Sysprep Hangs during PNP Monitor installation, reboot fixes it. ZTI Process


J

Jryde21 (JWR)

Hi,

I'm using the BDD/OSD/ZTI process, everything with the complicated
pieces is working fine. The problem I'm having is with Sysprep.

When I throw the image down to the machine the install happens fine,
the phases are ran through without problem. When it reboots after the
postinstall phase, and starts syprep, the Sysprep just hangs on the
Windows XP Setup please wait... Screen. The logo is quite large at
that point as well. So I thought it's the video driver, well according
to the setupapi.log the video driver installs just fine. The point
where it chokes is the Plug and Play monitor driver.

I let the machine sit and think about things for a while, and then if
it doesn't finsih sysprep in a resaonable amount of time, I reboot it.
After a reboot the logo is now small, and sysprep continues without a
hitch. So to troubleshoot I look in the setupapi.log for the time
difference, here is some of the log around the time of the reboot...

[2005/12/09 14:12:54 428.476]
#-198 Command line processed: C:\WINDOWS\system32\services.exe -setup
#I060 Set selected driver.
#-019 Searching for hardware ID(s): monitor\sec4a58
#-018 Searching for compatible ID(s): *pnp09ff
#I393 Modified INF cache "C:\WINDOWS\inf\INFCACHE.1".
#I022 Found "*PNP09FF" in C:\WINDOWS\inf\monitor.inf; Device: "Plug and
Play Monitor"; Driver: "Plug and Play Monitor"; Provider: "Microsoft";
Mfg: "(Standard monitor types)"; Section name: "VESADDC.Install".
#I023 Actual install section: [VESADDC.Install]. Rank: 0x00002000.
Effective driver date: 06/06/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [VESADDC.Install] in
"c:\windows\inf\monitor.inf".
#I320 Class GUID of device remains:
{4D36E96E-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.

THEN IT HANGS...
AFTER THE REBOOT THIS LINE APPEARS IN THE LOG...
#W082 Could not locate a non-empty service section [Clean.Services] in
"C:\WINDOWS\system32\$winnt$.inf". Error 0xe0000102: The required line
was not found in the INF.

Then it starts where it left off again, only installing sucessfully.
[2005/12/09 14:24:36 556.3 Driver Install]
#-019 Searching for hardware ID(s): monitor\sec4a58
#-018 Searching for compatible ID(s): *pnp09ff
#-198 Command line processed: C:\WINDOWS\system32\services.exe -setup
#I022 Found "*PNP09FF" in C:\WINDOWS\inf\monitor.inf; Device: "Plug and
Play Monitor"; Driver: "Plug and Play Monitor"; Provider: "Microsoft";
Mfg: "(Standard monitor types)"; Section name: "VESADDC.Install".
#I023 Actual install section: [VESADDC.Install]. Rank: 0x00002000.
Effective driver date: 06/06/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [VESADDC.Install] in
"c:\windows\inf\monitor.inf".
#I320 Class GUID of device remains:
{4D36E96E-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of
"DISPLAY\SEC4A58\4&186BBD0C&0&80871400&00&22".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [VESADDC.Install.Interfaces] from
"c:\windows\inf\monitor.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of
"DISPLAY\SEC4A58\4&186BBD0C&0&80871400&00&22".
#I121 Device install of "DISPLAY\SEC4A58\4&186BBD0C&0&80871400&00&22"
finished successfully.

So does anyone have any insight on how to get rid of this problem? Any
help is greatly appreciated!

thanks,
Jason
 
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M

Michael Niehaus [MS]

I believe this was addressed in microsoft.public.sms.tools, but I'll repeat
Rob's answer here: This problem is described by
http://support.microsoft.com/default.aspx?scid=kb;en-us;883667 and only
occurs with certain monitors and video drivers. To fix the problem, apply
the hotfix referenced by the article and then recapture the image so it
contains the updated NEWDEV.DLL.

-Michael Niehaus
Systems Design Engineer
(e-mail address removed)
This posting is provided "AS IS" with no warranties, and confers no rights.

Jryde21 (JWR) said:
Hi,

I'm using the BDD/OSD/ZTI process, everything with the complicated
pieces is working fine. The problem I'm having is with Sysprep.

When I throw the image down to the machine the install happens fine,
the phases are ran through without problem. When it reboots after the
postinstall phase, and starts syprep, the Sysprep just hangs on the
Windows XP Setup please wait... Screen. The logo is quite large at
that point as well. So I thought it's the video driver, well according
to the setupapi.log the video driver installs just fine. The point
where it chokes is the Plug and Play monitor driver.

I let the machine sit and think about things for a while, and then if
it doesn't finsih sysprep in a resaonable amount of time, I reboot it.
After a reboot the logo is now small, and sysprep continues without a
hitch. So to troubleshoot I look in the setupapi.log for the time
difference, here is some of the log around the time of the reboot...

[2005/12/09 14:12:54 428.476]
#-198 Command line processed: C:\WINDOWS\system32\services.exe -setup
#I060 Set selected driver.
#-019 Searching for hardware ID(s): monitor\sec4a58
#-018 Searching for compatible ID(s): *pnp09ff
#I393 Modified INF cache "C:\WINDOWS\inf\INFCACHE.1".
#I022 Found "*PNP09FF" in C:\WINDOWS\inf\monitor.inf; Device: "Plug and
Play Monitor"; Driver: "Plug and Play Monitor"; Provider: "Microsoft";
Mfg: "(Standard monitor types)"; Section name: "VESADDC.Install".
#I023 Actual install section: [VESADDC.Install]. Rank: 0x00002000.
Effective driver date: 06/06/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [VESADDC.Install] in
"c:\windows\inf\monitor.inf".
#I320 Class GUID of device remains:
{4D36E96E-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.

THEN IT HANGS...
AFTER THE REBOOT THIS LINE APPEARS IN THE LOG...
#W082 Could not locate a non-empty service section [Clean.Services] in
"C:\WINDOWS\system32\$winnt$.inf". Error 0xe0000102: The required line
was not found in the INF.

Then it starts where it left off again, only installing sucessfully.
[2005/12/09 14:24:36 556.3 Driver Install]
#-019 Searching for hardware ID(s): monitor\sec4a58
#-018 Searching for compatible ID(s): *pnp09ff
#-198 Command line processed: C:\WINDOWS\system32\services.exe -setup
#I022 Found "*PNP09FF" in C:\WINDOWS\inf\monitor.inf; Device: "Plug and
Play Monitor"; Driver: "Plug and Play Monitor"; Provider: "Microsoft";
Mfg: "(Standard monitor types)"; Section name: "VESADDC.Install".
#I023 Actual install section: [VESADDC.Install]. Rank: 0x00002000.
Effective driver date: 06/06/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [VESADDC.Install] in
"c:\windows\inf\monitor.inf".
#I320 Class GUID of device remains:
{4D36E96E-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of
"DISPLAY\SEC4A58\4&186BBD0C&0&80871400&00&22".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [VESADDC.Install.Interfaces] from
"c:\windows\inf\monitor.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of
"DISPLAY\SEC4A58\4&186BBD0C&0&80871400&00&22".
#I121 Device install of "DISPLAY\SEC4A58\4&186BBD0C&0&80871400&00&22"
finished successfully.

So does anyone have any insight on how to get rid of this problem? Any
help is greatly appreciated!

thanks,
Jason
 
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J

Jryde21 (JWR)

The hotfix worked as advertised. It seems to load a standard VGA
display adapter at first, then assuming you have the
UpdateInstalledDrivers = Yes in sysprep.inf under the [Unattended]
section it will install the proper video driver (signed or unsigned)
after the reboot. Instead of rebuilding my WIM (again), I used the
CS.ini file to add that line to sysprep.inf. Thanks for the help!

Reagards,
Jason
 

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