Still the SAME Active-X problem!!!! Can't get updates........

[~ FreeSpirit ~]

I still can't get MS critical updates. This is what I get when I try.
However there is no choice on right clicking the information bar to INSTALL
this Active-X Control. There's a yellow shield on the left hand side of the
bar and right clicking gives me a small window that says "Information Bar
Help." How and WHERE do I get this special Active-X Control so I can get
my updates since the Bar does not work witn my version of SP2?
------
Install the ActiveX control required to view the website

The website will not display correctly on your computer without this
control. To install it:
1. Right-click the Internet Explorer Information Bar. It's located just
below the address bar.
2. In the right-click menu, click Install ActiveX Control.
3. In the Security Warning dialog box, click Install.

Note: If the Information Bar doesn't appear, or if you've installed the
control but still can't use the website, take these steps to solve the
problem.

Example: Internet Explorer Information Bar with right-click menu

NOTE: I have no choice on my Right click Menu.

FS~

 

[RoadRunner]

See if this helps , open IE and select the following >>> Tools >>> Internet
Options >>>click the security tab >> If you have the option below to select
defailt level ? Do so and click ok afterward , then close your broswer and
then try it out

 

[Leythos]

See if this helps , open IE and select the following >>> Tools >>> Internet
Options >>>click the security tab >> If you have the option below to select
defailt level ? Do so and click ok afterward , then close your broswer and
then try it out

Better yet, just put *.microsoft.com in the Trusted Zone.

 

[~ FreeSpirit ~]

See if this helps , open IE and select the following >>> Tools >>>
Internet Options >>>click the security tab >> If you have the option below
to select defailt level ? Do so and click ok afterward , then close your
broswer and then try it out

===========================
That doesn't work either, but thanks for the suggestion. This time the SP2
bar with the yellow shield on the left didn't come up, but I still got the
Active-X problem. Since installing SP2 I am unable to any more updates from
MS.

FS~

 

[~ FreeSpirit ~]

Better yet, just put *.microsoft.com in the Trusted Zone.

================
MS is in the trusted zone and has been. How can I get critical updates?
Must I uninstall and reinstall SP2 every time? That would be a real hassle.
Also MSAS claims I'm not connected to the Internet. I can't get updates for
that either. Should I get rid of SP2 like last time? It sure seems to
interfere with getting critical and other updates from the MS site.

FS~

 

[Ronnie Vernon MVP]

MS is in the trusted zone and has been. How can I get critical
updates? Must I uninstall and reinstall SP2 every time? That would
be a real hassle. Also MSAS claims I'm not connected to the Internet.
I can't get updates for that either. Should I get rid of SP2 like
last time? It sure seems to interfere with getting critical and
other updates from the MS site.

FS~

Have you posted this problem to the:
news://msnews.microsoft.com/microsoft.public.windowsupdate
newsgroup?

 

[Leythos]

================
MS is in the trusted zone and has been. How can I get critical updates?
Must I uninstall and reinstall SP2 every time? That would be a real hassle.
Also MSAS claims I'm not connected to the Internet. I can't get updates for
that either. Should I get rid of SP2 like last time? It sure seems to
interfere with getting critical and other updates from the MS site.

You're getting to the Internet some how.

Can you get to GOOGLE.COM with that computer?

If so, open IE, click on Tools, Internet Options, Security Tab, Internet
Zone, click "Default Level", then "Local Intranet zone" and click
Default level, then the other two (Trusted/Restricted)....

Now, open the "Restricted Sites" zone, click SITES, remove any sites.

Open the "Trusted" sites area - I don't care what you see in there,
enter "*.microsoft.com" and click ADD - this puts all of the
Microsoft.com sites in the trusted zone, not just Microsoft.com.

Click APPLY

Now select the Privacy Tab - select "Medium", then click SITES, then
remove everything. - click APPLY

Click SETTINGS on Pop-Up Blocker, remove all sites. Click APPLY.

Now, select the "Advanced Tab" and then click "Restore Defaults" and
apply.

Now, close Internet Explorer.

Open IE and try it again.

 

[~ FreeSpirit ~]

That doesn't work either, but thanks for the suggestion. This time the
SP2 bar with the yellow shield on the left didn't come up, but I still got
the Active-X problem. Since installing SP2 I am unable to any more
updates from MS.

=========================
Once Sp2 is installed are we NOT supposed to get any more critical updates
from the MS site? Once I installed SP2 the MS site can't check my system
for needed updates, and shows an Active-X problem. It doesn't say where I
can get this Active-X program as it's not on the SP2 security bar as the
site says it is.

Anyone else able to get updates after installing SP2? If so how are you
getting around the Active-X problem?

FS~

 

[Kerry Brown]

=========================
Once Sp2 is installed are we NOT supposed to get any more critical updates
from the MS site? Once I installed SP2 the MS site can't check my system
for needed updates, and shows an Active-X problem. It doesn't say where I
can get this Active-X program as it's not on the SP2 security bar as the
site says it is.

Anyone else able to get updates after installing SP2? If so how are you
getting around the Active-X problem?

That's it. All the MVP's and others here forgot to tell you

I have seen computers that couldn't get the Windows Updates. There were
various causes none of which involved SP2 as a factor. By far the most
common cause was the clock set wrong, followed by malware or the user
changing settings so the updates couldn't be downloaded.

Your system was compromised by malware. You originally discovered this by
noticing the same problem. There is still some malware or some other
software on your system causing this to happen. Another possible cause is
the fact that you made so many changes trying to fix the problem that
something in the registry is wrong. You can test for this by creating a
different user with Administrator permissions and see if that user can get
the updates. At this point your only option may be to do a clean install and
start over. If I remember correctly you have a recovery procedure but no
Windows CD. If this is the case download SP2 now and burn it to CD. Also
burn to CD any software updates needed for SP2 from the computer
manufacturer's site. Backup your data. Disconnect from the Internet. Run the
recovery procedure making sure the drive is formatted during the procedure.
Install the software updates from the manufacturer. Install SP2 from the CD
you burned. Reconnect to the Internet and try the Windows Update site. If it
is working then you can restore your backed up data and reinstall your
programs. Make sure to test the Windows Update site after each step so you
can find out if a program is causing the problem.

Kerry

 

[~ FreeSpirit ~]

You're getting to the Internet some how.

Can you get to GOOGLE.COM with that computer?

$$ I'm having no problems getting and staying online.

If so, open IE, click on Tools, Internet Options, Security Tab, Internet
Zone, click "Default Level", then "Local Intranet zone" and click
Default level, then the other two (Trusted/Restricted)....

$$ OK, I did that - and I still *can't* get the Active-X control I need.
The SP2 warning bar doesn't give me that choice. See below:

Install the ActiveX control required to view the website
The website will not display correctly on your computer without this
control. To install it:
1. Right-click the Internet Explorer Information Bar. It's located just
below the address bar.
2. In the right-click menu, click Install ActiveX Control.
3. In the Security Warning dialog box, click Install.

Note: If the Information Bar doesn't appear, or if you've installed the
control but still can't use the website, take these steps to solve the
problem.

Example: Internet Explorer Information Bar with right-click menu

## The new Security Bar give me NO CHOICES when I right click on it.

Now, open the "Restricted Sites" zone, click SITES, remove any sites.

## That's impossible as there are thousands and I can only remove one at a
time. How are they removed when there are thousands?

Open the "Trusted" sites area - I don't care what you see in there,
enter "*.microsoft.com" and click ADD - this puts all of the
Microsoft.com sites in the trusted zone, not just Microsoft.com.

## It wont take *.microsoft.com. It will ONLY take https://microsoft.com
which I added some time ago. The SP2 security bar still prevents the
downloading of the needed Active-X. How do I get rid of the Security bar
since it is obviously the problem here?

Click APPLY

## Sorry but that did not work. You must tell me how to disable the SP2
security bar which prevents me from getting the Active-X from the MS site so
I can get the downloads I need.

Now select the Privacy Tab - select "Medium", then click SITES, then
remove everything. - click APPLY

## That's not possible since there are THOUSANDS listed there. How are they
removed other than one at a time? It would take hours to remove all these
one by one.......

Click SETTINGS on Pop-Up Blocker, remove all sites. Click APPLY.

## What popup blocker?

Now, select the "Advanced Tab" and then click "Restore Defaults" and
apply.

## Fine, but the SP2 security bar still prevents me from downloading
anything from the MS site including the Active-X I need. Tell me how to
disable the Sp2 security bar so I can get my critical downloads.

Now, close Internet Explorer.
Open IE and try it again.

## Problem one I cannot remove the many thousands of URLS you suggested by
hand. I did everything else and the SP2 security bar still prevents the
download of critical patches - PLEASE TELL ME HOW TO GET RID OF THIS
SECURITY BAR so I can get my downloads! I had no problems before installing
Sp2.

FS~

 

[~ FreeSpirit ~]

MS is in the trusted zone and has been. How can I get critical
updates? Must I uninstall and reinstall SP2 every time? That would
be a real hassle. Also MSAS claims I'm not connected to the Internet.
I can't get updates for that either. Should I get rid of SP2 like
last time? It sure seems to interfere with getting critical and
other updates from the MS site.

FS~

Have you posted this problem to the:
news://msnews.microsoft.com/microsoft.public.windowsupdate
newsgroup?
=====================
No but I will. I need someone to tell me how to DISABLE the Sp2 security
bar. I had no problems before installing Sp2.

FS~

 

[~ FreeSpirit ~]

==============================================
That's it. All the MVP's and others here forgot to tell you

I have seen computers that couldn't get the Windows Updates. There were
various causes none of which involved SP2 as a factor. By far the most
common cause was the clock set wrong, followed by malware or the user
changing settings so the updates couldn't be downloaded.

## My clock is set to the minute and correct date.

Your system was compromised by malware. You originally discovered this by
noticing the same problem. There is still some malware or some other
software on your system causing this to happen. Another possible cause is
the fact that you made so many changes trying to fix the problem that
something in the registry is wrong. You can test for this by creating a
different user with Administrator permissions and see if that user can get
the updates.

## How do I do that? There are two admin. accounts on here but I am
clueless as to how you log into them. I don't log in when I get online. I
created the second one on someones advise here, but can't find any way to
log into the accounts. I had no problems getting updates BEFORE I installed
Sp2.

At this point your only option may be to do a clean install and

start over.

## Wouldn't it be easier to uninstall SP2 which is causing the problem? Why
do a clean install and then spend at least 30+ hours reinstalling all my
software, plus their updates etc? What guarantee is there that Sp2 when
reinstalled wont cause the problem again? How do I disable the Sp2 security
bar so I can get the downloads from the MS site?

If I remember correctly you have a recovery procedure but no

Windows CD. If this is the case download SP2 now and burn it to CD.

## I have it on CD. How do I disable the security bar short of uninstalling
Sp2? I would rather disable that PIA then spend a week reformatting my HD
and reinstalling everything because SP2 screwed it up.

Also

burn to CD any software updates needed for SP2 from the computer
manufacturer's site. Backup your data. Disconnect from the Internet. Run
the recovery procedure making sure the drive is formatted during the
procedure. Install the software updates from the manufacturer. Install SP2
from the CD you burned. Reconnect to the Internet and try the Windows
Update site. If it is working then you can restore your backed up data and
reinstall your programs. Make sure to test the Windows Update site after
each step so you can find out if a program is causing the problem.

## The program causing the problem is SP2. I had no problems getting
critical updates until I installed Sp2. How is the security bar disabled?
Should I just go ahead and get rid of SP2 like I did last time?

FS~

 

[Leythos]

## It wont take *.microsoft.com. It will ONLY take https://microsoft.com
which I added some time ago. The SP2 security bar still prevents the
downloading of the needed Active-X. How do I get rid of the Security bar
since it is obviously the problem here?

Yes, it will take non-HTTPS sites, you just have to UNCHECK the box that
is on that page that limits it to HTTP/Secure sites.

Uncheck it, add *.microsoft.com and it will work.

 

[Kerry Brown]

## My clock is set to the minute and correct date.


## How do I do that? There are two admin. accounts on here but I am
clueless as to how you log into them. I don't log in when I get online.
I created the second one on someones advise here, but can't find any way
to log into the accounts. I had no problems getting updates BEFORE I
installed Sp2.

Click on the Start button, click on Logoff, Pick the user you want to use to
logon.

Alternate method: Click Start, Run and type CONTROL USERPASSWORDS2, and
click Ok. Check Users must enter a user name and password to use this
computer option, and click Ok. Reboot your computer and pick the user to
logon as.

At this point your only option may be to do a clean install and

## Wouldn't it be easier to uninstall SP2 which is causing the problem?
Why do a clean install and then spend at least 30+ hours reinstalling all
my software, plus their updates etc? What guarantee is there that Sp2
when reinstalled wont cause the problem again? How do I disable the Sp2
security bar so I can get the downloads from the MS site?


## I have it on CD. How do I disable the security bar short of
uninstalling Sp2? I would rather disable that PIA then spend a week
reformatting my HD and reinstalling everything because SP2 screwed it up.

Also

## The program causing the problem is SP2. I had no problems getting
critical updates until I installed Sp2. How is the security bar disabled?
Should I just go ahead and get rid of SP2 like I did last time?

Just because the symptom occurs when SP2 is installed doesn't mean SP2 is
the cause. SP2 changes many security settings in Windows. Something SP2 does
is incompatible with something on your computer. It is most likely some kind
of malware. If SP2 caused Windows Update to fail don't you think that
Microsoft would fix it? Wouldn't there be thousands of posts on these
newsgroups complaining? In the last couple of months yours are the only
posts having this issue. There is something wrong with your system. You have
made so many changes while trying to troubleshoot this issue you may never
figure out how to get all the settings back to normal. That is why I suggest
a clean install with SP2 before anything else. It will get you to a known
working state.

Kerry

 

[~ FreeSpirit ~]

Yes, it will take non-HTTPS sites, you just have to UNCHECK the box that
is on that page that limits it to HTTP/Secure sites.

Uncheck it, add *.microsoft.com and it will work.

=======================================
It took it - thanks! I added it. After running my anti spyware software
and AV program tonight I'll see if I can get this Active-X to install from
the MS website - and my updates.

FS~

 

[Leythos]

=======================================
It took it - thanks! I added it. After running my anti spyware software
and AV program tonight I'll see if I can get this Active-X to install from
the MS website - and my updates.

If you get time, and it works, let us know so that others may benefit
from what you found that works.

 

[~ FreeSpirit ~]

====
Click on the Start button, click on Logoff, Pick the user you want to use
to logon.

Alternate method: Click Start, Run and type CONTROL USERPASSWORDS2, and
click Ok. Check Users must enter a user name and password to use this
computer option, and click Ok. Reboot your computer and pick the user to
logon as.

$$ Will I need to use a username and password to get back into my account?
None are on here now. If I lock myself out of my account (my PC) I'm
screwed. Since this PC is the server for the network my husband doesn't
want usernames and passwords needed to use it.

Just because the symptom occurs when SP2 is installed doesn't mean SP2 is
the cause. SP2 changes many security settings in Windows. Something SP2
does is incompatible with something on your computer. It is most likely
some kind of malware.

$$ This is possible. As soon as my husband is off-line I plan to update and
run all my anti-spyware programs again and Norton AV. This malware must be
dropping from the sky because I don't use p2p ware, download unknown
software, go to warez or porn and cracker sites or download anything from
NGs. I don't open anything in e-mail. I can't believe the dirtbags out
there are just dropping this crap on PCs surfing the web..... from innocent
sites no less. Where can these things be coming from? I don't know what
else to do to protect this PC. :*( And yes I have Spyware Blaster, CW
shredder, HiJackThis, Adaware, Spybot and more and I USE THEM.

If SP2 caused Windows Update to fail don't you think that

Microsoft would fix it? Wouldn't there be thousands of posts on these
newsgroups complaining? In the last couple of months yours are the only
posts having this issue. There is something wrong with your system. You
have made so many changes while trying to troubleshoot this issue you may
never figure out how to get all the settings back to normal. That is why I
suggest a clean install with SP2 before anything else. It will get you to
a known working state.

$$ I'll try looking for more Scumware before taking that route. You have no
idea what it's like and how many hours it takes to reload this PC. While
it's out of commission so are the other PCs on the network.

FS ~

 

[Kerry Brown]

$$ Will I need to use a username and password to get back into my account?
None are on here now. If I lock myself out of my account (my PC) I'm
screwed. Since this PC is the server for the network my husband doesn't
want usernames and passwords needed to use it.

If you don't have a password now then you won't need a password.

$$ This is possible. As soon as my husband is off-line I plan to update
and run all my anti-spyware programs again and Norton AV. This malware
must be dropping from the sky because I don't use p2p ware, download
unknown software, go to warez or porn and cracker sites or download
anything from NGs. I don't open anything in e-mail. I can't believe the
dirtbags out there are just dropping this crap on PCs surfing the web.....
from innocent sites no less. Where can these things be coming from? I
don't know what else to do to protect this PC. :*( And yes I have
Spyware Blaster, CW shredder, HiJackThis, Adaware, Spybot and more and I
USE THEM.

Do you have a router or firewall? How do you connect to the Internet? Not
having a password and being directly connected to the Internet can be a
vector for infection. If your computer is the gateway for Internet
Connection Sharing it is easy to get the firewall misconfigured. If you do
not have passwords on your accounts and the firewall is misconfigured you
are a sitting duck for hackers. It's one possibility. Another is freeware
programs. I just worked on a computer today that had a massive spyware
infection. It started with a free popup blocker which was a trojan that
opened up the computer for anyone that was looking to install more crap.

If SP2 caused Windows Update to fail don't you think that

$$ I'll try looking for more Scumware before taking that route. You have
no idea what it's like and how many hours it takes to reload this PC.
While it's out of commission so are the other PCs on the network.

I do it for a living. I know exactly what's involved

Kerry

 

[~ FreeSpirit ~]

If you get time, and it works, let us know so that others may benefit
from what you found that works.

============================
# I'm sorry to say that even though I was able to remove the Virtumonde
(Trojan ?) tonight plus running all my anti-spyware programs in safe mode -
I still cannot get the updates from the MS website. I just keep getting
this error:

Error number: 0x800B0001] The website has encountered a problem and cannot
display the page you are trying to view. The options provided below might
help you solve the problem.
For self-help options:
Frequently Asked Questions

Find Solutions

Windows Update Newsgroup
For assisted support options:
Microsoft Online Assisted Support (no-cost for Windows Update issues)

Read more about steps you can take to resolve this problem yourself.

# No amount to searching around the MS site helped. :*( The Security bar
don't come up now but I still can't get them. I have Updates set to
Automatic so perhaps one day I'll get them that way - maybe they are
downloading and I don't know it. I don't know where to look for them.

OH!!! And MSAS asked to use the Internet (ZoneAlarm) and updated itself.
) I'm making progress here.

FS~

 

[~ FreeSpirit ~]

Do you have a router or firewall? How do you connect to the Internet?

## I have ZoneAlarm and a dialup connection - Satellite download = 2 ISPs.

Not

having a password and being directly connected to the Internet can be a
vector for infection. If your computer is the gateway for Internet
Connection Sharing it is easy to get the firewall misconfigured.

## It's set to allow the other 2 PCs to access the net. Everything must ask
for permission the first time. As for incoming stuff... a check at the
Shieldsup (?) site said I'm in stealth mode. I don't think a hacker would
see me.

If you do

not have passwords on your accounts and the firewall is misconfigured you
are a sitting duck for hackers. It's one possibility. Another is freeware
programs. I just worked on a computer today that had a massive spyware
infection. It started with a free popup blocker which was a trojan that
opened up the computer for anyone that was looking to install more crap.

## Yes, I have freeware that I checked with Norton and Ewido - none showed
spyware. I only download what I need and from sites recommended on
alt.comp.freeware. Only Weatherbug was Adware,... HP treated me to that one
for free. ;-) I uninstalled it.

............ That is why

I do it for a living. I know exactly what's involved

## If I had to do it for a living I think I'd die of high blood
pressure......
After removing the Virtumondi infestation MSAS updated itself almost
immediately, but I still can't get updates from the MS website. Right now
we're using MozillaFireFox on all the PCs, so that may help keep the
crapware off of them (can we be so lucky?).

FS~