Stuck in XP re-installation routine

[Seah Kai]

The problem started when XP cannot sense the new SATA DVD drive I installed.
I wanted to check thru Device Manger, but the 'System' does not load and
there is an error msg.

Thus I tried to re-install my XP OS using the CD. However at the beginning
of the installation, this error msg appeared, "An exception occured while
trying to run "C:\WINDOWS\system32\sti_ci.dll, InstallWiaService"" There is a
'OK to terminate program' and 'cancel to debug' option, but no matter which
one I click, the installation continues.

This error msg appears another time, and another error msg appears," The
instruction at '0x77e37eff' reframed memory at '0x77e37eff'. The memory could
not be 'written'". Similar I was the same choices as the 1st msg. This hangs
the installation. Even my cursor can't move.

I restart my comp, and after the Windows logo appears, it jumps to this
installation process again and gets stuck in the same step. Booting the comp
using the CD doesn't help either, as it will still divert to the
installation.

Safe Mode doesn't help, as it will tell me it can't start in Safe Mode.

I have run diagnostic tests using DELL tests before windows load and there
is no problem. I'm using DELL Dimension, and had Trojan horse virus infected
before this installation problem.

Please advise.

 

[Ron Badour]

Do you still have the new drive connected? If so, disconnect it and see if
that helps.

--
Regards

Ron Badour
MS MVP
Windows Desktop Experience

 

[Seah Kai]

yes, I've disconnected the drive. I read somewhere on other forums which is
to disable the on board LAN connector in BIOS in such a situation. I've no
clue what that means.

 

[John John (MVP)]

If you boot with the cd and it jumps to the installation in pprogress
then it means that you aren't booting off the cd. Go in the BIOS and
make sure that the cd drive is before the hard disk in the startup boot
order.

John

 

[Ron Badour]

That .dll file mentioned in the error message is not an XP file--it is
either a W98 or WinME file. This reinforces John's comment that you may not
be booting from the CD. In the BIOS (watch the boot screen for the key to
press to enter setup--probably F2), there is a setting for Boot Sequence and
the CDRom drive needs to be set as the first boot device.

--
Regards

Ron Badour
MS MVP
Windows Desktop Experience