Steps to take if you have spyware that is not removed by
Microsoft Windows AntiSpyware (beta)
1) Open up AntiSpyware
2) Click Tools at the top
3) Click "Submit a Suspected Spyware Report"
4) Fill out the form with as much detail so we can analyze
quickly
By doing these steps before trying something new, you make
the product better.
Thanks again for testing the betª!!!!
Generally, in a case where the item is identified, but not
properly removed, the next steps are:
1) Update both Microsoft Antispyware and your antivirus
application.
2) Restart in safe mode by pressing the F8 function key
before the first Windows screen appears at startup.
3) Do full deep scans with Microsoft Antispyware. Repeat
scanning until a complete scan comes through clean. Ditto
with the antivirus.
This isn't guaranteed, but it works for a great many items
that at first appear not to be cleaned in normal mºde.
Thanks Engel and George! Engel, for posting good advice, and George for
trying it out and letting us know that it worked. This kind of feedback is
really important--it helps save lots of time the next time this question
gets asked, since some of us, at least, have no direct experience with
cleaning a given piece of spyware.
--
Engel,
Success.
I reopened XP in the safe mode, ran a virus and spyware
scan and got rid of Spysheiff.
But there's the danger! Yes, that's my blanket advice. But do I know that,
in fact, a safe mode scan will remove Spysheriff? (Well--now, thanks to
George, I do.)
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