APAC Global Support

[Guest]

I had a problem with Vista Update which I posted earlier (9th Sept) where
people suggested that I report these problems with Microsoft by posting an
incident request which I promptly did. An automated reply came back quickly
advising that someone would contact me within 24 hours to help resolve my
problem.
That reply stretched out to the 14th when I finally recieved a "person"
reply by email requesting further information which I supplied on the 17th.
Today (25th Sep) I finally recieved a reply which suggested that I phone 13
20 58 (au) and attempt to get my problems resolved through that department
but that charges would most likely apply.
A bit crook I think, they sell you a dud which keeps stuffing up and then
they want to charge you to fix it.
APAC Global support? What support, a waste of time.

 

[Andrew McLaren]

I had a problem with Vista Update which I posted earlier (9th Sept) where
people suggested that I report these problems with Microsoft by posting an
<snip>
APAC Global support? What support, a waste of time.

Hi Zjonn

I have some informal, personal contacts in the APAC Global Support Centre.

Can you drop me an email off-line (use email address below) with some
details about your Service Request?

I will then follow up with my contacts in PSS and try to find out for you,
what the hell happened.

If nothing else, I will be able to relay direct to senior PSS management,
that you are seriously disappointed with the support you received. It would
be good to get that feedback to them, unmediated, and direct into their
weekly management meeting.

Regards,