Need minidump analyzed


G

Gary Roach

I've got a computer with a crash problem that happens occasionally (approx.
once a week). The minidump analysis is below. It seems to indicate a problem
with the parallel port. Since this is not being used I disabled it in
Windows. I want to know if there's any further action required. I'm waiting
to see if the crash reoccurs. Thanks for any help.


Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [c:\windows\minidump\Mini061008-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is:
srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: c:\windows\i386
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620
Debug session time: Tue Jun 10 08:02:13.953 2008 (GMT-4)
System Uptime: 0 days 1:47:13.522
Loading Kernel Symbols
....................................................................................................................................................................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {aa06c8, 9, 1, f69ea3fb}

Unable to load image \SystemRoot\system32\DRIVERS\i8042prt.sys, Win32 error
0n2
*** WARNING: Unable to verify timestamp for i8042prt.sys
*** ERROR: Module load completed but symbols could not be loaded for
i8042prt.sys
Probably caused by : i8042prt.sys ( i8042prt+3fb )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at
an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00aa06c8, memory referenced
Arg2: 00000009, IRQL
Arg3: 00000001, value 0 = read operation, 1 = write operation
Arg4: f69ea3fb, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: 00aa06c8

CURRENT_IRQL: 9

FAULTING_IP:
i8042prt+3fb
f69ea3fb ?? ???

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

TRAP_FRAME: 80550284 -- (.trap 0xffffffff80550284)
ErrCode = 00000002
eax=8055031b ebx=805503d0 ecx=00000002 edx=00000064 esi=8523e0d8
edi=85019918
eip=f69ea3fb esp=805502f8 ebp=8055031c iopl=0 nv up ei pl nz ac pe
nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000
efl=00010216
i8042prt+0x3fb:
f69ea3fb ?? ???
Resetting default scope

LAST_CONTROL_TRANSFER: from f69ea3fb to 804e187f

STACK_TEXT:
80550284 f69ea3fb badb0d00 00000064 0000002e nt!KiTrap0E+0x233
WARNING: Stack unwind information not available. Following frames may be
wrong.
805502f4 f69f1dc6 00000002 8055031b 8523e0e0 i8042prt+0x3fb
8055031c 804da915 85019918 8523e020 00010009 i8042prt+0x7dc6
8055031c f6a4bc46 85019918 8523e020 00010009 nt!KiInterruptDispatch+0x3d
805503d0 804dbb37 00000000 0000000e 00000000 processr!AcpiC1Idle+0x12
805503d4 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x10


STACK_COMMAND: kb

FOLLOWUP_IP:
i8042prt+3fb
f69ea3fb ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: i8042prt+3fb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: i8042prt

IMAGE_NAME: i8042prt.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: 0xD1_W_i8042prt+3fb

BUCKET_ID: 0xD1_W_i8042prt+3fb

Followup: MachineOwner
---------
 
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J

John John (MVP)

Gary said:
I've got a computer with a crash problem that happens occasionally (approx.
once a week). The minidump analysis is below. It seems to indicate a problem
with the parallel port.

i8042prt.sys is the Mouse/Keyboard driver for PS2 port.

John
 
G

Gerry

Gary

Try Start, Run, type "sfc /scannow" without quotes and hit Enter.

Description of Windows XP and Windows Server 2003 System
File Checker (Sfc.exe)
http://support.microsoft.com/default.aspx?scid=kb;en-us;310747

You will need your Windows XP CD. You may encounter problems if your CD
does not include SP3 as seems likely.

Read this link as it contains a way forward if you have no CD
http://ask-leo.com/i_dont_have_an_installation_cd_for_windows_xp_what_if_i_need_one.html

If you need to point to a folder choose I386.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Gary said:
I've got a computer with a crash problem that happens occasionally
(approx. once a week). The minidump analysis is below. It seems to
indicate a problem with the parallel port. Since this is not being
used I disabled it in Windows. I want to know if there's any further
action required. I'm waiting to see if the crash reoccurs. Thanks for
any help.

Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [c:\windows\minidump\Mini061008-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is:
srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: c:\windows\i386
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620
Debug session time: Tue Jun 10 08:02:13.953 2008 (GMT-4)
System Uptime: 0 days 1:47:13.522
Loading Kernel Symbols
...................................................................................................................................................................
Loading User Symbols
Loading unloaded module list
............
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {aa06c8, 9, 1, f69ea3fb}

Unable to load image \SystemRoot\system32\DRIVERS\i8042prt.sys, Win32
error 0n2
*** WARNING: Unable to verify timestamp for i8042prt.sys
*** ERROR: Module load completed but symbols could not be loaded for
i8042prt.sys
Probably caused by : i8042prt.sys ( i8042prt+3fb )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid)
address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00aa06c8, memory referenced
Arg2: 00000009, IRQL
Arg3: 00000001, value 0 = read operation, 1 = write operation
Arg4: f69ea3fb, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: 00aa06c8

CURRENT_IRQL: 9

FAULTING_IP:
i8042prt+3fb
f69ea3fb ?? ???

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

TRAP_FRAME: 80550284 -- (.trap 0xffffffff80550284)
ErrCode = 00000002
eax=8055031b ebx=805503d0 ecx=00000002 edx=00000064 esi=8523e0d8
edi=85019918
eip=f69ea3fb esp=805502f8 ebp=8055031c iopl=0 nv up ei pl nz
ac pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000
efl=00010216
i8042prt+0x3fb:
f69ea3fb ?? ???
Resetting default scope

LAST_CONTROL_TRANSFER: from f69ea3fb to 804e187f

STACK_TEXT:
80550284 f69ea3fb badb0d00 00000064 0000002e nt!KiTrap0E+0x233
WARNING: Stack unwind information not available. Following frames may
be wrong.
805502f4 f69f1dc6 00000002 8055031b 8523e0e0 i8042prt+0x3fb
8055031c 804da915 85019918 8523e020 00010009 i8042prt+0x7dc6
8055031c f6a4bc46 85019918 8523e020 00010009
nt!KiInterruptDispatch+0x3d 805503d0 804dbb37 00000000 0000000e
00000000 processr!AcpiC1Idle+0x12 805503d4 00000000 0000000e 00000000
00000000 nt!KiIdleLoop+0x10

STACK_COMMAND: kb

FOLLOWUP_IP:
i8042prt+3fb
f69ea3fb ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: i8042prt+3fb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: i8042prt

IMAGE_NAME: i8042prt.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: 0xD1_W_i8042prt+3fb

BUCKET_ID: 0xD1_W_i8042prt+3fb

Followup: MachineOwner
---------
 
G

Gary Roach

Oops! I was thinking the printer port for some reason. Any idea what to do
about this crash problem?
 
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