"switch user" works "Log Off" hangs

[pheasant]

Windows XP

Recently when attempting to log off, the machine will go through the
shut down procedure, saving settings, logging off, then hangs at a blank
screen.

If you choose switch user, goes back to the user panel so someone else
can log on, slowly, but it works as intended.

Spysweeper finds nothing. Norton finds nothing, and "complains" ccapp
not responding is a frequent annoyance that I just close.

Thanks

 

[Rock]

Windows XP

Recently when attempting to log off, the machine will go through the shut
down procedure, saving settings, logging off, then hangs at a blank
screen.

If you choose switch user, goes back to the user panel so someone else can
log on, slowly, but it works as intended.

Spysweeper finds nothing. Norton finds nothing, and "complains" ccapp not
responding is a frequent annoyance that I just close.

Ccapp is associated with Norton. If it's hanging it could be the cause of
the problem later on. Do some clean boot troubleshooting. (Note: you are
better off without Norton. There are good low cost or free alternatives).

Clean Boot Troubleshooting

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353

 

[Guest]

I'm having the same problem but I removed Norton from my machine over a month
ago so I'm not getting the message about ccapp not responding.

 

[Rock]

I'm having the same problem but I removed Norton from my machine over a
month
ago so I'm not getting the message about ccapp not responding.

Then it's not the same issue as the OPs. Best to post a new thread with
your issue rather than post it as a reply to an existing thread.

In your case in addition to the links I already posted see these:

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
http://aumha.org/win5/a/shtdwnxp.htm

Resources to help troubleshoot shutdown problems in Windows XP
http://support.microsoft.com/kb/308029/en-us