stop: 0x00000024

G

Guest

what this means and don't know how to fix it,as I turn on notebook , I get
blue screen with the following message stop: 0x0000008e (
0xc0000005.0xbf839b10.0xf9adfc30.0x00000000) win32k.sys -address bf839b10
base at bf800000. datestamp 3d6de5e5 please help me out
 
G

Guest

dsx said:
what this means and don't know how to fix it,as I turn on notebook , I get
blue screen with the following message stop: 0x0000008e (
0xc0000005.0xbf839b10.0xf9adfc30.0x00000000) win32k.sys -address bf839b10
base at bf800000. datestamp 3d6de5e5 please help me out

Any hardware/software or updates installed recently?, please state all if
any in your next post.
You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and check by
expanding the Plus [+] to see all devices listed, if there is a
malfunctioning device or conflicting device it will show in Device manager.

Scan your operating system for malware and viruses with an up2date
protection software. Check with the company that their server okay and your
credential not being changed.
Look in the event Viewer for error messages(X) that can help in discovering
the culprit.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
http://msdn2.microsoft.com/en-us/library/ms794023.aspx

Random "0x0000008E" Error Message on a Blue Screen in Windows XP
http://support.microsoft.com/kb/827663

A "STOP: 0x0000008E" error message occurs when you change the hardware
acceleration setting
http://support.microsoft.com/kb/330187

Error message when you try to open files on an NTFS file system volume
http://support.microsoft.com/kb/930916
STOP 0x0000008E error message on a blue screen and your computer does not
enter hibernation or standby after you remove an IEEE 1394 storage device
http://support.microsoft.com/kb/813818

<Quote::>

Your first error indicate a bad hardware driver installed on your system.
Read here:
http://www.microsoft.com/communitie...&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us
stop: 0x0000008E (0x0000005, 0xAA7A1232,0xA9A15B9C, 0x000000)
KERNEL_MODE_EXCEPTION_NOT_HANDLED Q244617 - How to Use Driver Verifier to
Troubleshoot Device Drivers in Windows 2000
http://support.microsoft.com/support/kb/articles/Q244/6/17.ASP
stop: 0x0000008E
http://www.microsoft.com/communitie...&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us

Also, if you have one of these Video cards try to get the latest driver for
your Video card Specs.
Links:
Nvidia (GeForce drivers) driver downloads:
http://www.nvidia.com/content/drivers/drivers.asp
The HaxDoor virus may cause a "STOP 0x00000050" or "STOP 0x0000008e" error
message
http://support.microsoft.com/kb/903251

ATI (Radeon drivers) driver downloads:
http://ati.amd.com/support/driver.html

Then go through these cleaning steps:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced.
Under General Tab clear your History, Internet Files and Cookies.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then OK to close your IE Properties.

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796

3...You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp.
You may need to reposition/reset the RAM sticks in their slots.

Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
</Quote::>
HTH.
nass
 
G

Gerry

What is your computer make and model?

What is your Windows XP CD as it is described on the face of the CD?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 

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