What about attachments are they acceptable in this forum.
Why do you need attachments to help the person. If you require that much
in the way of feedback you need to consider another means to help them.
Here - this is help directly for the person asking, the antispyware
tools are to clean as are the AV products, there is little point in
doing much until the system is clean:
Only download software you can validate as uncompromised - in the case
of non-vendor site you have no guarantee that the files are unmodified
or uncompromised. Anyone providing a link to a non-vendors site with a
direct download should not be trusted, the vendors sites are the safest
place to download their application.
Always remember - only download files from Trusted Sites.
After you install any of these applications and update them, run them in
SAFE MODE to allow them to properly clean your system.
These sites are for downloading Anti-Spyware tools, in order that I
would use them myself:
AdAwareSE can be found here:
http://www.lavasoft.de/support/download/
SpyBot Search and Destroy can be found here:
http://www.safer-networking.org/en/download/index.html
HiJack can be found here:
http://www.spywareinfo.com/~merijn/downloads.html
Ewido Security Suite Trial can be found here:
http://www.ewido.net/en/download/
CrapCleaner can be found at the vendors site here:
http://www.ccleaner.com/ccdownload.asp
CleanUp can be found at the vendors site here:
http://www.stevengould.org/software/cleanup/download.html
or from another reputable source:
http://www.tucows.com/get/405276_152071
The following are two links to Antivirus software in order that I would
use them:
You can also download Symantec Trial version of their Antivirus software
from here:
http://www.symantec.com/downloads/
Download AVG Personal Free edition from here:
http://free.grisoft.com/freeweb.php/doc/2/
These are the actual vendors sites, not some unknown or authorized no-
name site. They also don't artificially increase the hits for sites that
get paid for the amount of traffic they can generate like one poster has
admitted to in this group.
As for the desktop and not being able to do anything, even clicking on
the Start Button, that may be cleaned up once the malware is removed, if
not, a simple repair/reinstall will fix that.
So, in about 1 hour the machine can be cleaned and back up and running.