Stop 0x0000007B (...)

[Courtney]

Hi,

I'm having some serious problems with my computer. When I tried to boot up
my machine this morning, I got a blue screen with the following error
message:

Stop 0x0000007B (0xEF02384C, 0xC0000034, 0x00000000, 0x00000000)
INACCESSIBLE_BOOT_DEVICE

The message said to check my computer for viruses, check the hard drive to
make sure it is properly configured and terminated, and to run CHKDSK /F to
check for harddrive corruption, then restart computer.

I don't know how to do any of the things that the message suggested I do,
since I don't know how to restart the computer to be able to do anything!
I tried to restart in the safe mode. That didn't work. Booting with the Last
Known Good configuration didn't work either. Both times I got the blue
screen. I tried to use an Emergency Boot Floppy that I had created a few
months ago, but it wouldn't accept the disk.

I'm not sure why this problem arose. I installed MS Project 2000 yesterday,
and some automatic Microsoft updates; but those are the only recent changes
I have made to my computer. I have not recently installed any new hardware.

Please, any help would be appreciated!

Thanks,
Courtney

 

[James]

Greetings,

I'm afraid you're going to need someone in front of your
system who knows what they're doing, as this does not
sound like a "click - Hey, Presto!" problem!

If you can't follow/understand the following, you'll
definitely need someone on-site:

http://aumha.org/win5/kbestop.htm

Kindest regards,

James

 

[Courtney]

James,

Thanks so much for your message. I did have someone come
take a look at the machine. Unfortunately he was unable to
fix the problem so far. Someone else is coming to check it
out tomorrow!

Thanks for the help.

Best,
Courtney