Startup- Windows did not start successfully

[Guest]

My daughter who is abroad with no easy access to helplines etc has a 2 month
old Fujitsu Seimens Amilo Pro V2010 laptop running XP home ed. - SP2. When
she tries to start she gets a black screen with white text-
"...........Windows did not start successfully......" She has tried all the
restsrt options - Safe mode etc and gets the same message. We have tried all
the Help and support centre options without success. Also the Recovery
CD-ROM, but have stopped short of reloading sytem software whcih may loose
some software programme installations and and files.

Can any one help please?

 

[R. McCarty]

Generally, there is more to the message than you've posted. Anyway this
is probably a Hive or component of the Registry that is corrupted. If Safe
mode doesn't work, the best option is try "Last Known Good Config". If
that fails you can use a manual process to recovery the Registry - but it's
not something you can step through over the phone & certainly not done
"Out-of-Country". A Repair install would likely fix it, but must be done
exactly or the existing XP instance might be overwritten, loosing Personal
data.
2 months of use is not very good for a new notebook. You might call the
Fujitsu support and see what they can offer. Perhaps she is in a locale that
has local Fujitsu support.

 

[Guest]

Many thanks for your comments.Tried more options without success. Fujitsu
helpline unavailable so in desperation reloaded Windows from Recovery CD.
Lost some files & programs but computer now working again. Such is life.
Thanks anyway