Strange Outlook problem...

[Mike]

I have a user who is running Outlook 2003.
They had problems a few years ago, I think they were on 2000 & pst file grew
too large, & from the looks of things, someone made several pst files in an
attempt to remedy the problem.
Currently, they have the normal Outlook data file open, as well as what
appears to be an archive folder open.
The archive folder also appears to be an exact duplicate of what's currently
in the default personal folder, but doesn't have the option to close it.
How/what could have created this situation?

They also have some Blackberry synch issues, so if anyone is pretty familiar
with the synch process between blackberry & outlook, I'm all ears!

 

[Roady [MVP]]

It sounds like they are working with a corrupt mail profile.
To fix, you could try;
http://addins.howto-outlook.com/codetwo_ghostbuster

Otherwise, recreate the mail profile;
http://www.howto-outlook.com/faq/newprofile.htm

As for the syncing issues; it would be important to know which issues you
are encountering and which sync tool you are using.
If ActiveSync or WMDC, you can ask your question pocketpc.activesync

 

[Mike]

Synching with the Blackberry software.
Calendar items older than 3 or 4 months are being deleted - don't know if
this is happening on the BB side or in Outlook.
Once it synchronizes after that, all the calendar items are gone.

 

[Roady [MVP]]

That would be on the BB side. Outlook doesn't delete anything during the
sync process nor does ActiveSync.
The only option in Outlook that could be causing this, is when the user has
AutoArchive enabled. But this is separate from the entire syncing process;
Tools-> Options-> tab Other-> button AutoArchive...