T
Tony Linguini
It seems like when opening a support request to Microsoft, after the
acknowldgement email, the subsequent communications do not allow "reply" to
the engineer. I recently opened one, and replied 5 times, 3 of those by copy
and paste to the email listed. I keep getting the "I have not heard from
you" message, and a replay of the steps that did not fix the problem. I
ended up doing a lot of searching and found a fix here in the newsgroups.
I would just like to have this acknowledged by the support department, so
that future requests from those not as patient, may seem to be answered or
acknowledged better.
Thank you.
acknowldgement email, the subsequent communications do not allow "reply" to
the engineer. I recently opened one, and replied 5 times, 3 of those by copy
and paste to the email listed. I keep getting the "I have not heard from
you" message, and a replay of the steps that did not fix the problem. I
ended up doing a lot of searching and found a fix here in the newsgroups.
I would just like to have this acknowledged by the support department, so
that future requests from those not as patient, may seem to be answered or
acknowledged better.
Thank you.