XP Home system restore failure

[prof123]

When I system restore, it seems it runs; but when computer restarts I get
message that system was NOT restored. I tried various earlier dates, but the
same result.
My laptop is Dell Inspiron 1501 with XP Home.

thanks

 

[PA Bear [MS MVP]]

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

 

[SC Tom]

When I system restore, it seems it runs; but when computer restarts I get
message that system was NOT restored. I tried various earlier dates, but
the
same result.
My laptop is Dell Inspiron 1501 with XP Home.

thanks

PA Bear has given some good advice for a place to start.
I have run into this problem before, and no matter what I tried, was
unsuccessful restoring from within Windows itself. But I was able to boot to
safe mode with command prompt and restore from there. Once the command
prompt is up, type in
c:\windows\system32\restore\rstrui.exe. This will bring up the restore GUI
allowing you to pick any date you have a restore point.

SC Tom

 

[Gerry]

prof123

http://bertk.mvps.org/html/srfail.html

Is Norton installed?
http://bertk.mvps.org/html/symantecdoc1.html


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~