Spam Blocker cannot be loaded

[Guest]

I get this error message every time I open Outlook 2007: The Add-in "Spam
Blocker for MS Outlook" (C:\PROGRA~1\SPAMBL~1\Bin\480~1.0\SBOLExt.dll) cannot
be loaded and has been disabled by Outlook. Please contact the Add-in
manufacturer for an update. If no update is available, please uninstall the
Add-in. I assumed this problem was with Norton 360 and the add-on pack for
Norton 360, so I tried updating it but there were no new updates. I called
contacted Symantec, but they told me the problem was with Oulook, not Norton,
so I should contact Microsoft, so here I am. Do you think I should uninstall
and then reinstall Norton 360 and the add-on pack? I am a little reluctant to
do so because I'm afraid I will lose some of the settings, or forgot to
change them when I reinstall it.

 

[Roady [MVP]]

LOL, they told you an issue with loading their add-in was an Outlook issue
and they hung up on you? Good indication to stop using their products ;-)

If the registration of their add-in went scr*wy then locate outcmd.dat and
extend.dat and rename those files to .old when Outlook is closed. This will
reset the toolbar and the add-ins registry cache.

 

[Diane Poremsky [MVP]]

the problem is the addin you have installed is not compatible with outlook
2007 (so it's a Symantec problem). I'd try reinstalling... actually,
truthfully, I'd uninstall spam blocker but a repair/reinstall might fix it,
assuming it is supposed to be compatible with ol2007.









** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

 

[F.H. Muffman]

LOL, they told you an issue with loading their add-in was an Outlook
issue and they hung up on you? Good indication to stop using their
products ;-)
If the registration of their add-in went scr*wy then locate
outcmd.dat and extend.dat and rename those files to .old when Outlook
is closed. This will reset the toolbar and the add-ins registry cache.

If that was part of Norton 360, wouldn't it be in the Norton directory,
rather than in a standalone Spam Blocker directory (C:\PROGRA~1\SPAMBL~1)?
I can't find any evidence that Norton 360 even has a spam blocker or gets
it's fingers into Outlook. Not that it's a problem with Outlook either.

Considering some of the hits I keep getting trying to google it, I'm not
even sure who owns it. Almost seems to be part of Hotbar. The best
solution might be just to go to the Trust Center and remove the add-in, I'd
think, unless one could figure out just what installed the app.

 

[Roady [MVP]]

Aha, then he indeed contacted the wrong vendor. Additionally to uninstalling
you should run an anti-virus and anti-spyware tool.

Hmm, shouldn't the Norton 360 suite have detected that in the first place?
And now it is a Norton issue again ;-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


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[Charles W Davis]

Evan,
Norton 360 is even more of a problem than other Symantec and McAfee
products.
I suggest that you uninstall the bugger and download and install either the
free AVG Anti-virus http://free.grisoft.com/doc/1 or AVAST
http://www.avast.com/eng/download-avast-home.html.

 

[F.H. Muffman]

Hmm, shouldn't the Norton 360 suite have detected that in the first
place? And now it is a Norton issue again ;-)

I always thought 'issue' was a synonym for Norton. =)

(tho, I guess, the same could be said for most other A/V apps. Once they
started all the program integration, things always seemed to go bad. Or
maybe it's just me.)

 

[Roady [MVP]]

Yup, I only use the on-access-scanner of my virus scanner. All the other
script blocking, protocol protection and application integration has been
turned off. That plus keeping your machine up-to-date and not running in the
administrator context is quite sufficient. The rest causes more damage than
it could ever fix.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


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