Stop e-mail from going to Junk folder

[Guest]

I use Outlook 2003. Five days a week, I receive an e-mail from a sender I
have subscribed to. Every time, the e-mails are sent to my Junk folder.
Every time, I click "Not Junk," and click "OK" in the pop-up box that says,
"The message will be moved back into the Inbox Folder," and there is a
check-mark in the box "Always trust e-mail from '(e-mail address removed)." I
have also added the e-mail address to my Contacts list. How can I stop the
e-mails from going to the Junk folder and have them stay in my Inbox?

 

[BillR [MVP]]

it should be working as expected. see if adding the senders domain to the
safe list helps.

 

[Guest]

Thanks for the quick response; however, today, without any action by me, the
expected e-mail "magically" appeared in my Inbox for the first time ever.
Maybe the genie of Outlook read your reply!