Sync Issues/Local Failures Outlook 2003

[M Skabialka]

One of our users keeps filling up his mailbox, and it looks as though Sync
Issues/Local Failures takes up about half of it. What is causing these
errors, and how can we stop the buildup of these? There is no folder
showing up on his Mail Folder window; it only shows up under Mailbox
Properties, General, Folder size. He connects to the LAN mostly, but
through his ISP sometimes on this laptop.

Windows XP Pro, Office 2003 Pro.

Thanks,
Mich

 

[Guest]

I am having a similar problem with some users. In my case there is a sync
folder that shows up in the left pane, but all of the conflicts actually go
into a hidden sync1 folder that can only be viewed through the properties
method that you spoke of. As a semi-workaround, I have logged this user on a
office 2002 machine and created an Outlook profile. With Outlook 2002 I can
access and delete the sync folder, but when she logs back into the 2003
machine it pops right back in there. I know that the sync issues is due to
the enabling of Cached mode, but I have not a clue why the active sync issues
folder is called sync1 and why it is hidden/unavailable.