Spyware removal and DSL dial-up failure

[bri]

My client's machine had 20+ varients of Adware which I
was able to remove via Norton AntiVirus. Needless to say
most of it was removed manually.
I was able to get the system to working order and
installed sp2.
Upon reboot the system showed 'Error: Opening port' Error
769: the specified defined ISP not reachable...
I tried deleating and adding the network connection,
uninstalled sp2(which may or may not be the issue) and am
at a loss as to the next step.
I tried earlier recommendations for defining the Firewall
in Windows http://support.microsoft.com/kb/842242 but was
unsuccessful.
Please advise.
Bri

 

[Guest]

Computer Viruses: Description, Prevention, and Recovery
http://support.microsoft.com/default.aspx?scid=KB;en-us;129972

Norton antivirus removed 20+ virues, not adware, right?

 

[Guest]

I think if I every found a computer with that much
malware, I would just reformat.

Maybe not what you wanted to hear but I would be worried
that I'd never be sure it was 100% right after all that.

 

[Bri]

Thanks found my solution. It was related to sp2

http://support.microsoft.com/default.aspx?scid=kb;en-
us;316395

 

[SkiFastBadly]

My client's machine had 20+ varients of Adware which I
was able to remove via Norton AntiVirus. Needless to say
most of it was removed manually.
I was able to get the system to working order and
installed sp2.
Upon reboot the system showed 'Error: Opening port' Error
769: the specified defined ISP not reachable...
I tried deleating and adding the network connection,
uninstalled sp2(which may or may not be the issue) and am
at a loss as to the next step.
I tried earlier recommendations for defining the Firewall
in Windows http://support.microsoft.com/kb/842242 but was
unsuccessful.
Please advise.
Bri

Your client? You are asking us for advice that will allow you to charge
someone?
Hmmmm

 

[jch]

I think if I every found a computer with that much
malware, I would just reformat.

Maybe not what you wanted to hear but I would be worried
that I'd never be sure it was 100% right after all that.

I've had two clients recently who had over 2500 files affected by
spyware/malware (one 2509 and the other over 3000). 20+ variants is nothing
compared to these two PCs. Both had also been infected with viruses which
were removed as well. In neither case did I have to reformat and reinstall.

 

[Nick Goetz]

I think if I every found a computer with that much
malware, I would just reformat.

Maybe not what you wanted to hear but I would be worried
that I'd never be sure it was 100% right after all that.

20+ is nothing. On average, I usually find between 20 and 70 on
customer computers that are "carefull" and experiencing no problems
(service call was for another reason). Worst cases had 1000+ spyware
plus viruses. So far, no re-install necessary.

Nick Goetz