SP3 RC2 Update - "INTERNAL ERROR OCCURRED"

[Infoman]

Hi...

Windows XP Home - fully up-to-date, trying to install SP3 RC2, but it fails
with "INTERNAL ERROR OCCURRED". Any ideas on how I can find out what's
causing this?

Worst case scenario, I won't install it right now - but how would I then go
about having Windows Update NOT recognize this as an update?

Thanks!

Andy

 

[PA Bear [MS MVP]]

Post here, please:
http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=2010&SiteID=17

 

[Colin Barnhorst]

Hide the update.

 

[VanguardLH]

in message

... how would I then go
about having Windows Update NOT recognize this as an update?

So why not configure Windows Update to NOT show beta versions of
software? Use the Change Settings link to deselect "Show beta
products".

 

[Infoman]

I did, but I haven't received a reply yet. I included logs.

As for hiding the BETA updates, yes...I can and will do that, but I'd really
like to see what is causing this SP3 RC2 update to fail.

 

[Colin Barnhorst]

What kind of computer are you trying to install on?

 

[Infoman]

I'm trying to install on a DELL Dimension 8300.

I have posted all kinds of log info on that forum link that "Pa Bear" gave
elsewhere in this thread.

Furthermore, I'm not seeing any way to "hide" this update in Windows Update.

Again, that's secondary - I'll like to try to get to the bottom of why this
update is not working.

Here's that forum link:

http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2887883&SiteID=17

Thanks...

Andy

 

[Infoman]

It was and IS deselected, but this update keeps showing up.

 

[Colin Barnhorst]

At this point I suggest that you uninstall SP3, do a repair install of XP,
and bring the system back up to date. At that point make an image backup of
the system drive and then try SP3 again. That should take you less time
than its taking for a reply on the other forum, although the timestamp on
that post is less than 24 hours ago.

 

[Colin Barnhorst]

The reason I suggest this is that I had a similar problem with installing a
service pack on one of my computers recently and the resolution given me by
MS Product Support Services (after considerable research on their part) was
to do a repair install to fix one or more corrupt system files that they
deduced was causing the problem. Apparently they were right because I had
no more issues installing the service pack or further updates.

 

[PA Bear [MS MVP]]

Wipe & reload, then think twice before installing beta software on your
personal or a production machine.

 

[VanguardLH]

in message

It was and IS deselected, but this update keeps showing up.

Does it let you hide that update (and does it then stay hidden)?

Something might be screwed up with your local update catalog database.
As I recall, the local update catalog is stored under
%windir%\system32\catroot2. To force a reset of the catalog, you
rename that folder to, say, catold and then revisit the Windows Update
site. See http://support.microsoft.com/kb/822798 (method 3; the 'ren'
command is shown wrapped).

 

[Colin Barnhorst]

Deselecting does not hide the update. It just deselects it for the current
WU session. To hide an update, check the box on left for the update and
right click on the update's description. The context menu has View Details,
Copy Details, and Hide Update.