USB Drive Problems

[DJ-Ryan]

Hello All...

I come to MS after trying to work with Gateway several times on this
issue but they tell me its a Vista issue and not their problem.
GREAT!!

Anyways...a couple months ago I purchased a Gateway MT3705 laptop
which came with Vista home premium. I used an external powered LaCie
USB hard drive on my desktop for backups and figured that would be a
good way to move some data around. However I learned that after a
couple minutes or even sometimes when I plugged in the drive to my
laptop I would get the message that this device can perform faster on
USB 2. Or if the drive was already plugged in and copying files the
drive would disconnect as a USB 2 device and reconnect as USB 1.1 thus
slowing down everything to a crawl and causing problems with a data
copy. So just to make sure it wasn't some weird HD error with vista I
ordered a brand new usb memory stick (1 GB) and experienced the exact
same problem! Now I am to the point where I NEED to start using some
external storage for backups and other stuff however when I plug in my
new WD passport drive I bought today I once again am experiencing the
same issue. All of these drives will work fine on my desktop running
XP Pro but the minute I try using them on my laptop they are flakey.

Does anyone have any suggestions other than trying to down grade this
laptop to XP? I have also tried different USB cables if they were
being used.

 

[DJ-Ryan]

Hello All...

I come to MS after trying to work with Gateway several times on this
issue but they tell me its a Vista issue and not their problem.
GREAT!!

Anyways...a couple months ago I purchased a Gateway MT3705 laptop
which came with Vista home premium. I used an external powered LaCie
USB hard drive on my desktop for backups and figured that would be a
good way to move some data around. However I learned that after a
couple minutes or even sometimes when I plugged in the drive to my
laptop I would get the message that this device can perform faster on
USB 2. Or if the drive was already plugged in and copying files the
drive would disconnect as a USB 2 device and reconnect as USB 1.1 thus
slowing down everything to a crawl and causing problems with a data
copy. So just to make sure it wasn't some weird HD error with vista I
ordered a brand new usb memory stick (1 GB) and experienced the exact
same problem! Now I am to the point where I NEED to start using some
external storage for backups and other stuff however when I plug in my
new WD passport drive I bought today I once again am experiencing the
same issue. All of these drives will work fine on my desktop running
XP Pro but the minute I try using them on my laptop they are flakey.

Does anyone have any suggestions other than trying to down grade this
laptop to XP? I have also tried different USB cables if they were
being used.

Sorry...I realize I should have posted this in the hardware forum.
Please respond there if you would like to give a response.

 

[Duncan]

If I were you, I'd try updating the drivers for your laptop. I would start
with the motherboard chipset, (I only see ChipsetFAQ.exe - not sure if
that's just a help file or what), then I would perhaps try a BIOS update if
it's not up-to-date and you are comfortable doing BIOS updates (if you mess
up a BIOS update, it's sometimes a big deal). Maybe check your BIOS first as
well to ensure that USB2.0 is enabled.

Cheers

 

[Spirit]

http://www.windowsvistamagazine.com...ny-usb-stick-to-readyboost-your-computer.html
try this first

http://www.bleepingcomputer.com/tutorials/tutorial136.html
if no joy see disable

 

[DJ-Ryan]

If I were you, I'd try updating the drivers for your laptop. I would start
with the motherboard chipset, (I only see ChipsetFAQ.exe - not sure if
that's just a help file or what), then I would perhaps try a BIOS update if
it's not up-to-date and you are comfortable doing BIOS updates (if you mess
up a BIOS update, it's sometimes a big deal). Maybe check your BIOS first as
well to ensure that USB2.0 is enabled.

Cheers









- Show quoted text -

Duncan...

Thanks for the response. I have already tried any updates that Gateway
has on their site.

Ryan