Start Menu Office 2007 shortcuts have stopped working

[PaulaSnap]

when I go to the Start menu, click on a recently used Office 2007 program or
a pinned Office 2007 program, nothing happens. They don't launch. When I
open an actual office 2007 file, the apps load fine however.

My other pinned and recent apps shortcuts work - for example, Quickbooks,
Epson Scan, MS Email, MS Internet

Can anyone help me sort this out? Would really like to have a useful Start
menu..

THANKS!

 

[PaulaSnap]

I deleted Excel from the Start menu, then re-added it by going into the
Programs list, right clicking then picking "Pin to the Start Menu". It still
doesn't work.

Just for fun, I also picked "Add to Quick Launch", which puts it in my
bottom toolbar to the right of the Start icon. When I click on it here it
doesn't work either.

I did the same thing with MS Word with the same results!

I don't want to have to reinstall MS Office, but wondering if I do this
next...

 

[Ramesh, MS-MVP]

Hi Paula,

This issue is caused by a third-party shell extension, which seems to only affect the Windows Installer shortcuts like Office shortcuts.

See: http://windowsxp.mvps.org/slowrightclick.htm
(Proceed directly to "Method 2" in that page.)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


I deleted Excel from the Start menu, then re-added it by going into the
Programs list, right clicking then picking "Pin to the Start Menu". It still
doesn't work.

Just for fun, I also picked "Add to Quick Launch", which puts it in my
bottom toolbar to the right of the Start icon. When I click on it here it
doesn't work either.

I did the same thing with MS Word with the same results!

I don't want to have to reinstall MS Office, but wondering if I do this
next...

 

[PaulaSnap]

Dear Ramesh,

Thank you so much! Problem solved. It was a WebEx context menu which I
recently installed...And yes, I used Option 2, not Option 1...

Cheers
--
Paula

Hi Paula,

This issue is caused by a third-party shell extension, which seems to only affect the Windows Installer shortcuts like Office shortcuts.

See: http://windowsxp.mvps.org/slowrightclick.htm
(Proceed directly to "Method 2" in that page.)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


I deleted Excel from the Start menu, then re-added it by going into the
Programs list, right clicking then picking "Pin to the Start Menu". It still
doesn't work.

Just for fun, I also picked "Add to Quick Launch", which puts it in my
bottom toolbar to the right of the Start icon. When I click on it here it
doesn't work either.

I did the same thing with MS Word with the same results!

I don't want to have to reinstall MS Office, but wondering if I do this
next...
--
Paula

Try deleting the shortcuts then recreating them.


--
fuzor_silverbolt

-----------My Rig-----------
Manufacturer: Dell Inc.
Processor: Intel(R) Core(TM)2 Quad CPU Q6700 @ 2.66GHz (4 CPUs),
~2.7GHz
Memory: 3326MB RAM
Hard Drive: 984 GB 2x500GB RAID 0
Video Card: NVIDIA GeForce 8800 GT
Monitor: SyncMaster 2220WM/G22PW/220WM(Digital)
Sound Card: SigmaTel High Definition Audio CODEC
Operating System: Windows Vistaâ„¢ Ultimate 32bit

 

[Ramesh, MS-MVP]

Excellent!

You're welcome Paula.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


Dear Ramesh,

Thank you so much! Problem solved. It was a WebEx context menu which I
recently installed...And yes, I used Option 2, not Option 1...

Cheers
--
Paula

Hi Paula,

This issue is caused by a third-party shell extension, which seems to only affect the Windows Installer shortcuts like Office shortcuts.

See: http://windowsxp.mvps.org/slowrightclick.htm
(Proceed directly to "Method 2" in that page.)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


I deleted Excel from the Start menu, then re-added it by going into the
Programs list, right clicking then picking "Pin to the Start Menu". It still
doesn't work.

Just for fun, I also picked "Add to Quick Launch", which puts it in my
bottom toolbar to the right of the Start icon. When I click on it here it
doesn't work either.

I did the same thing with MS Word with the same results!

I don't want to have to reinstall MS Office, but wondering if I do this
next...
--
Paula

Try deleting the shortcuts then recreating them.


--
fuzor_silverbolt

-----------My Rig-----------
Manufacturer: Dell Inc.
Processor: Intel(R) Core(TM)2 Quad CPU Q6700 @ 2.66GHz (4 CPUs),
~2.7GHz
Memory: 3326MB RAM
Hard Drive: 984 GB 2x500GB RAID 0
Video Card: NVIDIA GeForce 8800 GT
Monitor: SyncMaster 2220WM/G22PW/220WM(Digital)
Sound Card: SigmaTel High Definition Audio CODEC
Operating System: Windows Vistaâ„¢ Ultimate 32bit

 

[joelkinzel]

Hi Paula,

This issue is caused by a third-party shell extension, which seems to onlyaffect the Windows Installer shortcuts like Office shortcuts.

See:http://windowsxp.mvps.org/slowrightclick.htm
(Proceed directly to "Method 2" in that page.)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshootinghttp://www.winhelponline.com
Winhelponline.com bloghttp://www.winhelponline.com/blog

I am having the same problem and tried this method. It did not work :
(. I disabled the three non-microsoft context menus that I had and the
Office 2007 apps STILL won't launch from the start menu. I used the
suggested program and disabled them 1 by 1, restarting after each. Now
all non-ms context menus are disable and the apps don't launch. Any
thoughts?

 

[Gordon]

I am having a similar problem.....
When I click on start in XP.....My documents, My Pictures, My Music, My
computer, control Panel etc will not open when I click on them. If I
put them on my desktop they still do not work. The, Help and Support
and Run...work correctly but the Search will not open

Then I suggest you post to an XP group - this one is for VISTA, as in the
title.....

 

[Nonny]

Then I suggest you post to an XP group - this one is for VISTA, as in the
title.....

It's another one of those wretched vBulletin board people.

 

[John B]

Hi Ramesh,
I've got the same issue with MS Office 2007 apps (Excel & Word & Powerpoint)
not running when pinned to the start menu - and also not running from the
recent apps list on the start menu.

I've tried "method 2" with the ShellExView as many posts have indicated --
and ended up turning off EVERY non-microsoft entry, rebooting, and still
having the same problem.

Other thoughts?

Excellent!

You're welcome Paula.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


Dear Ramesh,

Thank you so much! Problem solved. It was a WebEx context menu which I
recently installed...And yes, I used Option 2, not Option 1...

Cheers
--
Paula

Hi Paula,

This issue is caused by a third-party shell extension, which seems to only affect the Windows Installer shortcuts like Office shortcuts.

See: http://windowsxp.mvps.org/slowrightclick.htm
(Proceed directly to "Method 2" in that page.)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


I deleted Excel from the Start menu, then re-added it by going into the
Programs list, right clicking then picking "Pin to the Start Menu". It still
doesn't work.

Just for fun, I also picked "Add to Quick Launch", which puts it in my
bottom toolbar to the right of the Start icon. When I click on it here it
doesn't work either.

I did the same thing with MS Word with the same results!

I don't want to have to reinstall MS Office, but wondering if I do this
next...
--
Paula

Try deleting the shortcuts then recreating them.


--
fuzor_silverbolt

-----------My Rig-----------
Manufacturer: Dell Inc.
Processor: Intel(R) Core(TM)2 Quad CPU Q6700 @ 2.66GHz (4 CPUs),
~2.7GHz
Memory: 3326MB RAM
Hard Drive: 984 GB 2x500GB RAID 0
Video Card: NVIDIA GeForce 8800 GT
Monitor: SyncMaster 2220WM/G22PW/220WM(Digital)
Sound Card: SigmaTel High Definition Audio CODEC
Operating System: Windows Vistaâ„¢ Ultimate 32bit

 

[sysguy]

I am experiencing the same problems on my Vista 64 Ultimate machine with Office 2007. Shortcuts on the Start menu don't work nor does typing Word in search and hitting enter. Starting from all programs, all the applications work fine. Double clicking on a file also launches it. The exception is Outlook which still launches fine from the start menu.

As per an earlier thread I removed Webex that was recently installed with no change and I uninstalled Irfan View that I had recently installed, again with no change. I know this was working prior and only started noticing this week.

Stephen


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