Symbol file not found-Print software not starting

[RoseW]

Went to use the Canon Easy Photo Print software yesterday which
immediately produced an error that it couldn't complete followed by
Dr.Watson
-Portions of the first part of the log enclosed below
...............................
eax=00122468 ebx=00000000 ecx=00000001 edx=00000014 esi=0012fee4
edi=77d496b8
eip=7c90eb94 esp=001229bc ebp=001229e0 iopl=0 nv up ei pl zr na
po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
efl=00000246

*** ERROR: Symbol file could not be found. Defaulted to export symbols
for C:\WINDOWS\system32\ntdll.dll -
function: ntdll!KiFastSystemCallRet

.......
*----> Stack Back Trace <----*
*** WARNING: Unable to verify checksum for C:\Program
Files\Canon\Easy-PhotoPrint\BJEZPRN.EXE
*** ERROR: Module load completed but symbols could not be loaded for
C:\Program Files\Canon\Easy-PhotoPrint\BJEZPRN.EXE
WARNING: Stack unwind information not available. Following frames may be
wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols
for C:\WINDOWS\system32\kernel32.dll -
ChildEBP RetAddr Args to Child
001229e0 00402452 0012fee4 00000000 00000000 ntdll!KiFastSystemCallRet
0012ff34 004250cb 00400000 00000000 00520249 BJEZPRN+0x2452
0012ffc0 7c816d4f 00efdf4c 00000018 7ffd4000 BJEZPRN+0x250cb
0012fff0 00000000 00424feb 00000000 78746341
kernel32!RegisterWaitForInputIdle+0x49

..................................
I have uninstalled the software, checked the registry that it is clear
of any record of Easy Photo Print, scanned with antivirus, spy and all
clear. The MS Spyware software is running in the background as well.
Downloaded updated version from Canon site and the same result.
My concern is that something in the system could be muddled although the
discs were scanned with no issues reported.

Is this a setting in which SFC/scannow would be appropriate- or is there
another direction I haven't thought of at the moment?
RoseW

 

[Wesley Vogel]

IMO, following Dr. Watson errors is a waste of time. You have to install
symbols, they are not installed by default.

But if you so desire, knock yourself out.

Dr. Watson overview
http://www.microsoft.com/resources/.../xp/all/proddocs/en-us/drwatson_overview.mspx

Setting up Dr. Watson
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/drwatson_setup.mspx

Working with Dr. Watson
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/drwatson_options.mspx

Using Dr. Watson
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/app_dr_watson.mspx

Using the Dr. Watson log file
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/drwatson_logfile.mspx

How to Install Symbols for Dr. Watson Error Debugging
http://support.microsoft.com/default.aspx?scid=kb;en-us;141465

HOWTO: Use Rebase to Extract Symbols for DrWtSn32.exe
http://support.microsoft.com/default.aspx?scid=kb;en-us;258205

As near as I can tell, Dr Watson is virtually worthless without the symbols.

Download Windows Symbol Packages
http://www.microsoft.com/whdc/ddk/debugging/symbolpkg.mspx#Windows symbol packages

Dr. Watson Fails to Appear Because of Long File Names in Path
http://support.microsoft.com/kb/q175644/

Dr. Watson Does Not Run with Certain Extensible Counters
http://support.microsoft.com/kb/q234860/

Dr. Watson Causing Fault in USER32
http://support.microsoft.com/kb/q175875/

Random Dr. Watson Errors in Services.exe
http://support.microsoft.com/kb/q219602/

Error 87 and Dr. Watson
http://support.microsoft.com/kb/q162623/

Interpreting DrWtsn32.log File to Identify Program Crash Data
http://support.microsoft.com/kb/q246084/

Dr. Watson Log File May Not Contain Task List
http://support.microsoft.com/default.aspx?scid=kb;en-us;214791

Specifying the Debugger for Unhandled User Mode Exceptions
http://support.microsoft.com/kb/q121434/

How to disable Dr. Watson for Windows
http://support.microsoft.com/kb/188296

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[RoseW]

I agree that Dr. Watson is more window dressing than informative. I just
have not had it pop up 'ever'. Essentially it appears that it is
identifying what it is that crashed. Well, I know what crashed <grin>
I'd just like to know why- just out of the blue that software will not
load completely.
Life in the computer doesn't depend on that photo print software but my
concern is that it might be a signal of something amiss.
The last lines in the software error report included 'Grabmi_Filter_This
file only ' which was a bjezimg.dll so I'm assuming it has become
damaged even with the clean install of updated version.

My main inquiry was whether or not to do a SFC /Scannow to ensure that
Xpsp2 is in order
Rose

Wesley Vogel wrote:
| IMO, following Dr. Watson errors is a waste of time. You have to
install
| symbols, they are not installed by default.
|
| But if you so desire, knock yourself out.
|
|
| In | RoseW <[email protected]> hunted and pecked:
|| Went to use the Canon Easy Photo Print software yesterday which
|| immediately produced an error that it couldn't complete followed by
|| Dr.Watson
|| .................................
|| I have uninstalled the software, checked the registry that it is
clear
|| of any record of Easy Photo Print, scanned with antivirus, spy and
all
|| clear. The MS Spyware software is running in the background as well.
|| Downloaded updated version from Canon site and the same result.
|| My concern is that something in the system could be muddled although
the
|| discs were scanned with no issues reported.
||
|| Is this a setting in which SFC/scannow would be appropriate- or is
there
|| another direction I haven't thought of at the moment?
|| RoseW