System Restore hanging

N

Nadia

I did a system restore on my Dell Inspiron 9100 because some things that
were working a few weeks ago quit working. I have SP2 and all current
updates. The restore process hung for several hours and, knowing I would end
up with big problems, I shut the pc off and turned it on again. Of course, I
was greeted with a blue screen and am not able to boot past it. I had backed
up the whole pc 2 days ago so I haven't lost anything. My question is, when
system restore hangs, can anything be done aside from pushing the button
like I did?

Thanks

Nadia
 
N

Nadia

Bert Kinney said:
Then you will want to consider a repair install.

How to Perform a Windows XP Repair Install by Michael Stevens MS-MVP:
http://michaelstevenstech.com/XPrepairinstall.htm

How to perform a repair installation of Windows XP if IE 7 is installed
http://support.microsoft.com/default.aspx?scid=kb;en-us;917964

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org
Click to expand...
Yes, thank you, I did that last night after spending an hour and a half with
a Dell representative who kept having me do the same silly things over and
over to no avail. We were abruptly cut off (thank you, god!) and I decided
to just do a repair install on my own. It hung again when it was almost
finished with a whole new blue screen and error code. However, this time the
blue screen gave me the name of file that was causing the problem. I broke
into the repair install using shift F10 at the appropriate point and renamed
the file. The original system restore I was doing popped up on the screen
and told me that there was an error and it couldn't restore from that date
(DUH!). I canceled the system restore and restarted the pc and everything
started working again. Now I need to find out why that file caused such a
nasty problem.
 
R

RA

Bert said:
Then you will want to consider a repair install.

How to Perform a Windows XP Repair Install by Michael Stevens MS-MVP:
http://michaelstevenstech.com/XPrepairinstall.htm

How to perform a repair installation of Windows XP if IE 7 is
installed
http://support.microsoft.com/default.aspx?scid=kb;en-us;917964
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org
Click to expand...

Interesting link about IE7. But if you cannot boot, you cannot uninstall IE7
before doing the repair install. The only times I have ever done a repair
install was because the pc would not boot. Will there be a problem if the
repair install is done without uninstalling IE7, other than the fact that
IE7 may not work?
 
R

Rock

Interesting link about IE7. But if you cannot boot, you cannot uninstall
IE7 before doing the repair install. The only times I have ever done a
repair install was because the pc would not boot. Will there be a problem
if the repair install is done without uninstalling IE7, other than the
fact that IE7 may not work?
Click to expand...

Read the article carefully. In there is listed a way to remove IE7 using
the recovery console which you can access even if the OS won't boot. You
could do this prior to running the repair install.
 
B

Bert Kinney

Nadia said:
Yes, thank you, I did that last night after spending an hour and a half with
a Dell representative who kept having me do the same silly things over and
over to no avail. We were abruptly cut off (thank you, god!) and I decided
to just do a repair install on my own. It hung again when it was almost
finished with a whole new blue screen and error code. However, this time the
blue screen gave me the name of file that was causing the problem. I broke
into the repair install using shift F10 at the appropriate point and renamed
the file. The original system restore I was doing popped up on the screen
and told me that there was an error and it couldn't restore from that date
(DUH!). I canceled the system restore and restarted the pc and everything
started working again. Now I need to find out why that file caused such a
nasty problem.
Click to expand...

What was the name of the file?

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org
 
N

Nadia

Bert Kinney said:
What was the name of the file?

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org
Click to expand...

The file name is CTOSS2K.sys
I renamed it and things ran fine for several days. I found an update from
Creative for my sound card and ran it yesterday. Now I have my fingers
crossed that it will continue working.
 
N

Nadia

Bert Kinney said:
Hi Nadia,

There's a chance the ctoss2k.sys file was infected.

Do you have an anti virus application installed?

I would suggest running Ad-aware and Spybot.

Virus and Spyware removal and prevention steps:
http://bertk.mvps.org/html/spyware.html

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org
Click to expand...
Yes, I had considered that it might be infected. I have up to date anti
virus and as soon as I was able to do it after my problems, I ran a scan
along with spyware scans.
The Sound card update put a newer version of ctoss2k.sys in the drivers file
so I am hoping all is well. So far it seems to be just fine. Thank you.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Windows XP restore fails 7
system restore fails 8
System Restore 1
System Restore on XP PRO 13
System Restore 2
System Restore Problem 5
System Restore not working 2
System Restore 3

Top