Sporatic Duplicate Emails Received

[Guest]

First off, I know there have been multiple postings on the subject of
duplicate emails being received. I had never heard of such a thing, until
recently joining a new company.

Information known to me:
Our company uses Time Warner as its internet provider.
Time Warner set up new account for our company, as it was decided to change
the account to better reflect the name of our organization.
We have like 80 employees on the account
Each employee will sporadically receive duplicate emails. It's not
consistent with one sender, it's not consistent that everyone receives a
duplicate email of the same email that has been sent to some or all in our
organization. The email does not have to come from within our organization.
I've read where it can be an issue with a virus scanning program for emails.
I've read where it can be an issue of the downloading off the server, etc.
We are without an IT person at this time. We've hired an outside contractor
to assist us with our problem issues. He cannot find the solution. Time
Warner does not know the solution.
Is there someone with some experience or knowledge that can be very specific
in the steps we need to take to get this corrected?
Is it something that an authorized administrator has to do on each
individual computer?
Is it something that the administrator can do on the server that handles our
incoming emails to our accounts (don't know if I have this part worded right,
since this is new ground for me)? I would just like to help find the
solution.
I can tell you that we are using Outlook Express 2000 on our computers.
Please let me know if you need any other information.

THANK YOU SO MUCH!

 

[Roady [MVP]]

"I can tell you that we are using Outlook Express 2000 on our computers."
That is not a valid Outlook version. You either are using Outlook Express or
Outlook 2000. Which is it? Use Help-> About to find out.

Additionally; what mail account type are you using? POP3, IMAP, Exchange,
HTTP, other?

 

[Guest]

OOPS, you're right! I was concentrating on trying to get all information
posted that I was aware of. 2000 is the version of Microsoft Office products
currently used.

I will have to check into seeing what mail account type we are using. Are
you referring to the account administered by the IT person (when we get one
back on board) or each individual email account set up?

Vicky

"I can tell you that we are using Outlook Express 2000 on our computers."
That is not a valid Outlook version. You either are using Outlook Express or
Outlook 2000. Which is it? Use Help-> About to find out.

Additionally; what mail account type are you using? POP3, IMAP, Exchange,
HTTP, other?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

First off, I know there have been multiple postings on the subject of
duplicate emails being received. I had never heard of such a thing, until
recently joining a new company.

Information known to me:
Our company uses Time Warner as its internet provider.
Time Warner set up new account for our company, as it was decided to
change
the account to better reflect the name of our organization.
We have like 80 employees on the account
Each employee will sporadically receive duplicate emails. It's not
consistent with one sender, it's not consistent that everyone receives a
duplicate email of the same email that has been sent to some or all in our
organization. The email does not have to come from within our
organization.
I've read where it can be an issue with a virus scanning program for
emails.
I've read where it can be an issue of the downloading off the server, etc.
We are without an IT person at this time. We've hired an outside
contractor
to assist us with our problem issues. He cannot find the solution. Time
Warner does not know the solution.
Is there someone with some experience or knowledge that can be very
specific
in the steps we need to take to get this corrected?
Is it something that an authorized administrator has to do on each
individual computer?
Is it something that the administrator can do on the server that handles
our
incoming emails to our accounts (don't know if I have this part worded
right,
since this is new ground for me)? I would just like to help find the
solution.
I can tell you that we are using Outlook Express 2000 on our computers.
Please let me know if you need any other information.

THANK YOU SO MUCH!

 

[Roady [MVP]]

The account type configured in Outlook; Tools-> E-mail Accounts/Services
(naming depends on the mode and version of Outlook).
à assume you are not running a mailserver on your site?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

OOPS, you're right! I was concentrating on trying to get all information
posted that I was aware of. 2000 is the version of Microsoft Office
products
currently used.

I will have to check into seeing what mail account type we are using. Are
you referring to the account administered by the IT person (when we get
one
back on board) or each individual email account set up?

Vicky

"I can tell you that we are using Outlook Express 2000 on our computers."
That is not a valid Outlook version. You either are using Outlook Express
or
Outlook 2000. Which is it? Use Help-> About to find out.

Additionally; what mail account type are you using? POP3, IMAP, Exchange,
HTTP, other?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

First off, I know there have been multiple postings on the subject of
duplicate emails being received. I had never heard of such a thing,
until
recently joining a new company.

Information known to me:
Our company uses Time Warner as its internet provider.
Time Warner set up new account for our company, as it was decided to
change
the account to better reflect the name of our organization.
We have like 80 employees on the account
Each employee will sporadically receive duplicate emails. It's not
consistent with one sender, it's not consistent that everyone receives
a
duplicate email of the same email that has been sent to some or all in
our
organization. The email does not have to come from within our
organization.
I've read where it can be an issue with a virus scanning program for
emails.
I've read where it can be an issue of the downloading off the server,
etc.
We are without an IT person at this time. We've hired an outside
contractor
to assist us with our problem issues. He cannot find the solution.
Time
Warner does not know the solution.
Is there someone with some experience or knowledge that can be very
specific
in the steps we need to take to get this corrected?
Is it something that an authorized administrator has to do on each
individual computer?
Is it something that the administrator can do on the server that
handles
our
incoming emails to our accounts (don't know if I have this part worded
right,
since this is new ground for me)? I would just like to help find the
solution.
I can tell you that we are using Outlook Express 2000 on our computers.
Please let me know if you need any other information.

THANK YOU SO MUCH!