System Restore hanging

  • Thread starter Thread starter Nadia
  • Start date Start date
N

Nadia

I did a system restore on my Dell Inspiron 9100 because some things that
were working a few weeks ago quit working. I have SP2 and all current
updates. The restore process hung for several hours and, knowing I would end
up with big problems, I shut the pc off and turned it on again. Of course, I
was greeted with a blue screen and am not able to boot past it. I had backed
up the whole pc 2 days ago so I haven't lost anything. My question is, when
system restore hangs, can anything be done aside from pushing the button
like I did?

Thanks

Nadia
 
Bert Kinney said:
Then you will want to consider a repair install.

How to Perform a Windows XP Repair Install by Michael Stevens MS-MVP:
http://michaelstevenstech.com/XPrepairinstall.htm

How to perform a repair installation of Windows XP if IE 7 is installed
http://support.microsoft.com/default.aspx?scid=kb;en-us;917964

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org
Click to expand...
Yes, thank you, I did that last night after spending an hour and a half with
a Dell representative who kept having me do the same silly things over and
over to no avail. We were abruptly cut off (thank you, god!) and I decided
to just do a repair install on my own. It hung again when it was almost
finished with a whole new blue screen and error code. However, this time the
blue screen gave me the name of file that was causing the problem. I broke
into the repair install using shift F10 at the appropriate point and renamed
the file. The original system restore I was doing popped up on the screen
and told me that there was an error and it couldn't restore from that date
(DUH!). I canceled the system restore and restarted the pc and everything
started working again. Now I need to find out why that file caused such a
nasty problem.
 
Bert said:
Then you will want to consider a repair install.

How to Perform a Windows XP Repair Install by Michael Stevens MS-MVP:
http://michaelstevenstech.com/XPrepairinstall.htm

How to perform a repair installation of Windows XP if IE 7 is
installed
http://support.microsoft.com/default.aspx?scid=kb;en-us;917964
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org
Click to expand...

Interesting link about IE7. But if you cannot boot, you cannot uninstall IE7
before doing the repair install. The only times I have ever done a repair
install was because the pc would not boot. Will there be a problem if the
repair install is done without uninstalling IE7, other than the fact that
IE7 may not work?
 
Interesting link about IE7. But if you cannot boot, you cannot uninstall
IE7 before doing the repair install. The only times I have ever done a
repair install was because the pc would not boot. Will there be a problem
if the repair install is done without uninstalling IE7, other than the
fact that IE7 may not work?
Click to expand...

Read the article carefully. In there is listed a way to remove IE7 using
the recovery console which you can access even if the OS won't boot. You
could do this prior to running the repair install.
 
Nadia said:
Yes, thank you, I did that last night after spending an hour and a half with
a Dell representative who kept having me do the same silly things over and
over to no avail. We were abruptly cut off (thank you, god!) and I decided
to just do a repair install on my own. It hung again when it was almost
finished with a whole new blue screen and error code. However, this time the
blue screen gave me the name of file that was causing the problem. I broke
into the repair install using shift F10 at the appropriate point and renamed
the file. The original system restore I was doing popped up on the screen
and told me that there was an error and it couldn't restore from that date
(DUH!). I canceled the system restore and restarted the pc and everything
started working again. Now I need to find out why that file caused such a
nasty problem.
Click to expand...

What was the name of the file?

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org
 
Bert Kinney said:
What was the name of the file?

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org
Click to expand...

The file name is CTOSS2K.sys
I renamed it and things ran fine for several days. I found an update from
Creative for my sound card and ran it yesterday. Now I have my fingers
crossed that it will continue working.
 
Bert Kinney said:
Hi Nadia,

There's a chance the ctoss2k.sys file was infected.

Do you have an anti virus application installed?

I would suggest running Ad-aware and Spybot.

Virus and Spyware removal and prevention steps:
http://bertk.mvps.org/html/spyware.html

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org
Click to expand...
Yes, I had considered that it might be infected. I have up to date anti
virus and as soon as I was able to do it after my problems, I ran a scan
along with spyware scans.
The Sound card update put a newer version of ctoss2k.sys in the drivers file
so I am hoping all is well. So far it seems to be just fine. Thank you.
 

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