A
Amanda
I am having a major problem with Physical Memory Dump.
It usually occurs when I am using Internet Explorer. I
get a blue screen with the following message:
A problem has been detected and windows has been shut
down to prevent damage to your computer.
If this is the first time you've seen this stop error
screen, restart your computer. If this screen appears
again, follow these steps:
Check to be sreu you have adequate disk space. If a
driver is identifiable in the stop message, disable
driver updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates.
Disable BIOS memory optoions such as caching or
shadowing. If you need to use safe mode to remover or
disable components, restart your computer, press F8 to
select Advanced Startup Options, and then select safety
mode.
Technical information:
***STOP: 0x0000008E (OxC0000005, 0xF85C8343, 0xF1915680,
0x00000000)
****MpFirewall.sys -- Address F85C8343 base at F85C6000,
DateStamp 3d40500a
Beginning Dump of Physical Memory
Physical Memory Dump Complete.
Contact your system administrator or technical support
group for futher assistance.
__________________________________________________________
I have taken the following steps so far in my effort to
resolve this problem:
I. Resize the Swap File When a serious error occurs, by
default the system dumps the system state to the swap
file for later retrieval. However, it is possible that
the swap file is not properly cleaned up and the system
thinks that it is rebooting from a crash. To resolve
this, you will need to resize the swap file: 1. Click the
Start button. 2. Right click the My Computer menu option,
and then click Properties on the context menu that
appears. 3. Click the Advanced tab, and then click the
Settings button in the Performance section. The
Performance Options window appears. 4. Click the Advanced
tab, and then click the Change button in the Virtual
Memory section. The Virtual memory window appears. 5.
Click Custom Size, and then record the Initial Size and
Maximum Size. 6. Set the Initial Size and Maximum Size to
the same value as the amount of RAM that is installed in
the system. 7. Click Set and then click OK. The system
will advise you to restart the computer. 8. Click OK. 9.
Click OK at the Performance Options window. The system
prompts you to restart the computer. 10. Click Yes. After
the system has restarted, repeat the above steps to
restore the original Initial Size and Maximum Size values
for your swap file. II. Delete the Minidump Files and the
Sysdata.xml File When a serious error occurs, by default
the system writes out a miniature memory dump along with
an XML description of the system status (which notes the
program at fault and other pertinent system data) that
can be uploaded to Microsoft. If this data is not
correctly closed out, the system may present a Serious
Error screen upon boot. To resolve this problem, perform
the following steps: 1. Click the Start button. 2. Right
click the My Computer icon, and then click Explore on the
context menu that appears. 3. Browse to the
c:\Windows\Minidump directory. 4. Delete everything
located in this directory. NOTE : You will need to be
able to view hidden and system files and the system
should not be hiding protected operating system files. 5.
Browse to the c:\Documents and Settings folder. 6. Search
for the following file: sysdata.xml file. 7. Delete all
instances (you may find more than one) of this file. 8.
Click the Start button, click Turn off the computer, and
then click Restart. III. Disable the Automatically
Restart setting This attacks the same class of Serious
Errors that resizing the swap file fixes, but it tries to
ensure that the errors do not happen beforehand. However,
this does not help to rid the persistent Serious Error
message after the fact. 1. Click the Start button. 2.
Right click the My Computer icon, and then click
Properties on the context menu that appears. 3. Click the
Advanced tab and then click the Settings button in the
Start-up and Recovery section. 4. Click to remove the
check next to Automatically Restart checkbox and then
click OK. 5. Click OK. The system will no longer
automatically restart after a Serious Error message
appears. IV. Disable Memory Dumps This option totally
disables memory dumps altogether, which may help fix some
persistent Serious Error messages. To disable memory
dumps, perform the following steps: 1. Click the Start
button 2. Right click the My Computer icon, and then
click Properties on the context menu that appears. 3.
Click the Advanced tab, and then click the Settings
button in the Start-up and Recovery section. 4. In the
Write debugging information tab, click to select (none)
and then click OK. 5. Click OK. The system will no longer
perform a memory dump when it encounters a Serious Error.
__________________________________________________________
I followed the above instructions carefully, to no
avail. I am somewhat comptuer literate, but I do not
understand the information provided on the dreaded blue
screen. I'm a law student, not a computer tech!
Here is the information about my machine:
System:
Microsoft Windows XP
Home Edition
Version 2002
Service Pack 1
Manufactured and Supported by:
Dell Computer Corporation
Dell DIMENSION 8300 Intel(R)
Pentium(R) 4 CPU 260GHz
259 GHz
512 MB of RAM
__________________________________________________________
If anyone out there can explain this problem to me in
plain English, I'll be eternally grateful. PLEASE help!
(Also, I have mice in my apartment, and I'd appreciate
some help in that area as well!)
Thanks so much.
Amanda
It usually occurs when I am using Internet Explorer. I
get a blue screen with the following message:
A problem has been detected and windows has been shut
down to prevent damage to your computer.
If this is the first time you've seen this stop error
screen, restart your computer. If this screen appears
again, follow these steps:
Check to be sreu you have adequate disk space. If a
driver is identifiable in the stop message, disable
driver updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates.
Disable BIOS memory optoions such as caching or
shadowing. If you need to use safe mode to remover or
disable components, restart your computer, press F8 to
select Advanced Startup Options, and then select safety
mode.
Technical information:
***STOP: 0x0000008E (OxC0000005, 0xF85C8343, 0xF1915680,
0x00000000)
****MpFirewall.sys -- Address F85C8343 base at F85C6000,
DateStamp 3d40500a
Beginning Dump of Physical Memory
Physical Memory Dump Complete.
Contact your system administrator or technical support
group for futher assistance.
__________________________________________________________
I have taken the following steps so far in my effort to
resolve this problem:
I. Resize the Swap File When a serious error occurs, by
default the system dumps the system state to the swap
file for later retrieval. However, it is possible that
the swap file is not properly cleaned up and the system
thinks that it is rebooting from a crash. To resolve
this, you will need to resize the swap file: 1. Click the
Start button. 2. Right click the My Computer menu option,
and then click Properties on the context menu that
appears. 3. Click the Advanced tab, and then click the
Settings button in the Performance section. The
Performance Options window appears. 4. Click the Advanced
tab, and then click the Change button in the Virtual
Memory section. The Virtual memory window appears. 5.
Click Custom Size, and then record the Initial Size and
Maximum Size. 6. Set the Initial Size and Maximum Size to
the same value as the amount of RAM that is installed in
the system. 7. Click Set and then click OK. The system
will advise you to restart the computer. 8. Click OK. 9.
Click OK at the Performance Options window. The system
prompts you to restart the computer. 10. Click Yes. After
the system has restarted, repeat the above steps to
restore the original Initial Size and Maximum Size values
for your swap file. II. Delete the Minidump Files and the
Sysdata.xml File When a serious error occurs, by default
the system writes out a miniature memory dump along with
an XML description of the system status (which notes the
program at fault and other pertinent system data) that
can be uploaded to Microsoft. If this data is not
correctly closed out, the system may present a Serious
Error screen upon boot. To resolve this problem, perform
the following steps: 1. Click the Start button. 2. Right
click the My Computer icon, and then click Explore on the
context menu that appears. 3. Browse to the
c:\Windows\Minidump directory. 4. Delete everything
located in this directory. NOTE : You will need to be
able to view hidden and system files and the system
should not be hiding protected operating system files. 5.
Browse to the c:\Documents and Settings folder. 6. Search
for the following file: sysdata.xml file. 7. Delete all
instances (you may find more than one) of this file. 8.
Click the Start button, click Turn off the computer, and
then click Restart. III. Disable the Automatically
Restart setting This attacks the same class of Serious
Errors that resizing the swap file fixes, but it tries to
ensure that the errors do not happen beforehand. However,
this does not help to rid the persistent Serious Error
message after the fact. 1. Click the Start button. 2.
Right click the My Computer icon, and then click
Properties on the context menu that appears. 3. Click the
Advanced tab and then click the Settings button in the
Start-up and Recovery section. 4. Click to remove the
check next to Automatically Restart checkbox and then
click OK. 5. Click OK. The system will no longer
automatically restart after a Serious Error message
appears. IV. Disable Memory Dumps This option totally
disables memory dumps altogether, which may help fix some
persistent Serious Error messages. To disable memory
dumps, perform the following steps: 1. Click the Start
button 2. Right click the My Computer icon, and then
click Properties on the context menu that appears. 3.
Click the Advanced tab, and then click the Settings
button in the Start-up and Recovery section. 4. In the
Write debugging information tab, click to select (none)
and then click OK. 5. Click OK. The system will no longer
perform a memory dump when it encounters a Serious Error.
__________________________________________________________
I followed the above instructions carefully, to no
avail. I am somewhat comptuer literate, but I do not
understand the information provided on the dreaded blue
screen. I'm a law student, not a computer tech!
Here is the information about my machine:
System:
Microsoft Windows XP
Home Edition
Version 2002
Service Pack 1
Manufactured and Supported by:
Dell Computer Corporation
Dell DIMENSION 8300 Intel(R)
Pentium(R) 4 CPU 260GHz
259 GHz
512 MB of RAM
__________________________________________________________
If anyone out there can explain this problem to me in
plain English, I'll be eternally grateful. PLEASE help!
(Also, I have mice in my apartment, and I'd appreciate
some help in that area as well!)
Thanks so much.
Amanda