Stop 0x000000C5 Blue Screen + analysis

[Guest]

When my XP SP2 with all updates system goes through shutdown the I now get
a Stop 0X0000C5 blue screen andthen the system always restarts, even tho I
want it to shut down.
I used the Debugging tools and examined the mini dump. It says
-----------------------------------------------------------------------------------------
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620
Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7)
System Uptime: 0 days 9:10:16.192
Loading Kernel Symbols
................................................................................................................................................
Loading User Symbols
Loading unloaded module list
....................................
***********************************************************
*
*
* Bugcheck Analysis
*
*
*
***********************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000C5, {85, 2, 1, 8054b407}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 )

Followup: Pool_corruption

 

[Guest]

When my XP SP2 with all updates system goes through shutdown the I now get
a Stop 0X0000C5 blue screen andthen the system always restarts, even tho I
want it to shut down.
I used the Debugging tools and examined the mini dump. It says
-----------------------------------------------------------------------------------------
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620
Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7)
System Uptime: 0 days 9:10:16.192
Loading Kernel Symbols
...............................................................................................................................................
Loading User Symbols
Loading unloaded module list
...................................
***********************************************************
*
*
* Bugcheck Analysis
*
*
*
***********************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000C5, {85, 2, 1, 8054b407}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 )

Followup: Pool_corruption

It is likely a bad driver for either your Sound card or DVD?.
Have a look in the event viewer for error messages(X) and post them back in
your next post.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
How to use the special pool feature to isolate pool damage
http://support.microsoft.com/kb/188831/EN-US/
Do you have a SoundBlaster sound card installed on your system?.
http://search.microsoft.com/results...0=Search&FORM=QBME1&l=1&mkt=en-US&PageType=99

Perform these cleaning steps and see if any improvement :
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malware and Viruses by
scanning for them
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[Gerry]

Dan

http://msdn2.microsoft.com/en-us/library/ms796183.aspx

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure even after you have
solved the problem as it's better disabled. Check for variants of the
Stop Error message.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

Please post copies of all Error and Warning Reports appearing in the
System and Application logs in Event Viewer for the last problematic
shutdown. No
Information Reports please.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

Can you also post a copy of the report referring to ati2mtag

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Here are the results from my Event Veiwer and sigverif.exe
EVENT VIEWER
=========================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/7/2007
Time: 12:35:46 PM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 05658864, parameter2 00000002, parameter3
00000000, parameter4 8054b38f.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 35 eters 05
0030: 36 35 38 38 36 34 2c 20 658864,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 38 30 35 34 00, 8054
0050: 62 33 38 66 b38f

===============================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/6/2007
Time: 11:38:19 PM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 00000000, parameter2 00000002, parameter3
00000001, parameter4 8054b539.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 30 2c 20 000000,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 34 01, 8054
0050: 62 35 33 39 b539

==========================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/6/2007
Time: 11:29:41 AM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3
00000001, parameter4 8054b407.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 38 35 2c 20 000085,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 34 01, 8054
0050: 62 34 30 37 b407

==========================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/6/2007
Time: 3:24:01 AM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3
00000001, parameter4 8054b407.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 38 35 2c 20 000085,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 34 01, 8054
0050: 62 34 30 37 b407
===================================================

The sigverify.exe output says
.................... ........................................
................... ................. ..................
Name In Folder Modified
File Type Version
.................... ........................................
................... ................. ..................
stdole2.tlb c:\windows\system32 3/8/1999 TLB
File 2.40.4275.1
fasttrak.sys c:\windows\system32\drivers 6/11/2002 SYS File
2.0.0.26
pcouffin.sys c:\windows\system32\drivers 5/18/2007 SYS File
1.37.0.0

--------------------------------------------------------------------------------------------------------------
Thanks for helping me with this problem.
Do you want a full msinfo report ?
What other information do you need to help me solve the Stop C5's ?
Thanks so much !
Dan McGarigle
El Segundo, CA, USA
(e-mail address removed)
\

When my XP SP2 with all updates system goes through shutdown the I now get
a Stop 0X0000C5 blue screen andthen the system always restarts, even tho I
want it to shut down.
I used the Debugging tools and examined the mini dump. It says
-----------------------------------------------------------------------------------------
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620
Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7)
System Uptime: 0 days 9:10:16.192
Loading Kernel Symbols
...............................................................................................................................................
Loading User Symbols
Loading unloaded module list
...................................
***********************************************************
*
*
* Bugcheck Analysis
*
*
*
***********************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000C5, {85, 2, 1, 8054b407}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 )

Followup: Pool_corruption

It is likely a bad driver for either your Sound card or DVD?.
Have a look in the event viewer for error messages(X) and post them back in
your next post.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
How to use the special pool feature to isolate pool damage
http://support.microsoft.com/kb/188831/EN-US/
Do you have a SoundBlaster sound card installed on your system?.
http://search.microsoft.com/results...0=Search&FORM=QBME1&l=1&mkt=en-US&PageType=99

Perform these cleaning steps and see if any improvement :
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malware and Viruses by
scanning for them
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[Guest]

Here are the results from my Event Veiwer and sigverif.exe
EVENT VIEWER
=========================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/7/2007
Time: 12:35:46 PM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 05658864, parameter2 00000002, parameter3
00000000, parameter4 8054b38f.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 35 eters 05
0030: 36 35 38 38 36 34 2c 20 658864,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 38 30 35 34 00, 8054
0050: 62 33 38 66 b38f

===============================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/6/2007
Time: 11:38:19 PM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 00000000, parameter2 00000002, parameter3
00000001, parameter4 8054b539.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 30 2c 20 000000,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 34 01, 8054
0050: 62 35 33 39 b539

==========================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/6/2007
Time: 11:29:41 AM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3
00000001, parameter4 8054b407.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 38 35 2c 20 000085,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 34 01, 8054
0050: 62 34 30 37 b407

==========================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/6/2007
Time: 3:24:01 AM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3
00000001, parameter4 8054b407.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 38 35 2c 20 000085,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 34 01, 8054
0050: 62 34 30 37 b407
===================================================

The sigverify.exe output says
.................... ........................................
................... ................. ..................
Name In Folder Modified
File Type Version
.................... ........................................
................... ................. ..................
stdole2.tlb c:\windows\system32 3/8/1999 TLB
File 2.40.4275.1
fasttrak.sys c:\windows\system32\drivers 6/11/2002 SYS File
2.0.0.26
pcouffin.sys c:\windows\system32\drivers 5/18/2007 SYS File
1.37.0.0

--------------------------------------------------------------------------------------------------------------
Thanks for helping me with this problem.
Do you want a full msinfo report ?
What other information do you need to help me solve the Stop C5's ?
Thanks so much !
Dan McGarigle
El Segundo, CA, USA
(e-mail address removed)
\

When my XP SP2 with all updates system goes through shutdown the I now get
a Stop 0X0000C5 blue screen andthen the system always restarts, even tho I
want it to shut down.
I used the Debugging tools and examined the mini dump. It says
-----------------------------------------------------------------------------------------
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620
Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7)
System Uptime: 0 days 9:10:16.192
Loading Kernel Symbols
...............................................................................................................................................
Loading User Symbols
Loading unloaded module list
...................................
***********************************************************
*
*
* Bugcheck Analysis
*
*
*
***********************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000C5, {85, 2, 1, 8054b407}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 )

Followup: Pool_corruption

It is likely a bad driver for either your Sound card or DVD?.
Have a look in the event viewer for error messages(X) and post them back in
your next post.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
How to use the special pool feature to isolate pool damage
http://support.microsoft.com/kb/188831/EN-US/
Do you have a SoundBlaster sound card installed on your system?.
http://search.microsoft.com/results...0=Search&FORM=QBME1&l=1&mkt=en-US&PageType=99

Perform these cleaning steps and see if any improvement :
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malware and Viruses by
scanning for them
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

Dan

http://msdn2.microsoft.com/en-us/library/ms796183.aspx

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure even after you have
solved the problem as it's better disabled. Check for variants of the
Stop Error message.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

Please post copies of all Error and Warning Reports appearing in the
System and Application logs in Event Viewer for the last problematic
shutdown. No
Information Reports please.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

Can you also post a copy of the report referring to ati2mtag

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Additionally, I have now run a Protection Scan with Windows Live OneCare.
And I am quite angry with the results of the scan that were NOT EXPLAINED.
The Protection Scan ran and at the end it said that it had found 3 problems
and one something or other.
It found no open ports. But it did not give any specifics about the nature
of the 3 problems.
I have looked all over my system for any log of what OneCare did to me
system and I can't find
any record of it. It did send results to Microsoft. But it didn't tell me
anything about any of the nature
of any ofthe 3 problems that it said it fixed.
Based on that " non-reporting" behaviour, I'll never run it again because I
will NOT tolerate
any changes to my system unless I have detailed information about a problem
or a fix.

Or, am I making some mistake in having to report that OneCare didn't report
anything.
I looked all over OneCare and ncould fing nothing about the 3 errors other
than OneCare "fixed"
the 3 problems.
Please advise if I am in error.
Thanks !
Dan

When my XP SP2 with all updates system goes through shutdown the I now get
a Stop 0X0000C5 blue screen andthen the system always restarts, even tho I
want it to shut down.
I used the Debugging tools and examined the mini dump. It says
-----------------------------------------------------------------------------------------
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620
Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7)
System Uptime: 0 days 9:10:16.192
Loading Kernel Symbols
...............................................................................................................................................
Loading User Symbols
Loading unloaded module list
...................................
***********************************************************
*
*
* Bugcheck Analysis
*
*
*
***********************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000C5, {85, 2, 1, 8054b407}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 )

Followup: Pool_corruption

It is likely a bad driver for either your Sound card or DVD?.
Have a look in the event viewer for error messages(X) and post them back in
your next post.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
How to use the special pool feature to isolate pool damage
http://support.microsoft.com/kb/188831/EN-US/
Do you have a SoundBlaster sound card installed on your system?.
http://search.microsoft.com/results...0=Search&FORM=QBME1&l=1&mkt=en-US&PageType=99

Perform these cleaning steps and see if any improvement :
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malware and Viruses by
scanning for them
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[Guest]

Hi Dan,
This a hardware driver is corrupted and causing this issue.
Your dump looks like corrupted and not complete?, try to look in the Device
manager for malfunctioning Devices or Conflict in IRQ.
Did you install any hardware /software recently?, also did you test your RAM
for corruption and try to reset them or test by using one stick of RAM.
If you have a USB/SCSI Storage, printer, Flash drive..etc.
I/O Ports Blocked from BIOS AML
http://www.microsoft.com/whdc/system/pnppwr/powermgmt/BIOSAML.mspx

About the OneCare scan I think you got tired and bored waiting and clicked
finsihed without reviewing the detail log by clicking on the Objects found
link.
Try to see the debug/log file here:
C:\Program Files\Microsoft Windows OneCare Live\
or type in the run command:
%WINDIR%\debug\mrt.log click [OK]

http://support.microsoft.com/kb/188831/EN-US/

How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353

INFO: Microsoft Libraries Update: What, Where, Why
http://support.microsoft.com/kb/197298
Open a run command and type in:
regsvr32 \windows\system32\STDOLE2.TLB click [OK], does it register okay?.
The above may belong to Excel/Office suite.
= Fasttrak.sys
http://www.thetechguide.com/forum/lofiversion/index.php/t9255.html
In the registry:
[-]HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ fasttrak
SCSI Miniport

pcouffin.sys: It is a DVD decoder from paten couffine driver
used for decoding Movies.

Are you sure this path correct:
stdole2.tlb c:\windows\system32 3/8/1999 TLB ?. [system32 3] not the same
as [ system32].
HTH.
nass

Here are the results from my Event Veiwer and sigverif.exe
EVENT VIEWER
=========================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/7/2007
Time: 12:35:46 PM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 05658864, parameter2 00000002, parameter3
00000000, parameter4 8054b38f.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 35 eters 05
0030: 36 35 38 38 36 34 2c 20 658864,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 38 30 35 34 00, 8054
0050: 62 33 38 66 b38f

===============================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/6/2007
Time: 11:38:19 PM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 00000000, parameter2 00000002, parameter3
00000001, parameter4 8054b539.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 30 2c 20 000000,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 34 01, 8054
0050: 62 35 33 39 b539

==========================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/6/2007
Time: 11:29:41 AM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3
00000001, parameter4 8054b407.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 38 35 2c 20 000085,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 34 01, 8054
0050: 62 34 30 37 b407

==========================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/6/2007
Time: 3:24:01 AM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3
00000001, parameter4 8054b407.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 38 35 2c 20 000085,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 34 01, 8054
0050: 62 34 30 37 b407
===================================================

The sigverify.exe output says
................... ........................................
.................. ................. ..................
Name In Folder Modified
File Type Version
................... ........................................
.................. ................. ..................
stdole2.tlb c:\windows\system32 3/8/1999 TLB
File 2.40.4275.1
fasttrak.sys c:\windows\system32\drivers 6/11/2002 SYS File
2.0.0.26
pcouffin.sys c:\windows\system32\drivers 5/18/2007 SYS File
1.37.0.0

--------------------------------------------------------------------------------------------------------------
Thanks for helping me with this problem.
Do you want a full msinfo report ?
What other information do you need to help me solve the Stop C5's ?
Thanks so much !
Dan McGarigle
El Segundo, CA, USA
(e-mail address removed)
\

When my XP SP2 with all updates system goes through shutdown the I now get
a Stop 0X0000C5 blue screen andthen the system always restarts, even tho I
want it to shut down.
I used the Debugging tools and examined the mini dump. It says
-----------------------------------------------------------------------------------------
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620
Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7)
System Uptime: 0 days 9:10:16.192
Loading Kernel Symbols
...............................................................................................................................................
Loading User Symbols
Loading unloaded module list
...................................
***********************************************************
*
*
* Bugcheck Analysis
*
*
*
***********************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000C5, {85, 2, 1, 8054b407}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 )

Followup: Pool_corruption

It is likely a bad driver for either your Sound card or DVD?.
Have a look in the event viewer for error messages(X) and post them back in
your next post.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
How to use the special pool feature to isolate pool damage
http://support.microsoft.com/kb/188831/EN-US/
Do you have a SoundBlaster sound card installed on your system?.
http://search.microsoft.com/results...0=Search&FORM=QBME1&l=1&mkt=en-US&PageType=99

Perform these cleaning steps and see if any improvement :
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malware and Viruses by
scanning for them
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[Guest]

August 9 2007 18:13 PDT

Hi Nass,
I'm embedding all my replies inside all your questions in the previous stuff
below.
Your lines start with the > character.
My replies don't have the > at the start of the line.

THIS HAS A HAPPY ENDING.
And AWAAAAaaaaayyyy we go !

BUT FIRST,
Registering the file with regsvr32 \windows\system32\STDOLE2.TLB give a
response windowette that says
--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---
--- --- --- --- --- --- --- --- --- --- --- --- --- ---
\windows\system32\STDOLE2.TLB was loaded, but the DLLRegisterServer entry
point was not found
\windows\system32\STDOLE2.TLB does not appear to be a .DLL or .OCX file.
--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---
--- --- --- --- --- --- --- --- --- --- ---
what do I do about THAT ?

Hi Dan,
This a hardware driver is corrupted and causing this issue.
Your dump looks like corrupted and not complete?, try to look in the Device
manager for malfunctioning Devices or Conflict in IRQ.

Device Manager doesn't show any errors ( there are no ! Exclamation Points )
==================================================

Did you install any hardware /software recently?, also did you test your RAM
for corruption and try to reset them or test by using one stick of RAM.

I have not installed any new hardware since last year.
The last software I installed is the "IsUsedBy" utility from mst Software.
It identifies the task that is using a specified file.name. I use it when
I can't delete a file because it is in use. "IsUsedBy" tells me who's using
a file.
In this regard it's a benign utility and it was not runniing at the time of
the Stop 2C's.
===================================================

If you have a USB/SCSI Storage, printer, Flash drive..etc.
I/O Ports Blocked from BIOS AML
http://www.microsoft.com/whdc/system/pnppwr/powermgmt/BIOSAML.mspx

I read the article's guidelines for BIOS developers.
But, it doesn't tell how to find if any I/O ports are blocked from BIOS AML
so I don't know what to do.

About the OneCare scan I think you got tired and bored waiting and clicked
finsihed without reviewing the detail log by clicking on the Objects found
link.

I did not see any "Objects found" link. It ran and reported it was complete.
It reported only that it found 3 "problems/issues" but did not show how to
see them.

SOooooo, I ran it again today, and got the same "unclickable" result says 2
"Dangerous" and one "High" threat were found.
And again I could not find any " mrt.log ".

So I called Microsoft support. They said that I should download the OneCare
package and use it for free for 90-days,
rather than running it from the MS website.

And in the meantime, I should, and I did, download and run the virus scanner
from Ewido as directed by MS.
The Ewido run completed. It found 152 tracking cookies, and also the
existence of something called "Trojan.Tibs.ap."
So I let Ewido quarantine that one, and also deleted all the tracking cookies.
- - - - - - - - - - - - - - - - - - - - - -
When I restarted the system, then during cycle-down, I DID NOT GET any Stop
ox000000C2's. HOOOO-Ray !
So I shut it down. and again I DID NOT GET any Stop ox000000C2's. HOOOO-Ray
! HOOOORay ! and HOOOO-Ray ! !

Now I consider this ticket done and can on without the worry of any more
damage caused by/causing STOP 0x000000C2.

THANK YOU NASS and THANK YOU GERRY. NOW YOU CAN GO HOME TODAY !

Regards to all you and jolly England.

VERY sincerely yours
Dan McGarigle
El Segundo, CA

Try to see the debug/log file here:
C:\Program Files\Microsoft Windows OneCare Live\
or type in the run command:
%WINDIR%\debug\mrt.log click [OK]

There is no MRT log. I'll run OneCare protection scanner again now.

http://support.microsoft.com/kb/188831/EN-US/

How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353

INFO: Microsoft Libraries Update: What, Where, Why
http://support.microsoft.com/kb/197298
Open a run command and type in:
regsvr32 \windows\system32\STDOLE2.TLB click [OK], does it register okay?.
The above may belong to Excel/Office suite.

Registering the file with regsvr32 \windows\system32\STDOLE2.TLB give a
response windowette that says
--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---
--- --- --- --- --- --- --- --- --- --- --- --- --- ---
\windows\system32\STDOLE2.TLB was loaded, but the DLLRegisterServer entry
point was not found
\windows\system32\STDOLE2.TLB does not appear to be a .DLL or .OCX file.
--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---
--- --- --- --- --- --- --- --- --- --- ---

= Fasttrak.sys
http://www.thetechguide.com/forum/lofiversion/index.php/t9255.html
In the registry:
[-]HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ fasttrak
SCSI Miniport

Regedit shows
------------------------------------------------------------------------------------------------------
(Default) REG_SZ (Value not set)
Error Control REG_DWORD 0x00000001 (1)
Group REG_SZ SCSI Miniport
ImagePath REG_EXPAN__SZ System32\DRIVERS|fasttrak.sys
Start REG_DWORD 0x00000000 (0)
Tag REG_DWORD 0x00000021 (33)
Type REG_DWORD 0x00000001 (1)
----------------------------------------------------------------------------------------------------------

pcouffin.sys: It is a DVD decoder from paten couffine driver
used for decoding Movies.

Are you sure this path correct:
stdole2.tlb c:\windows\system32 3/8/1999 TLB ?. [system32 3] not the same
as [ system32].
HTH.
nass

I hand-typed all that info from the Windows EXplorer display which gave the
FileName, and the FileType and the Date.
What does " HTH. " mean ?

Here are the results from my Event Veiwer and sigverif.exe
EVENT VIEWER
=========================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/7/2007
Time: 12:35:46 PM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 05658864, parameter2 00000002, parameter3
00000000, parameter4 8054b38f.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 35 eters 05
0030: 36 35 38 38 36 34 2c 20 658864,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 38 30 35 34 00, 8054
0050: 62 33 38 66 b38f

===============================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/6/2007
Time: 11:38:19 PM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 00000000, parameter2 00000002, parameter3
00000001, parameter4 8054b539.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 30 2c 20 000000,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 34 01, 8054
0050: 62 35 33 39 b539

==========================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/6/2007
Time: 11:29:41 AM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3
00000001, parameter4 8054b407.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 38 35 2c 20 000085,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 34 01, 8054
0050: 62 34 30 37 b407

==========================================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 8/6/2007
Time: 3:24:01 AM
User: N/A
Computer: DAN-XP
Description:
Error code 100000c5, parameter1 00000085, parameter2 00000002, parameter3
00000001, parameter4 8054b407.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 63 100000c
0020: 35 20 20 50 61 72 61 6d 5 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 38 35 2c 20 000085,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 34 01, 8054
0050: 62 34 30 37 b407
===================================================

The sigverify.exe output says
................... ........................................
.................. ................. ..................
Name In Folder Modified
File Type Version
................... ........................................
.................. ................. ..................
stdole2.tlb c:\windows\system32 3/8/1999 TLB
File 2.40.4275.1
fasttrak.sys c:\windows\system32\drivers 6/11/2002 SYS File
2.0.0.26
pcouffin.sys c:\windows\system32\drivers 5/18/2007 SYS File
1.37.0.0

--------------------------------------------------------------------------------------------------------------
Thanks for helping me with this problem.
Do you want a full msinfo report ?
What other information do you need to help me solve the Stop C5's ?
Thanks so much !
Dan McGarigle
El Segundo, CA, USA
(e-mail address removed)
\

:

When my XP SP2 with all updates system goes through shutdown the I now get
a Stop 0X0000C5 blue screen andthen the system always restarts, even tho I
want it to shut down.
I used the Debugging tools and examined the mini dump. It says
-----------------------------------------------------------------------------------------
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620
Debug session time: Mon Aug 6 03:15:40.125 2007 (GMT-7)
System Uptime: 0 days 9:10:16.192
Loading Kernel Symbols
...............................................................................................................................................
Loading User Symbols
Loading unloaded module list
...................................
***********************************************************
*
*
* Bugcheck Analysis
*
*
*
***********************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000C5, {85, 2, 1, 8054b407}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+156 )

Followup: Pool_corruption
---------------------------------------------------------------------------------------------
But the command " !analyze -v " returns nothing.

How do I stop the Stop 0x000000C5's ?


It is likely a bad driver for either your Sound card or DVD?.
Have a look in the event viewer for error messages(X) and post them back in
your next post.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
How to use the special pool feature to isolate pool damage
http://support.microsoft.com/kb/188831/EN-US/
Do you have a SoundBlaster sound card installed on your system?.
http://search.microsoft.com/results...0=Search&FORM=QBME1&l=1&mkt=en-US&PageType=99

Perform these cleaning steps and see if any improvement :
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malware and Viruses by
scanning for them
Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass