suddenly downloads way too slow

[Guest]

Hi. Our church is running Vista Home Premium on new Gateway dual-core laptop
with 1 GB. Was running fine until a week ago. At that time there was power
failure in the building- laptop was plugged in and fully charged, so I do
not know if power is issue or not. After the power failure, we also
installed a new switch and new router. All other machines on the
In any case, now some downloads crawl. Email comes in at a few bytes/sec
about an hour/per KB, antivirus updates will not download at all. IE
otherwise behaves normally. Speedtests show same upload/download speeds as
before. All other networking issues are unaffected. We can access email
via webmail with no difficulty or delay, but cannot download to Outlook.
Gateway has suggested reinstalling Vista, but I thought I'd ask you folks
first, thinking there may be permissions that were somehow changed and can be
corrected.
Thanks in advance.

 

[gls858]

Hi. Our church is running Vista Home Premium on new Gateway dual-core laptop
with 1 GB. Was running fine until a week ago. At that time there was power
failure in the building- laptop was plugged in and fully charged, so I do
not know if power is issue or not. After the power failure, we also
installed a new switch and new router. All other machines on the
In any case, now some downloads crawl. Email comes in at a few bytes/sec
about an hour/per KB, antivirus updates will not download at all. IE
otherwise behaves normally. Speedtests show same upload/download speeds as
before. All other networking issues are unaffected. We can access email
via webmail with no difficulty or delay, but cannot download to Outlook.
Gateway has suggested reinstalling Vista, but I thought I'd ask you folks
first, thinking there may be permissions that were somehow changed and can be
corrected.
Thanks in advance.

Any way you can connect this laptop directly to the Internet. This would
tell you if the new hardware is the problem.

Also I've seen anti virus programs set to scan incoming e-mail. This
can cause slow downloads also.

gls858

 

[Guest]

Hi, Thanks for the reply.
I did trying disabling the antivirus software. No effect. And, that same
antivirus (AVG) has been running successfully for some time, and is still
running correctly on other machines on the same network.
As to connecting directly to the internet, I can try that. However, all
other internet testing (speedtests, etc) are fine already with the present
connection.
Thanks,