M
Mark F
My boss tells me that his PC suffers performance problems after it has
been in use for a while. He believe the problem occurs when he gives
his username and password to bypass the screensaver (windows login).
Analysis so far shows that svchost.exe is using 60-70-80% of processor
time even though no user created tasks are running.
Analysis of the services svchost is launching does not give any leads.
They are all good standard services (e.g. HP Printer Driver, Apple
iTunes (its his own machine) and standard windows services).
Expanding the processes owned by the svchost suggests that kernel32 is
hogging the processor time - Any ideas what could be attached to this?
Killing the kernel32 processes returns the PC to normal with no
obvious adverse effects.
The machine has been scanned for viruses and also for spyware. Nothing
found. The machine has all windows critical patches loaded.
I wanted to rebuild the machine but the boss does not want to do this
because he believes the hours it will cost him in resetting his
machine to his preferred spec are more expensive than the hours it
will cost me to find the cause! (he's probably right).
Is there a way that I can get more detail on what kernel32 is doing at
the time it consumes cpu cycles?
Any help gratefully received.
been in use for a while. He believe the problem occurs when he gives
his username and password to bypass the screensaver (windows login).
Analysis so far shows that svchost.exe is using 60-70-80% of processor
time even though no user created tasks are running.
Analysis of the services svchost is launching does not give any leads.
They are all good standard services (e.g. HP Printer Driver, Apple
iTunes (its his own machine) and standard windows services).
Expanding the processes owned by the svchost suggests that kernel32 is
hogging the processor time - Any ideas what could be attached to this?
Killing the kernel32 processes returns the PC to normal with no
obvious adverse effects.
The machine has been scanned for viruses and also for spyware. Nothing
found. The machine has all windows critical patches loaded.
I wanted to rebuild the machine but the boss does not want to do this
because he believes the hours it will cost him in resetting his
machine to his preferred spec are more expensive than the hours it
will cost me to find the cause! (he's probably right).
Is there a way that I can get more detail on what kernel32 is doing at
the time it consumes cpu cycles?
Any help gratefully received.