Sudden conflict between IE7 and Kaspersky Antivirus version 6.0.2.

S

scarlett

I have had Kaspersky Antivirus version 6.0.2.621 on my computer since august
with no problems. Suddenly, I am having a conflict between Kaspersky and
internet explorer 7, so that if I leave Kaspersky enabled, IE7 says "Webpage
cannot be displayed" and I cannot access the internet thru IE. When I disable
protection of Kaspersky, I can get on with no trouble. But I obviously need
my antivirus software, so I am wondering if you know how to fix this problem.

I did see that the following software updates were automatically updated by
microsoft on the day this happened: KB890830, KB942763, KB941569, KB942615,
KB941568 AND KB944653. I am wondering if one or more of those updates caused
a conflict. I'm not sure that this is the problem because I uninstalled IE7
and went with the original version during my diagnostics and it still
wouldn't open with Kaspersky. Now I have IE7 installed again.

Has anyone encountered this? Does anyone know what can I do to fix this so I
can run Kaspersky and still access the internet thru IE?
 
P

PA Bear

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.

2. Uninstall "Security Update for Windows Internet Explorer 7
(KB939653/KB942615)" [or "Security Update for Windows XP
(KB939653KB942615)"] via Add/Remove Programs (make sure Show Updates box is
checked at top right) and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.

=> Those with IE7-specific questions or comments are asked to post to and
seek support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communitie...?dg=microsoft.public.internetexplorer.general

In your newsreader:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general
 

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