STOP 7E in booting WinXP Pro

[eljainc]

Hello,

I am trying to troubleshoot a stop 7E error for a WinXP installation
for an end user who is located overseas. We had identical hardware
testing the system. We sent them the hard drive that was a clone of
our system. When they installed the drive and booted their system,
they received the following STOP message:

STOP 7E (0xC0000005, 0xF7637750, 0xF78A242C,0xF78A2128)

STOP 7E The module listed is LVUSBSTA.SYS, which is a Logitech
filter driver. We had identical setups (same motherboard, same video
card, same everything). That's what gets me. They even plugged the USB
devices in the same order as we had them on our system.

They have also tried to boot again and sometimes they get the 7E
without any device driver or .sys file listed.


The only thing I can think is the memory is bad, or a video card
driver issue, but the video card driver issue doesn't seem right
either.


I've looked at: http://support.microsoft.com/kb/330182

Any other ideas to resolve this?

Thanks
Mike

 

[Thee Chicago Wolf]

I am trying to troubleshoot a stop 7E error for a WinXP installation

for an end user who is located overseas. We had identical hardware
testing the system. We sent them the hard drive that was a clone of
our system. When they installed the drive and booted their system,
they received the following STOP message:

STOP 7E (0xC0000005, 0xF7637750, 0xF78A242C,0xF78A2128)

STOP 7E The module listed is LVUSBSTA.SYS, which is a Logitech
filter driver. We had identical setups (same motherboard, same video
card, same everything). That's what gets me. They even plugged the USB
devices in the same order as we had them on our system.

They have also tried to boot again and sometimes they get the 7E
without any device driver or .sys file listed.


The only thing I can think is the memory is bad, or a video card
driver issue, but the video card driver issue doesn't seem right
either.


I've looked at: http://support.microsoft.com/kb/330182

Any other ideas to resolve this?

Thanks
Mike

Since Win95, mice don't really need drivers. These whiz-bang extra the
mice makers throw in to extend the "functionality" of a mouse is
retarded. See if your customer can remove the Logitech mouse software
or perhaps see if there is an update version of the drivers.

- Thee Chicago Wolf

 

[Pegasus \(MVP\)]

Hello,

I am trying to troubleshoot a stop 7E error for a WinXP installation
for an end user who is located overseas. We had identical hardware
testing the system. We sent them the hard drive that was a clone of
our system. When they installed the drive and booted their system,
they received the following STOP message:

STOP 7E (0xC0000005, 0xF7637750, 0xF78A242C,0xF78A2128)

STOP 7E The module listed is LVUSBSTA.SYS, which is a Logitech
filter driver. We had identical setups (same motherboard, same video
card, same everything). That's what gets me. They even plugged the USB
devices in the same order as we had them on our system.

They have also tried to boot again and sometimes they get the 7E
without any device driver or .sys file listed.


The only thing I can think is the memory is bad, or a video card
driver issue, but the video card driver issue doesn't seem right
either.


I've looked at: http://support.microsoft.com/kb/330182

Any other ideas to resolve this?

Thanks
Mike

Several years ago I did much the same thing as you did,
believing that the second machine was virtually a physical
clone of the first. Alas this was not so: There were some
subtle differences on the motherboard, causing Windows
to crash at each reboot. Here are a couple of options to
fix the problem:
- Get the end user to perform a repair installation by
booting the machine with his WinXP CD.
- Install Acronis TrueImage Universal Restore on your
machine, then create a new image. Send him this image
on a DVD together with your Acronis Recovery CD.

In each case you would have to do a few practice runs
so that you can guide your end user through the process
with confidence.