Stop Error ......

[Guest]

Hi All ;

A problem has been detected and windows has been shut down to prevent damage
to you computer.
IRQL_NOT_LESS_OR_EQUAL
If this is the first time you've seen this stop error screen restart if this
screen appears again, follow these steps.
Check to make sure any new hardware or software is properly installed. If
this is a new installion ask you hardware or software manufacturer for any
windows updates you might need.
If problems continue disabe or remove any newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing.
If you need to use saft mode to remove or diable componets. restart your
computer, press F8 to select advanced startup options, then select saft mode.
Technical Information
.... STOP 0x0000000A (0x00000166, 0x00000002, 0x00000000, 0x804F5BC0)

i got a Matrox Parhelia 128MB, driver 1.7.0.89, BIOS 1.4-20
also i got DirectX 9.0b (4.09.0000.0902)
Microft XP Pro (5.1, Build 2600)


This is the reply i got from my graphics card manufacturer;
"Try the following steps in this exact order.

1. Uninstall your drivers with the Add/Remove programs in the Control Panel
or use the Parhelia Powerdesk uninstaller from here
http://www.matrox.com/mga/support/drivers/files/ftp_util2.cfm .
Also remove the dot NET and any update for the dot NET from Microsoft.
2. Reboot and go in your system BIOS.
3. Be sure that USB is enabled, PNP OS set to YES, Assign IRQ to VGA enabled
and AGP aperture size set to 256 or the highest.
4. Boot in normal mode.
5. Upon detection of the card install drivers from windows list only or
cancel the install wizard. Do not install Matrox drivers at this point.
6. Install any available update from Microsoft. Install the dot NET 1.1 from
Microsoft.
7. Install the latest patches for the chipset of your motherboard from the
chipset manufacturer.
8. Reboot.
9. Install the latest Matrox drivers from here by running the setup once the
files have been extracted."

My question is;
how do I do steps 2 and 3 ?

Thanks for the help

Angelus

 

[Will Denny]

Hi

See if the following link helps - left hand column:

http://aumha.org/win5/kbestop.htm

 

[Rick \Nutcase\ Rogers]

Hi Angelus,

How you access the BIOS depends on your system, there are several methods
used by the many manufacturers. They all have one thing in common, in that
this is done when the system is first turned on (where you see either the
system self-test or POST, or a manufacturer's splash screen - just hit
escape if it's the latter). There is a message at some point that will read
something like "hit <somekey> to enter setup", <somekey> can be delete, F1,
F2, F10, the spacebar, or even a combination of keys.

Once you are in the BIOS, you use the arrow, enter, tab, and + or - keys (no
mouse in here) to navigate and make changes. Again, as there are many
different manufacturers, the exact location of each thing you are looking
for will vary by system, but most of what you are looking for should be in
one section. At the bottom of the screen are usually F key commands to save,
exit, etc. When you are done, you want to save changes and exit. If you
screw up, and are not sure how to undo it, just exit without saving changes,
the system will restart and you can try again.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Rick \Nutcase\ Rogers]

Read down a bit into the message Will, all the OP really needed were
instructions on accessing the BIOS so they could follow the manufacturer's
troubleshooting steps.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

Hi

See if the following link helps - left hand column:

http://aumha.org/win5/kbestop.htm

 

[Guest]

Hi again

thanks ever so much for Ur help
thank You very much

will be back to let u know what happens
fingers crossed hehe

thanks again

Angelus