steps concerning the update of the anti
virus
and all .still it didn't work and gave me the same message >>> system
restore
not able to protect yr compute.

Print this or make note of following:

Boot into Safe Mode
To do this, repeatedly tap F8 key on start
A menu will apear
Use the up/down arrow keys to highlight "Safe Mode"
Then hit the enter key, XP will load to safe mode
It will be of lower resolution and the legend "Safe Mode"
will appear in each corner of the screen.
Then disable your Avast anti-virus so that it is not actively monitoring,
then do the system restore.
Once (and if) the restore is successful, then re-enable Avast and
perform a full scan.

If it still fails to system restore in safe mode:
GoTo: Start/Run
and type: eventvwr.msc/s
A dialog will appear headed: Event Viewer
To the left click on "Services"
Then in the right pane scroll and locate any listed errors
for todays date.
They will be obvious and marked with a red X.
On each error double-click and a dialog will appear
detailing what the error is.
Make a note of the error(s) and post back details.

Now for the second suggestion you mentioned regarding that it may be a
corrupted system restore , I tried to disable it and it told me >>>
system
,
please restart your machine and try again. I do restart and try again , I
get
the same message. I really don't know what to do ? if any more of help
pls
advise .thank you

In Safe Mode
RIGHT click "My Computer"
From the sub menu select "Manage"
A dialog will appear
Expand "Services and Applications"
Click on "Services"
Then in right pane scroll and locate: "System Restore Service"
Click on it once so as to highlight
In left pane click on the blue highlighted: "Stop the service"
Close all windows
Now RIGHT click "My Computer"
From sub-menu select "Properties"
Click the System Restore tab
Ensure "Turn off system restore on all drives" is selected.
Click "Apply" and "OK" buttons
Close all windows and Reboot
Upon reboot retrace your steps and re-enable system restore

 

[allure]

Sister Mary ...again thank you for yr feed ... tried going into safe mode as
u suggested.. and i wasnt able to ... it gave me the msg>>> sorry could not
start into safe mode a recent hardware or software might have changed it...
so i was able to log on only in normal mode .... any idea as to why alsi i am
not able to go into safe mode????

 

[Sister Mary]

Sister Mary ...again thank you for yr feed ... tried going into safe mode
as
u suggested.. and i wasnt able to ... it gave me the msg>>> sorry could
not
start into safe mode a recent hardware or software might have changed
it...
so i was able to log on only in normal mode .... any idea as to why alsi i
am
not able to go into safe mode????

Did you run event viewer?
Do you have a windows XP installation disc?
Have you backed up your data - to external HDD or DVD discs?
You will have to do a repair or full reinstall of XP.
System restore failure coupled with unable to boot to safe mode
indicates something is very wrong .
Google the term:
"A recent hardware or software change might have caused this"
You will see that is is a standard windows error for when it dosen't
know what is wrong. It could be malware, registry corruption,
hardware or memory failure, etc etc.
It's not clear what problems you were having prior to your initial
post about system restore, but I suspect you were receiving many
error messages and problems etc..any details you can supply?

If you don't have a WinXP installations disc, your PC will either
have a restore partition or supplied with recovery discs. But first..
Back up data to external HDD or DVD's.
Run Event Viewer and post back details of errors.
http://tinyurl.com/ysttsa

XP has some basic tools you can try:
Detect + Repair disk errors
http://tinyurl.com/ysttsa

Recovery Console
http://tinyurl.com/ysttsa

But the bottomline is XP will have to be reinstalled on your PC.

 

[allure]

yes i have the window xp and when i try to put it to make repair it doesnt
let me giving me the msg >>> my operating system is within the recover cd
for validation purpose

now as far as going into the event viewer in safe mode i couldnt cause it
doesnt let me go in safe mode as i mentioned to you

 

[allure]

can i run the event viewer not in safe mode ? as icant go into safe mode and
if yes pls advise how?

just wanted to mention too that i havent been getting any error msgs at all
....the only thing that it doesnt let me do a system restore it says system
restore unable to protect yr computer ... cant go into safe mode ... and in
the administrive tools in services when i go there i dont see the system
restore listed there ....

 

[Sister Mary]

can i run the event viewer not in safe mode ? as icant go into safe mode
and
if yes pls advise how?

YES, run it now.

 

[Sister Mary]

can i run the event viewer not in safe mode ? as icant go into safe mode
and
if yes pls advise how?

Run it in Windows normal
GoTo: Start/Run
and type: eventvwr.msc/s
A dialog will appear headed: Event Viewer
To the left click on "Services"
Then in the right pane scroll and locate any listed errors
for todays date.
They will be obvious and marked with a red X.
On each error double-click and a dialog will appear
detailing what the error is.
Make a note of the error(s) and post back details.

just wanted to mention too that i havent been getting any error msgs at
all
...the only thing that it doesnt let me do a system restore it says system
restore unable to protect yr computer ... cant go into safe mode ... and
in
the administrive tools in services when i go there i dont see the system
restore listed there ....

It maybe listed as "SR" or "srs" or SRservices".
Try again

 

[allure]

could u tell me the steps as to how pls log into the event viewer ???

 

[Sister Mary]

yes i have the window xp and when i try to put it to make repair it doesnt
let me giving me the msg >>> my operating system is within the recover cd
for validation purpose

So it does actually boot from the XP disc?
I'll try and find what that error message means.
Try this:
Load the XP cd into tray, then Shutdown - not reboot or restart.
Then start PC - it should boot from the XP disc -
if it does, don't do anything yet, but post back what exactly is
displayed onscreen.
I'll recheck this group this afternoon - 4- 5 hours.

Have you made any changes to BIOS settings?
Was your current XP configuration pre-installed on PC?

 

[allure]

when i go to run and type>>> eventvwr.msc/s it tells me window cannot find
eventvwr.msc/s make sure you typed the name correctly, to search a file click
start and search that is the message i get

now i did run search and typed the eventvwr.msc/s there to search for it
and the result was it wasnt found

now for checking where u told me in the services for those names >>>
"SR" or "srs" or SRservices". i also didnt find any of those names there

 

[PA Bear]

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Sister Mary ...again thank you for yr feed ... tried going into safe mode
as
u suggested.. and i wasnt able to ... it gave me the msg>>> sorry could
not
start into safe mode a recent hardware or software might have changed
it...
so i was able to log on only in normal mode .... any idea as to why alsi i
am not able to go into safe mode????

<snip>

 

[Sister Mary]

Hi
Somethings are very obviously wrong on your PC:

"my operating system is within the recover cd
for validation purpose" (Maybe it said "Recovery" CD?)
That error message I cannot find, but it seems to indicate
that there maybe some type of propriatary configuration,
(I know Dell have a whole box of propriatary settings on
their PC's, what make is yours?)
Do you have administrator rights on that PC?
Are there other password protected users of that PC?

Can you make any correlation with the system restore
problem first starting and any change you made to PC -
Install/Uninstall hardware and/or software etc.

Have you perfomed a full scan with uptodate anti-virus software,
Do you have a fully functioning firewall installed or are you
relying on XP's basic one-way firewall.
Do you have malware tools installed such as:
Spybot (freeware)
http://www.safer-networking.org/en/

Ad-Aware
http://www.lavasoftusa.com/
(Click the green download button for the freeware ad-aware)


You have an XP disc so next we will try this:
You have to be logged in as Administrator or Owner.
Goto Start/Run, type: sfc /scannow and click OK.
During the scan you may be prompted to insert the XP cd..

This is an overview of the scannow tool
http://support.microsoft.com/kb/310747/en-us

 

[allure]

sister mry thank you again 4 yr feed >>> what i have is only the original hp
recovery cd

 

[Academia]

For whatever it's worth
I was reading this thread and tried
eventvwr.msc/s
and also got the not found message.

I don't have any problems, just thought I should tell you.

I'm running XP and have kept up to date with the updates.